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Device configuration "key/value" pairs synchronization to ITSM
With Powerflow most data are pretty easy to sync from SL1 to ITSM/CMDB, in this case ServiceNow. But now we have requirement that we should sync cloud device tags from SL1 to SN. The data from Azure virtual server, using Azure PP, is shown on SL1 like below, multiple key/value rows per device. So those are not easily stored into Attributes. And if I have understood correctly, quite a lot of tags used in cloud. Any ideas how these could be synced with PF into ServiceNow?Nexus Community Weekly Highlights- #1
Hello Nexus Community Members, Here we are in Week 4after our bigcommunity launch. We will be sharing weekly highlights from the community including topics: Featured content Welcome to new members Programs & Upcoming Events Call-out for ideas Be sure to review these helpful resources: Nexus- ScienceLogic Community Member Guidelines Nexus Community Tip: Community Do’s and Don’ts Nexus Community Tip: Follow Areas & Content for updates Today we want to welcome new Nexus Community Members who are early-adopters and joined in March justinelborough jpresley Colin jamesramsden jbovee bailey PattyN Thank you for joining the community we look forward to working with you. Feel free to share your ideas and feedback so we can get you the most helpful resources and information. Cheers, Sara Leslie- Community ManagerNexus Community Tip: Community Do’s and Dont’s
Guidance on behaviors that help benefit members and the community. Our goal is to help you get answers, learn and collaborate with others. We find that this outline offers assistance to new membes. Do’s Be professional and respectful; it helps build trust. Answer questions to the best of your ability. Ask for more information if needed to give an honest answer. Share your knowledge but be succinct and to the point. Welcome new members! You can tell who they are by their community rank. Be kind, inclusive and patient. Please remember that members have differing levels of experience and may not be native English language speakers. Practice humility: arrogance slows progress. Always try your best to stay on topic. Have fun and be authentic! Create your own brand. Report spam or inappropriate content. Always abide by the Community Guidelines. Participate in healthy brainstorming conversations, just be respectful even when you disagree. If in doubt- contact the community manager sara.leslie@sciencelogic.com Don’ts Be disrespectful or rude to any member at any time. Post or attach any information that shares private information, about yourself, others, or a company. Post content that infringes on intellectual property, privacy or other rights of yours, your employers or third parties. Post negative content regarding ScienceLogic, other community members, other companies, or our partners. Be hesitant to share your questions or ideas- all participation is valuable.Nexus Community Tip: Follow Areas & Content for updates
An important part of joining the Nexus Community is to locate the areas and content you are the most interested in and create alerts, so you are aware of updates. You can follow content in several different ways. You can follow content at the Category Level: Discussion Forums, Blogs, Resource Library etc. Page Level: Specific Discussion Forum, Blog or Resource Type etc. Content Level: Individual Discussion, Blog post or Resource etc. Here’s How Login Click on the ‘Bell Icon’ on the right-hand corner Select the area or content you want to subscribe to for updates You can also unsubscribe the same wayBuilding Effective Run Book Automations: Maximizing Operational Efficiency with SL1
2 MIN READ In today's dynamic IT landscape, operational efficiency and control are paramount for businesses to stay competitive and resilient. ScienceLogic'sRun Book Automation (RBA) offers a comprehensive solution aimed at streamlining operations, enhancing control, and identifying critical events. In SL1, creating an automation policy will define the event conditions that must be met before SL1 will trigger an automatic action. Consider a scenario where an unplanned network device configuration change triggers a compliance alert in SL1, but the alert doesn’t provide all the information necessary to determine the best action for resolution. ScienceLogic’s automations can collect additional event information through a python script and return the data to SL1 and/or your incident platform. With this full information set, the best course for remediation can be determined. If appropriate, automations can also assist with resolution steps to avoid human error as you work to reduce your mean time to repair (MTTR). This systematic approach ensures that key events are promptly addressed, reducing the risk of compliance violations and operational disruptions. Operational efficiency is further enhanced through tailored automation actions that alleviate repetitive tasks. Another common scenario is for a web server supporting the front-end of your most important application to have a performance problem that can come and go at a moment's notice. At the time of occurrence, the SL1 platform can trigger an automation to collect the necessary data that allows your support team to decide on the best resolution. Furthermore, if the resolution also includes a scriptable solution (and SL1 has many) the resolution step can be performed and tracked, therefore reducing MTTR. ScienceLogic RBAs offer a powerful solution by identifying critical events, streamlining processes, and enhancing operational control. With the ability to align automation policies with critical events, organizations can adapt to evolving challenges with agility and confidence. To learn about how to build effective RBAs to maximize your operational efficiency with SL1, attend our upcoming PowerHour session on April 24, 2024. I’ll walk you through how to align automation policies with critical events and how to create automations that help reduce repetitive tasks. If you have automation questions leading up to the event, let me know. Post them below!
