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ScienceLogic University Training & Certifications
ScienceLogic University Training & Certifications Log in or create an account here. ScienceLogic SL1 Certifications SL1 Professional Certification (2 Hours) The SL1 Professional Certification is recommended as foundational learning for all users of the ScienceLogic SL1 platform. This certification covers topics such as terminology, SL1 navigation, and basic features and functionality. SL1 Expert Certification (6 Hours) Building upon the SL1 Professional Certification, the SL1 Expert Certification is recommended for advanced and administrative users. This certification covers topics such as dynamic applications, run book automations, administration, and business services. ScienceLogic Product Training Restorepoint: Compliance-focused NCCM (2 Hours) Restorepoint is ScienceLogic's compliance-focused network configuration and change management (NCCM) product. This learning path covers platform navigation, administration, and operation from the perspective of common use cases. Skylar AI: ScienceLogic's AI Services Suite (1 Hour) Skylar AI is ScienceLogic's AI-empowered software services suite for managing, anticipating, and preventing IT incidents. This learning path covers features, navigation, operation, and administration of Skylar Root Cause Analysis (RCA) and Skylar Analytics. SL1 PowerFlow Integrations: ServiceNow (4 Hours) PowerFlow is ScienceLogic's integration platform for extracting, transforming, and loading data between SL1 and third-party tools such as ServiceNow. This learning path covers the basics of PowerFlow and the implementation of SL1 + ServiceNow integration use cases. Additional Training & On-Demand Videos ScienceLogic Support (15 Min) In this training series, learn how to open a Support Incident Case and maximize the self-help tools that resolve cases faster. Access on ScienceLogic University: Log in or enroll here How-To Video Library Explore a library of training videos addressing common customer topics such as Event Management, Monitoring with PowerShell, and OL7 to OL8 conversion. View on the Support site PowerHour: Session Recordings Explore a library of videos in which ScienceLogic experts with in-depth knowledge and expertise share tips and insights necessary to drive exceptional business outcomes. Browse videos on Nexus SL1 Studio Videos: Low-Code Tools Explore videos and resources on how to use low-code tools to extend SL1 functionality and build new applications and components. View on the SL1 Studio page on the Support site (must be logged in) Questions or comments? Email global_enablement@sciencelogic.comEvent Policies and More - Event Management in ScienceLogic SL1
In this video, we explore event policies in ScienceLogic's SL1 platform including how to edit, customize, and create them. You'll learn about event sources, match criteria, and how to manage events using regular expressions, auto-expiration, and suppression. The video also covers the use of power packs for event categorization and monitoring, as well as role-based access control. Learn more about event management in SL1: https://sciencelogic.com Or visit our Support Center for more videos and customer resources.
Event Notification and Automation - Event Management in ScienceLogic SL1
In this video, we demonstrate how to respond to events using power packs. You'll learn how to take actions on events, view vital information, run diagnostic tools, and integrate with your service desk. The video also covers role-based access control and automated actions. Learn more about event management in SL1: https://sciencelogic.com Or visit our Support Center for more videos and customer resources.
Event Correlation and Masked Events - Event Management in ScienceLogic SL1
In this video, we focus on the masked events column. You'll learn how Science Logic correlates events to highlight the most important ones, masking less critical events to identify the root cause. Learn more about event management in SL1: https://sciencelogic.com Or visit our Support Center for more videos and customer resources.
Responding to Events - Event Management in ScienceLogic SL1 Last Friday
In this video, we demonstrate how to acknowledge and take ownership of events, share information across the product and service desk, and utilize role-based access control in ScienceLogic's SL1 platform. Learn more about event management in SL1: https://sciencelogic.com Or visit our Support Center for more videos and customer resources.
Event Categories - Event Management in ScienceLogic SL1
In this video, we showcase how to categorize and manage events within the system, highlighting predefined event categories, sorting, searching, filtering, and role-based access control. Learn more about event management in SL1: https://sciencelogic.com Or visit our Support Center for more videos and customer resources.
Event Insights - Event Management in ScienceLogic SL1
In this video, we explore the Event Insights page in ScienceLogic's SL1 platform, showing how to manage alerts through correlation, deduplication, masking, and suppression. You'll learn how to use filters, automations, and external tickets to resolve issues efficiently. Learn more about event management in SL1: https://sciencelogic.com Or visit our Support Center for more videos and customer resources.
Nexus Community Tip: How to mark your question as ‘Solved’
Hello Nexus Community Members, An important part of online communities is making sure that members’ questions are promptly answered & marked as solved. This helps in a variety of ways Members who are following your thread are alerted that you have resolved your question. This is helpful if they have the same question because they can review the response and apply as needed to their own implementation. Experts who are looking to help solve problems have visual indicator that this no longer needs their assistance. Whomever has responded with the correct answer gets credit for their time and efforts to help solve your problem. SLA’s in the community are met which is very important to our staff. Who can mark a question as solved? The OP (Original Poster) Moderators Community Manager Ideally the OP marks the thread as solved because ultimately, they know if the response is the correct or if more assistance is needed. Whomever marks the post as solved gets credit for that action and they move up in our Nexus Community Roles and Ranking system. We want our community members to have as much positive recognition as possible. Here is how you mark your Question/Thread as Resolved Login Go to your Question/Thread- there are two primary ways to do this- if you have Bookmarked it or via your Profile ‘Contributions’ feed. Once you are on the Question/Thread page review the responses If a response is correct, please click on the ‘Mark as Solution’ link on the left lower side of that response. If none of the responses resolve your question it is helpful if you post an update that you still need more assistance and include any pertinent details. You can also @mention people who responded or other community members to prompt them to visit your thread and assist. Thanks for your participation, Nexus Community Team
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