Discussion Forums
A place for dialogue and discovery about our products and services
Resource Library
Access our collection of helpful videos, guides, templates, and more
User Groups
Connect with members that have common interests or goals
Node Navigation
Recent Content
New How-To Videos: Streamline Event Management with ScienceLogic
2 MIN READ Effective event management within ScienceLogic SL1 is key to maintaining visibility across your IT ecosystem and ensuring actionable data. When managed properly, event data can directly impact critical business outcomes, such as Mean Time to Resolution (MTTR). However, an overwhelming volume of events without proper context can create noise, making it difficult to extract the insights needed for timely action. So, how can you optimize event handling in SL1 to leverage the platform's full capabilities? Introducing the Event Management video series! This collection of seven short videos (1-5 minutes each) covers various aspects of event management within SL1, helping you understand how to fine-tune your configuration and maximize efficiency. Explore Video Content Click here to view the full Event Management video series on the Support site's video page, or play the video below to get started exploring one of the videos in the series: Video Series Overview Event Management Overview: An introduction to events in SL1, covering how events are triggered, best practices for managing events, and strategies for maintaining the health and efficiency of your infrastructure. Event Categories: Categorize and manage events effectively within SL1 by sorting, searching, filtering, and using role-based access control (RBAC). Responding to Events: Acknowledge and take ownership of events, collaborate across teams, and leverage RBAC to ensure smooth event management. Event Notification and Automation: Leverage PowerPacks to take actions on events, view essential information, run diagnostic tools, and integrate with your service desk. Event Correlation and Masked Events: Correlate events to highlight critical ones, mask less important events, and quickly identify root causes and streamline your response. Event Insights: Take advantage of the tools on the Event Insights page to manage alerts through correlation, deduplication, masking, and suppression. Event Policies and More: Edit, customize, and create Event Policies, and managing events using regular expressions, auto-expiration, and suppression. Looking for More How-To Videos? Stay tuned for the next installment in our Event Management series, and be sure to check out other helpful tutorials on the ScienceLogic Support site’s video page.Celebrating Our Top Nexus Community Contributors – February Edition
We wanted to take a moment to recognize and say thank you to our incredible Nexus community members who made the biggest impact in February. Your participation, expertise, and willingness to share knowledge help this community grow and continue to provide value to all our customers. 🌟 A Huge Thank You to Our Top Contributors! 🌟 Whether you shared insights, answered questions, or provided helpful feedback, your contributions didn’t go unnoticed. This community thrives because of engaged members like you who bring their expertise and passion to the table. Why Your Contributions Matter Every post, discussion, and shared solution helps someone else find answers, learn something new, or improve their experience. This community wouldn’t be the same without your dedication and involvement! 💬 Here’s who inspired us the most in February: Most Page Views Saskia closely followed by teppotahkapaa then Alfred_Heijkoop Most Replies KBrinkerhoff closely followed by a tie between neil , teppotahkapaa & mtate Most Idea Votes Given Saskia followed closely by Jbovee then Yomi25 and Thomas Most Idea Votes Received teppotahkapaa followed by ShawnRobertsGD & Jbovee 🚀 Keep the Energy Alive! 🚀 A huge thank you to everyone for your engagement and contributions! Let’s keep the momentum going—stay active, share your insights, and continue making this space a valuable resource for all. If you’re new here, welcome! Don’t hesitate to join the conversation—your voice matters. We’re excited for what’s ahead and can’t wait to see what we achieve together in the coming months! Best, The Nexus Community Team Let us know if you want to learn more about how to nominate someone you think needs special recognition😊This week's updates to the Doc sites at docs.sciencelogic.com
3/14/25 Doc updates to the main docs site at https://docs.sciencelogic.com/ Updated the section on Updating SL1 to add recommended upgrade paths for SL1 12.3.2. Restorepoint added instructions for rotating back connection passwords and information about how those passwords are encrypted and stored. Update the Run Book Automation > Snippet Variables section with examples to use with Basic/Snippet credentials. 3/14/25 Doc updates to the release notes site at https://docs.sciencelogic.com/release_notes_html Added release notes for SL1 12.3.2, which includes several enhancements to Skylar AI, multiple package updates, and a change to schedule management. Restorepoint released both a hotfix and a maintenance release this week: MR20250311 addressed an issue with agent statuses not being reported. MR20250312 addressed several support defects for back connection password protocols, Full transcript settings, and missing back up files due to faulty archive restores.
Can't get new device icon to show
Hi all, I'm trying to upload a new device icon for a custom Powerpack I'm creating (Ruckus SNMP). I've taken a screenshot of the logo as a .png. First I tried to follow the documentation here, found a tool to convert the png to a svg, and SL shows me an error: Next, I just tried uploading the png in various sizes (128, 300, and 600). All of them successfully upload, and show an actual icon the Icon browser minus that grey frame (see screenshot below). However, when I apply this Icon in the Device Class view, the device itself just shows a blank window where the icon would be. Anyone had any experience doing this?
