Recent Content
Video: Empower Your Team with Time-Saving Tools on the ScienceLogic Support Site
1 MIN READ Fun Fact: 69% of all customer visits to the ScienceLogic Support website that include a search and a Knowledge Base Articleclick result in a deflected case. That means that instead of opening up a support ticket, our valued customers are able to resolve issues with ScienceLogic's wealth of self-service resources, saving precious time. Explore the ScienceLogic Support Site Play the video below for an overview of how to get the most out of resources on the support site. Learn Time-Saving Best Practices ScienceLogic's new training course, How to Open a Support Incident Case in ScienceLogic, will help you navigate the Support site with ease and make the most of our self-help resources. This 20-minute eLearning will guide you through: Efficient Case Creation – Learn best practices for submitting effective support cases to resolve issues as quickly as possible. Maximizing Self-Help Resources – Discover how to leverage Knowledge Base Articles, the intelligent Global Search, and Chat functionality to troubleshoot issues on your own. Click here to explore this training on your ScienceLogic University portal today!Mastering Event Management with SL1
3 MIN READ When your IT systems start acting up, it can feel like trying to keep a boat afloat in a storm. With the sheer volume of data generated and incidents occurring, it’s easy to get overwhelmed. Using the power of SL1, you can manage and optimize IT events before they escalate into major incidents. Learn how to turn data overload into actionable insights, help you tame the event noise, and maintain smooth operations. Why Event Management Matters Event management is crucial for minimizing downtime and maintaining the efficiency of your IT infrastructure. By effectively managing events, you can quickly resolve issues, reduce operational costs, and ensure a seamless user experience. SL1’s advanced features help you gain control over your IT environment, making it easier to identify, prioritize, and resolve events. The Power of AIOps With AIOps, SL1 can analyze vast amounts of data to identify patterns and predict potential issues before they become critical. This proactive approach helps you stay ahead of problems, ensuring your IT systems run smoothly. Identifying Offending Devices One of the first steps in optimizing event management is to identify devices that generate excessive noise. These "offending devices" can flood your system with events, making it difficult to focus on critical issues. Using SL1, you can pinpoint these devices and take corrective actions to reduce noise. For example, you might adjust monitoring thresholds or disable certain alerts to minimize unnecessary notifications. Focusing on Critical Services Not all events are created equal. Some events have a more significant impact on your business operations than others. SL1 helps you distinguish between high-priority and low-priority events, allowing you to focus on those that affect your most critical services. By prioritizing these events, you can ensure that your resources are allocated effectively, reducing the risk of major incidents. Implementing Automated Resolution Automation is key to efficient event management. With SL1, you can implement automated resolution processes to address common issues quickly. For example, you can automate the creation of support tickets, enrich them with relevant data, and assign them to the appropriate teams. This streamlined process reduces the time it takes to resolve events, improving overall efficiency. Event Insights and Tuning The Event Insights feature in SL1 provides a detailed overview of your event landscape. It highlights the most frequent events and identifies tuning candidates, helping you optimize your monitoring configuration. By focusing on these tuning candidates, you can reduce noise and improve the accuracy of your alerts. Device Groups and Maintenance Schedules Managing a large IT infrastructure can be challenging, especially when dealing with diverse environments. SL1 allows you to create device groups and set maintenance schedules, ensuring that your monitoring efforts are targeted and efficient. For instance, you can group devices by their importance and apply different monitoring policies based on their criticality. Real-World Application To demonstrate the power of SL1, consider a global airline managing its IT operations. By leveraging the platform’s capabilities, the airline can monitor its critical systems, such as baggage handling and online booking, in real-time. When an issue arises, the system automatically creates a support ticket, enriched with relevant data, and assigns it to the appropriate team. This proactive approach ensures that issues are resolved quickly, minimizing downtime and enhancing customer satisfaction. Continuous Improvement Event management is certainly not a one-time task, but more an ongoing process. SL1 supports continuous improvement by providing insights and recommendations for optimizing your monitoring configuration. By regularly reviewing and tuning your settings, you can ensure that your event management strategy remains effective and aligned with your business goals. Effective event management is essential for maintaining a robust IT infrastructure. With SL1, you can transform data overload into actionable insights, ensuring that your systems run smoothly and efficiently. By identifying and addressing offending devices, prioritizing critical events, and implementing automated resolution processes, you can optimize your event management strategy and stay ahead of potential issues. Ready to take your IT operations to the next level? Discover the power of ScienceLogic SL1 and start optimizing your event management today.Celebrating Innovation in IT: Honoring the 2024 ScienceLogic Innovators Award Winners
