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ScienceLogic Job: Sr. Technical Support Engineer
What you’ll be doing… We know you love a challenge. And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their networks; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our cutting-edge hybrid cloud network monitoring software. The Sr. Technical Support Engineer provides support for ScienceLogic’s entire product suite. Acts as a Tier 2 escalation point for advanced customer issues •Assists with all support cases during periods of heavy volume•Leads support efforts for customers who have been determined to have Critical value •Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success •Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned •Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams •Acts as a subject matter expert in more than one area of the product •Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations •Proactively looks for ways to improve processes and innovate the support experience •Builds relationships and partnerships with other ScienceLogic teams •Mentors and trains new team members •Acts as a Tier 2 escalation point for advanced customer issues •Provides on-call and shift coverage as required Visit the Job Posting for more details about the role and to applyPossible deprecation of legacy HPE Edge Connect authentication
Hello all! We are working on an update to the HPE Edge Connect PowerPack that converts the dynamic applications to use the snippet framework. This will improve supportability, simplify troubleshooting, improve performance, and make it easier to customize the collections to suit your needs. As part of this, we are considering dropping support for "cookie" auth and requiring users to use API keys to connect SL1 to the Edge Connect Orchestrator. If you have a use case that precludes using an API key for this integration, please reach out and help us understand your parameters. Thanks!LUA Cisco parse interfaces + CSV output
This script is designed to retrieve and parse network interface information from a cisco device, and then optionally print this information in either a human-readable format or as a CSV file. Here's a breakdown of its objectives: Retrieve Interface Information: The script sends commands to a network device to get the interface details (sendget('show interfaces','#')). It captures the output of these commands (local output = before()). Parse the Output: Theparse_interfacesfunction processes the output to extract relevant details about each interface, such as the interface name, description, IP address, MTU, encapsulation type, and packet statistics. Format the Information: The parsed information is stored in a table (interfaces). Print the Information: Ifenable_csv_printis set to0, the script prints the interface details in a human-readable format. Ifenable_csv_printis set to1, the script converts the interface details into CSV format using theinterfaces_to_csvfunction and prints the CSV string. The enable_csv_print variable controls whether the output is printed in a human-readable format (0) or as a CSV file (1). This allows for flexible output depending on the user's needs. -- Enable CSV output? enable_csv_print = 0 sendget('', '#') sendget('show interfaces','#') waitprompt() local output = before() -- print(output) local function parse_interfaces(output) local interfaces = {} local current_interface = {} for line in output:gmatch("[^\r\n]+") do if line:match("^GigabitEthernet") or line:match("^TenGigabitEthernet") then if next(current_interface) then table.insert(interfaces, current_interface) end current_interface = { interface = line } elseif line:match("^%s+Description:") then current_interface.description = line:match("Description:%s+(.*)") elseif line:match("^%s+Internet address is") then current_interface.ip_address = line:match("Internet address is%s+(%S+)") elseif line:match("^%s+MTU") then current_interface.mtu = line:match("MTU (%d+)") elseif line:match("^%s+Encapsulation") then current_interface.encapsulation = line:match("Encapsulation (%S+)") elseif line:match("^%s+%d+ packets input") then current_interface.packets_input = line:match("(%d+) packets input") elseif line:match("^%s+%d+ packets output") then current_interface.packets_output = line:match("(%d+) packets output") end end return interfaces end local function interfaces_to_csv(interfaces) local csv = "Interface,Description,IP Address,MTU,Encapsulation,Packets Input,Packets Output\n" for _, intf in ipairs(interfaces) do csv = csv .. string.format("%s,%s,%s,%s,%s,%s,%s\n", intf.interface, intf.description or "N/A", intf.ip_address or "N/A", intf.mtu or "N/A", intf.encapsulation or "N/A", intf.packets_input or "N/A", intf.packets_output or "N/A" ) end return csv end local interfaces = parse_interfaces(output) if enable_csv_print == 0 then for _, intf in ipairs(interfaces) do print(string.format("Interface: %s, Description: %s, IP Address: %s, MTU: %s, Encapsulation: %s, Packets Input: %s, Packets Output: %s", intf.interface, intf.description or "N/A", intf.ip_address or "N/A", intf.mtu or "N/A", intf.encapsulation or "N/A", intf.packets_input or "N/A", intf.packets_output or "N/A")) end end local csv = interfaces_to_csv(interfaces) if enable_csv_print == 1 then print(csv) endScienceLogic Job: Sr. Manager, Engineering (Platform)
What you’ll be doing… This Senior Manager, Engineering role occupies a pivotal role at the intersection of technology and leadership, contributing to product strategy and owning the delivery of product commitments, while nurturing the growth and productivity of the engineering teams. Core responsibilities include: Providing technical leadership for multiple engineering teams within the Core Platform product line. Collaborating with product managers, designers, and other stakeholders to align product goals and delivery with company objectives and customer needs. Defining and refining engineering processes to promote a more efficient, effective and secure SDLC, including leading code reviews to ensure best practices (eg, style guidelines, accuracy, testability) Setting clear expectations with individuals based on their level and role and aligned to the broader organization's goals, meeting regularly to discuss performance, development, provide feedback and coaching. Visit the Job Posting for more details about the role and to applyScienceLogic Job: Sr. Manager, Engineering
What you’ll be doing… This Senior Manager, Engineering role occupies a pivotal role at the intersection of technology and leadership, contributing to product strategy and owning the delivery of product commitments, while nurturing the growth and productivity of the engineering teams. Core responsibilities include: Providing technical leadership for multiple engineering teams spanning two product lines in the Network Automation/Compliance and Enterprise Data Automation/Workflow Integration spaces. Collaborating with product managers, designers, and other stakeholders to align product goals and delivery with company objectives and customer needs. Defining and refining engineering processes to promote a more efficient, effective and secure SDLC, including leading code reviews to ensure best practices (eg, style guidelines, accuracy, testability) Setting clear expectations with individuals based on their level and role and aligned to the broader organization's goals, meeting regularly to discuss performance, development, provide feedback and coaching. Visit the Job Posting for more details about the role and to applyScienceLogic Job: VP of Engineering and Product
What we’re looking for… The ScienceLogic SL1 product has been recognized as an industry leader in the emerging space of AIOps – technologies that leverage ML-based insights to deliver increasingly autonomous, self-healing IT services. We’re looking for a world-class product leader to take the reins of the flagship SL1 product – and evolve it to meet the needs of current and future enterprise customers for the next decade. Successful candidates will possess exemplary technical depth, IT domain expertise, and a passion for product and engineering excellence - as well as a proven track record for delivering modern, cloud-based enterprise services. The VP Product will report to the CPO and have primary responsibility for guiding the strategy and delivery of SL1. Visit the Job Posting for more details about the role and to apply
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