Low Code Step: store_data
Does anyone have an example of using the low code step: store_data? I have no problems storing the data, but trying to pass it to the next html step with the data being the URI. low_code: id: ID-1 version: 2 steps: - http: uri: /type/10 - json - jmespath: value: "employee[0].URI" - store_data: storage_key How do I call the stored value? I tried just putting in result_container.metadata["storage_key"] but that is not working. I expect there is some part of syntax I'm getting wrong. Doc Used: https://docs.sciencelogic.com/dev-docs/low_code_tools_v102/steps/available_steps.html#steps-store-dataRestorepoint 5.6 20250312 RPM Agent Release
Hello – We are pleased to announce the release of the Restorepoint 5.6 20250312 RPM Agent. The following issues are addressed in this release: Updated the storage protocols for back connection user passwords to ensure that the agent's back connection user password is encrypted and that only the encrypted variant is stored in the configuration file. Relocated the FullTranscript global setting to the Notifications & Monitoring tab on the Edit Devices page as a new checkbox. When you enable the FullTranscript checkbox, transcripts will not be truncated for that device. NOTE: ScienceLogic recommends only enabling the FullTranscript setting on an as needed basis as keeping it enabled may cause performance issues. Addressed an issue that prevented global administrators from seeing command outputs on domain devices. (Case: 00495158) Thank you, Release ManagementSL1 Ibiza 12.3.2 Release Notification
We are pleased to announce that SL1 Ibiza 12.3.2 is now available. The release and documentation can be accessed using the following links: https://support.sciencelogic.com/s/release-file/aBtVL0000000pnJ0AQ/1232 If you are planning to consume SL1 Ibiza 12.3.2, be advised of the following: The 12.3.2 release is available only as a patch; there is no ISO version. You can upgrade to this release directly from the following releases: SL1 12.3.0 or 12.3.1 SL1 12.2.1.1 through 12.2.6 SL1 12.1.2, if all of your SL1 appliances have been converted to OL8. If you are on12.1.2, you should upgrade directly to 12.3.2 without consuming the 12.2.x releases. If you are on 12.1.0.2 or 12.1.1, you can upgrade to 12.1.2, convert to OL8, and then upgrade directly to 12.3.2 without consuming the 12.2.x releases. 12.2.x and 12.3.0 STIG-compliant users can upgrade to this release. Users who are on an 11.x MUD system cannot upgrade directly to this release; they must first follow the approved conversion process from 11.x MUD to 12.2.1.1 STIG and then upgrade to 12.3.2 STIG. For more information, see the section on STIG Support. AWS deployments that are using Aurora 3 can upgrade to this release. If you are currently deployed using Aurora 2, you can upgrade to this release but you must perform a post-upgrade Aurora 2 to 3 conversion. SL1 12.3.2 is Department of Defense Information Network (DoDIN)-certified. For more information, see the SL1 Ibiza 12.3.2 release notes.Nexus Community- Recognizing our Top Contributors
Hello Nexus Community Members, Since our launch in April of last year customers and employees have jumped in to contribute to the community through posting content, helping other members and showing benefits, use cases and opportunities for the ScienceLogic product offerings. Several customer members have gone above and beyond with posting content, responding to others, sharing ideas and showcasing best practices. We wanted to take a minute to recognize these top contributors because their participation helps make Nexus a valuable resource and great community for everyone. Teppotahkapaa BIO Have worked with ScienceLogic products since 2017, starting from version 8.10. Our current setup contains multiple SL1 stacks connecting through PowerFlow with ServiceNow. The integration between SL1 and Snow is very important in our environment. “if it is not in ServiceNow, then monitoring is not working”. My current role is Architect for Monitoring, Discovery and Integration. Before EM7/SL1 journey I have worked with at least these monitoring products: HP OpenView, IBM NetView, Zabbix, Nagios, Argent, BMC Patrol, CA UIM, IBM Tivoli, etc. Selling, consulting, teaching and maintaining those products in either our own or in customer premises. Participation in the Nexus Community I want to participate in community to help others use their products better and to push ScienceLogic to go into direction that customers are needing, not just where marketing wants them to go. And community always works in two directions, more you give to community, more you get from it. We have got lots of good ideas and got also some real solutions for our issues from Nexus community. Yomi25 BIO I have over 10 years of experience in the IT industry, with extensive expertise in network automation and IT operations management. I have worked with ScienceLogic, a leading platform known for its comprehensive monitoring, automation, and analytics solutions. ScienceLogic integrates seamlessly with various IT environments, providing real-time insights and actionable intelligence to optimize performance and resolve issues swiftly. In addition to ScienceLogic, I have professional experience in network automation using RestorePoint. RestorePoint is a powerful tool for network configuration and change management, which helps automate backup and restore processes, ensuring network reliability and compliance. I have also developed and implemented automation scripts to streamline network operations, reduce manual intervention, and enhance overall efficiency. Participation in the Nexus Community I participate in the Nexus Community because it offers a vibrant space for professionals to share knowledge, collaborate on solutions, and stay updated with the latest industry trends. The community has provided immense value by connecting me with experts, offering insights into best practices, and fostering a collaborative environment where innovative ideas thrive. It’s also a fantastic platform for creating and sharing new ideas, which helps drive innovation and continuous improvement in the field. Additionally, I love to encourage and help others in the network automation area, sharing my knowledge and experience to support their growth and success. JamesCC BIO I am the “Service Owner” for ScienceLogic at Computacenter which means that I manage the support team for ScienceLogic which is used worldwide – from US to Europe to India. I have worked in system tooling for 25 years and have been impressed by the way that we can consolidate multiple different tools onto one platform. Participation in the Nexus Community The Nexus Community is great for providing “Real World” updates. We know how other people are actually using the product and have a place to go to find solutions to any issues we find. The community setup of Nexus means that we’re able to drive a dialogue with other SL users and not just be a passive recipient of information. Stay tuned for regular updates on Nexus Top Contributors. Feel free to @mention and call out other community members that you think are especially helpful. Best, Sara Leslie & Nexus Community Team