3 MIN READ Whether you're a mid-size business or global organization, innovation stands as a pivotal force that drives enterprise success and scalability. When IT operations teams fully engage with the spirit of innovation, they unlock a multitude of opportunities and push the boundaries of what's possible. This is the essence behind the ScienceLogic Innovators Awards—a program designed to spotlight those visionaries who are making significant contributions to efficiency, scalability, and innovation through their work with the ScienceLogic AI Platform. The 2024 ScienceLogic Innovators Awards are here! This celebrates individuals and teams who dare to redefine the limits of IT. This year’s awardees have not only exhibited extraordinary creativity but have also set new benchmarks in leveraging the ScienceLogic AI Platform to tackle complex challenges and foster the next generation of AIOps. These recipients hail from diverse industries but are united by their commitment to advancing technology's frontiers. Meet the 2024 Innovators Award Winners LTIMindtree - Cloud Transformation Innovator Sivachandrakarthik (Siva), a Principal at LTIMindtree, spearheaded a groundbreaking initiative that integrated the ScienceLogic AI Platform with the company's CloudXperienz platform. This enhanced multi-tenancy and service delivery across more than 25 customers, monitoring 45,000 configuration items within 11 months. LTIMindtree achieved operational efficiencies of 35% and reduced downtime by 20%, clearly demonstrating the potential of forward-thinking collaboration. Computacenter - Contribution to Community and Collaboration Innovator Neil Edwards, a Technical Architect at Computacenter, addressed challenges related to innovating and going the extra mile to improve the ScienceLogic out-of-the-box Powerpack with Meraki Cloud managed devices. His efforts in improving operational efficiency resulted in a dramatic reduction of incidents, from 700 per month to about 100. By sharing these innovations with the ScienceLogic Nexus community, Computacenter has empowered others to adopt similar efficiencies in their IT environments. GDIT - Beyond Monitoring Solutions Pioneer Under the leadership of Gary Slebrch, Vice President of Technology at GDIT, the company's Cove AIOps solution harnessed the ScienceLogic AI Platform to expand its monitoring capabilities. This growth, from 1,200 devices to 13,200 objects, represents a 1000% increase, significantly enhancing operational efficiency and decision-making. Real-time data now offers unprecedented visibility into user activity and system performance. Tata Consultancy Services (TCS) - Dev's Choice Innovator Led by Solution Architect Sankalp Singh, TCS introduced Monitoring as Code (MaC) within the ScienceLogic AI Platform, transforming the management of dynamic IT landscapes. By automating processes like server onboarding and Maintenance Mode scheduling, TCS saved approximately 310 hours of manual effort per month, illustrating substantial efficiency gains and cost savings. Softility - Automation and Efficiency Innovator Innovators Sushil Mulukala, Sr. Associate Consultant, and Chenchu Sowmya Dhulipalla, Software Engineer, alongside their team at Softility, showcased the power of automation in a large public sector agency. By leveraging continuous monitoring and improved ticketing processes with ScienceLogic, they saved over 200,000 hours in six months, allowing engineers to focus on more complex tasks. Axians UK - Integration and Customization Innovator James Masters, a consultant at Axians UK, earned recognition for his innovative integration of Juniper Mist's AI-driven wireless platform with ScienceLogic's monitoring capabilities. His development of a comprehensive Powerpack significantly increased customer acquisition and service offerings, growing supported sites from 250 to 1,000 and improving renewal rates and responsiveness. These exemplary projects serve as a testament to what can be achieved when cutting-edge technology meets visionary leadership. For IT professionals seeking to enhance operational efficiencies or drive digital transformation, the achievements of this year's winners provide invaluable lessons and insights. Watch our On-Demand PowerHour event, where the ScienceLogic Innovators share their ideation processes, the challenges they overcame, and the execution strategies behind these groundbreaking projects. Don't miss the opportunity to learn and be inspired—watch on-demand webinar or check out our winner’s page!ScienceLogic Advances FedRAMP Authorization Process for Government Cloud Platform
1 MIN READ ScienceLogic has achieved "In Process" designation in the FedRAMP Marketplace for its Government Cloud platform. This milestone marks significant progress toward FedRAMP Moderate authorization, reinforcing ScienceLogic's commitment to robust security and compliance standards for both government and commercial organizations. Once authorized, agencies and businesses alike can leverage ScienceLogic's comprehensive IT operations platform while meeting stringent federal security requirements, while regulated industries can benefit from the platform's elevated security protocols. The ScienceLogic Government Cloud will provide organizations with real-time visibility and analytics across their hybrid IT environments, supporting critical digital transformation initiatives. Read the full press releaseInnovators Award -Countdown to the Winners Reveal