Restorepoint User Group
Restorepoint Product Management would like to invite customers who are actively using Restorepoint to Nexus ScienceLogic Community | Group: Restorepoint User Group. What you will get out of the user group: Get demos of unreleased features & give feedback Exchange ideas Share tips and learn best practices Help Product Management prioritize Participate in beta versions Time commitment: 1 hour every other monthEnd-of-Life of Restorepoint Older Versions
We would like to bring to your attention the following End of Life (EOL) updates that may impact the Restorepoint version or operating system you are currently using: EOL Restorepoint v5.4: May 30, 2024 EOL Restorepoint v5.5: August 31, 2024 EOL of all Restorepoint versions that running on any version of CentOS: August 31, 2024 Please note any support issues arising from these product versions will not be addressed after the specified EOL dates. The only exception will be for customers who have bought Restorepoint hardware that came with CentOS. We will support these customers until their hardware reaches end-of-life. Our latest Restorepoint version is v5.6, and all enhancements and bug fixes after August 31, 2024, will be exclusively available for this version. To facilitate your migration from CentOS to Oracle Linux 8, we have prepared a comprehensive migration guide. We encourage you to consult this guide both before and during the migration process. Should you have any further inquiries or need assistance, please contact our support team. Read Migration GuideSpicing up Maps by Adding Images in SL1 (AP2)
2 MIN READ Adding new images to a map as a background graphic is a powerful feature of SL1 maps but getting it right can be tricky. Showing a background image of a location, datacenter rack, or a company logo with active SL1 devices provides a better user experience andunderstanding of those devices in addition to their current health status and relationships. The first three steps in adding images to maps are: Selecting devices via query Adjusting initial depth of relationships Naming the map Once those basic steps are complete you have an active map! To add a background image or multiple images, the next step is to load them into SL1. Start this process in ‘Edit’ mode from within the current map by selecting ‘Settings’ indicated by the cog wheel in the upper right corner then select the ‘Edit’ icon as shown below. The ‘Edit’ function for images will default to ‘Rectangle.’ Next, using the drop down, select ‘Image.’Then, use the button for ‘Add Shape’ and a variety of graphic images will be available for selection accompanied by a search capability. Depending on your resolution or browser you may need to scroll to the right to find the elusive ‘Add Image’ feature to upload custom images. You can add a new image from your local workstation either by browsing or drag and drop as prompted. The image must fit the following criteria: Be SVG, JPEG, or PNG format Be less than 7MB No animation Once the image is uploaded, it is available to select from the same screen and add to the map. While in the ‘Edit’ function, the newly imported shape/image can be resized. To get things just right proportionally in relation to the devices, you may need to select ‘Map’ above the ‘Edit’ icon in ‘Settings’ and scroll in or out to resize the devices for the map. This can require an element of patience, but the result will be well worth it. Pro Tip: make sure the queried nodes in the map can be fixed in place over the image. Do this by selecting ‘Map’ and ensure the slider for ‘Fixed Current Nodes In Place’ is ‘On.’ With the nodes fixed and proportion of node to image sizing is as desired, save the map! The resulting map is now available as a ‘Map’ and as a dashboard map element. A more advanced use of the feature with multiple images and nodes is illustrated below. Using this feature within SL1 is an excellent way to spice up location maps, datacenter maps, and other examples where single or multiple background images add valuable context to a map. Features for maps in addition to those above can be referenced in ourChanging the Appearance of a Map documentation.How to Create a Nexus Community Member Account
The Nexus Community is open for all to join. Here is some guidance and specifics for how to create your ScienceLogic account and how to ask for assistance. From the Home Page select the Register Button (Upper Right-Hand Corner) This takes you to the Sign Up / Login Page Select Sign Up Follow the steps on the Account Registration page: Here are additional Resources for creating and managing your ScienceLogic User Account: How do I create a customer user account with ScienceLogic? If you don't have a ScienceLogic customer user account yet, go tomy.sciencelogic.comand click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete yourProfile and Account information before proceeding. What should I do if I forget my ScienceLogic Customer password? You may reset your password onmy.sciencelogic.comhere. What if my email address has changed? We have various systems that need to be updated when your email address changes. If you require assistance changing your email address, please contact us atcustomer-accounts@sciencelogic.com. Is there a separate login for the ScienceLogic Community Nexus site? The ScienceLogic Support Center (support.sciencelogic.com), ScienceLogic Nexus Community (community.sciencelogic.com), and ScienceLogic Training (sciencelogic-university.litmos.com) all use a common username and password. Once you are logged in to the ScienceLogic Customer Identity site, you can login to the different sites automatically. What are the security and password requirements for my ScienceLogic customer user? Your ScienceLogic customer user account follows industry and security best practices requiring a password reset every 90 days. Your password must adhere to the following rules: You cannot reuse any of your last 3 passwords. Your new password must be at least 8 characters in length. Your password must contain at least an alpha character, a numeric character, and at least one special character. Special caracters include the following: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~. If you have any problems resetting your ScienceLogic customer user account, please email our Customer Ops Team atcustomer-accounts@sciencelogic.com. Contact our Customer Accounts team if you need further assistance. Via email:customer-accounts@sciencelogic.com
