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Jira ITSM Integration v101 PowerPack is Released

  • February 25, 2026
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Hello, 

We are pleased to announce the release of Jira ITSM Integration v101 PowerPack.

This release includes the following features:

  • An example SOAP/XML credential that you can use as a template to send information to PowerFlow.
  • Two automation policies that you can configure to update Jira when a user responds to issues in SL1:
    • Jira: Create Issue
    • Jira: Timeline Event
  • Two action policies that integrates with Jira to automatically update SL1 events and Jira issues:
    • Jira: Alert
    • Jira: Create Timeline Event

NOTE: This release requires a minimum SL1 version of 12.1.2.