2 MIN READ Countdown to the 2024 Innovators Awards Reveal - Nov 20th Mark your calendars! The much-anticipated 2024 Innovators Awards Winners are almost here, with the reveal scheduled for our November 20 PowerHour webinar. This year’s event promises to be a captivating session, spotlighting remarkable achievements in technological innovation and excellence. A Year of Innovation with SL1 Reflecting on this exceptional year, we’ve seen inspiring use cases leveraging the versatile SL1 platform. Our Innovators Awards celebrate those who have gone above and beyond, extending their SL1 capabilities to achieve significant business outcomes. From automating complex processes to integrating diverse systems, the ingenuity displayed across various submissions has been truly boundary-pushing. Celebrating Our Innovators The Innovators Awards are our way of honoring a community of trailblazers—innovators, disruptors, and pioneers who redefine what’s possible in technology. Each entrant has demonstrated remarkable creativity and dedication, setting new benchmarks for operational excellence and business impact. We extend our heartfelt gratitude to all participants for their trust in our platform and their relentless pursuit of innovation. Join Us for the Reveal During the PowerHour webinar, you’ll hear directly from our award winners as they share their success stories and discuss how they’ve harnessed the power of SL1 to achieve outstanding results. Additionally, ScienceLogic experts will present a roundtable discussion on customer use cases, focusing on the theme of automations and integrations. You’ll gain valuable insights that could help optimize your own efforts within the SL1 platform. Congratulations to Our Winners Congratulations to this year’s winners and all who submitted entries! Your contributions remind us of the possibilities when creativity meets technology. We look forward to celebrating your achievements and exploring the valuable lessons your innovations offer. Join us for the 2024 Innovators Awards Reveal on November 20, and be part of a celebration that’s sure to inspire the next wave of technological advancements. Don't miss out. Register Today!Extend SL1 Functionality Through Customized PowerPacks and Dynamic Applications
1 MIN READ The ScienceLogic SL1 platform excels in data collection, event management, automation, and dashboard creation, thanks to its robust built-in PowerPacks. When business needs require a more tailored solution, you can tap into the flexibility of SL1 Studio, a suite of no-code and low-code tools designed for customization. Example Demo: Building a REST API-Based Dynamic Application This video showcases a four-step process using SL1 Studio's low-code tools to create a Dynamic Application that enhances discovery and monitoring by pulling metrics from API endpoints. The scenario illustrated in the video demonstrates one approach to developing an API-based Dynamic Application. Additionally, SL1 Studio offers the Dynamic Application Builder, a user-friendly wizard that guides you through the creation of Dynamic Applications. Once you’ve built or updated your Dynamic Applications, employ the Quality Assessment Tool PowerPack to thoroughly test your customizations before entering the QA review process. Want to Learn More? Join our upcoming live PowerHour on October 23: Addressing Business Needs Through Custom Monitoring Dynamic Applications in SL1. View the Details and Sign Up Here!Step Up and Share: Contribute to ScienceLogic’s PowerHour and Help Build a Strong IT Ecosystem
1 MIN READ At ScienceLogic, we’re committed to empowering our customers and partners with the resources and knowledge needed to thrive. Our enablement strategy includes eLearning, certifications, and live PowerHour sessions, where you can engage directly with experts and learn practical solutions for using SL1, PowerFlow, Restorepoint, and Skylar. We want to hear from you! If you have a topic you’d like to see covered in a future PowerHour—or if you’re ready to share one of your own success stories or problem-solving strategies using our platform—we encourage you to step up and contribute. Your input helps create a more dynamic and valuable learning experience for the entire community, ensuring that everyone benefits from shared expertise and innovation. Let’s collaborate to build a stronger IT ecosystem together. Contact our Global Enablement team at Global_Enablement@ScienceLogic.com to get started.Optimize Event Management in SL1: A New How-To Video Series
1 MIN READ Effective event management in ScienceLogic SL1 is crucial for maintaining visibility across your IT ecosystem and ensuring actionable data. Proper data handling can significantly impact key business outcomes, such as Mean Time to Resolution (MTTR). However, a high volume of events lacking context can create noise, obscuring the insights needed for timely action. So, how can you configure and enhance event handling in SL1 to maximize the platform’s capabilities? In this inaugural video of our Event Management series, you'll gain a comprehensive overview of events in SL1, including how they are triggered and strategies for managing and correlating events to sustain the health and efficiency of your infrastructure. Stay tuned for the next installment in our Event Management series, and be sure to check out additional tutorial videos on the ScienceLogic Support site. Looking to Further Optimize Your Event Management? Discover and download the "ScienceLogic SL1: Operational Insights" PowerPack from theProduct Downloads page to harness powerful dashboards and insights into your ecosystem's performance. For tailored advice and support in optimizing event tuning and best practices for conducting effective event management meetings, reach out to ScienceLogic’s Advisory Services team.Innovators Awards - Final Use Case Showcase: Get Inspired by Cisco
2 MIN READ NOTE: AWARDS APPLICATIONS CLOSING THIS WEEK! Enhancing Enterprise Efficiency with Cisco Managed Services Background The surge in remote work and the proliferation of connected devices have heightened the need for advanced solutions that offer improved network visibility, faster incident resolution, and streamlined management processes. Challenge Enterprises have struggled with visibility over their networks due to the rise of hybrid cloud environments and the complexity of managing multiple devices. Cisco Managed Services was not alone. Traditional support services often failed to address some of these emerging needs, leading to increased downtime and diminished user experience. Solution In the culmination of an 18-year ambition, Cisco Managed Services has enabled end-to-end network visibility and automated intelligence-driven correlation and remediation to deliver a better user experience for their enterprise clients. With visibility, event correlation, and workflow automation enabled by SL1, they developed automated steps to diagnose and resolve the most commonly occurring problems across the client base. This innovative solution, Virtual Engineer, frees their engineers to work on innovation instead of manual, repetitive tasks. Results The implementation of Cisco Managed Services resulted in significant improvements: Enhanced Visibility: Enterprises gained comprehensive insights into their network performance, leading to timely issue detection and resolution. Reduced Mean Time to Resolution: Mean time to restoreincidents decreasedfrom 351 minutes to just 2.4 minutes, significantly enhancing productivity. Automation Savings: With over 280,000 hours saved through automation, engineers could allocate their efforts towards higher-value initiatives. Cisco's Managed Services exemplify how innovation in technology and automated processes can transform enterprise operations.By leveraging these solutions, businesses gain the agility to respond efficiently to challenges.The lessons learned and best practices shared by Cisco provide valuable insights for organizations looking to integrate AI and automation into their operations. Applications are closing this week! You too can join the ranks of tech innovators who are shaping the future of enterprise operations. Don’t delay.Apply for the Innovators Awards today!Innovators Awards: Use Case Showcase - Get Inspired by TCS
2 MIN READ We’re all technologists at heart. So it should come as no surprise that innovation isn't just a buzzword—it's soon to become a necessity, if it hasn't already. Today, we spotlight a true innovator whose creativity and expertise set a new standard in IT service management. Meet Monika Gupta, a Senior Engineer formerly at Tata Consultancy Services (TCS), and the deserving recipient of the ScienceLogic Innovators Award. Innovation in Availability SLA Reporting In large-scale operations, such as those of a national railway client serviced by TCS, uptime and service level agreements (SLAs) are critical. Ensuring data accuracy across 3000 servers and 300+ applications isn't a task for the faint-hearted. The existing manual processes were not only time-consuming but also prone to errors. These inefficiencies had a ripple effect, threatening SLA compliance and impacting team productivity. A Game-Changing Solution Recognizing these challenges, Monika Gupta took the initiative. She developed a complex PHP script leveraging SL1 data to streamline the availability SLA reporting process. This script transformed a highly manual and error-prone task into an automated, efficient, and accurate system. Improving Data Accuracy One of Monika's remarkable accomplishments was achieving 100% accuracy in availability reporting data. By integrating TCS with all monitoring tools via SL1, her script eradicated human errors, ensuring consistently reliable data. This enhanced system empowered TCS to make informed decisions based on precise and current information. Saving Time and Resources Monika's innovative script didn't just improve data accuracy; it also delivered substantial time and cost savings. By automating the SLA reporting process, TCS saved 22 man-hours per month, translating to financial savings of approximately $72,000 annually. These resources could then be redirected towards more strategic initiatives, further enhancing the company's efficiency and productivity. Increasing Adoption and Collaboration The success of Monika's solution extended beyond mere numbers. Her innovative approach led to increased adoption of the report among numerous TCS teams to use for other clients. The newfound reliability and efficiency of the SLA reporting process fostered greater collaboration and trust within the organization. Teams could now focus on proactive problem-solving rather than spending hours on data verification. The Ripple Effect of Innovation Monika Gupta's work serves as a testament to how a single innovative solution can have far-reaching impacts. The improvements in data accuracy, time savings, and team collaboration have set a new benchmark within TCS. Other departments and clients are now looking to replicate this success, further amplifying the positive effects of Monika's innovation. The SL1 platform was instrumental in Monika's success. Its robust data integration and monitoring capabilities provided the foundation upon which Monika built her solution. If you have an innovative idea around SL1 you’d like to share, it’s not too late to apply for ourInnovators Awards. Applications are open through September 26th. Apply today.
