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ServiceNow Incident Sync Pack & RBAs
Hi all, I am currently trying to configure some Run book automation policies to enrich data in ServiceNow incidents, sending the RBA output into the Incident worklog, and have hit a bit of a road block on the best way to configure the RBA criteria. Background: We use a dedicated "ServiceNow: [Incident] - Add/Update" RBA for each organisation, which is triggered on event creation, to effectively "Auto Ticket" on all events for specific SL orgs (excluding masked and child rollup). Challenge: In my Enrichment RBA's I want to trigger using "and external ticket IS created", to ensure that I am only posting updates when there has been a ServiceNow incident created. However the OOTB ServiceNow Incident sync pack is updating the events external ticket ref field with various messages e.g. "Sync Successful", before the event is updated with the Incident Number. As soon as the Incident Create updates the events external ticket ref field, by Automation policy gets triggered (I assume because from the RBA's point of view, it has a value in the field) to update the Worklog. Does anyone have any suggestions on the best way to ensure that an "Enrichment" RBA is only triggered only once it has a real SN incident number returned? Many thanks in advance. Neil
CMDB Sync - Attributes Sync per ci class
Hallo This is more of a PowerFlow discussion on the CMDB Sync pack. Currently the mapping of attributes is not restricting on what class have what attributes. It is mostly coming down to what we currently have it map within ScienceLogic. The fun of that is that the PF will come down to some weird attributes association with different class, even when that attributes does not exist. Example Blade and CPU counts are certainly not an attributes of wap_network Ci class, however PF will put that together and make the payload a bit bigger and send over to ServiceNow. Then it gets ignored. While that we also cannot see the Ignore on the PF Debug. { "className":"cmdb_ci_wap_network", "values":{ "x_sclo_scilogic_monitored":true, "x_sclo_scilogic_id":"123456", "x_sclo_scilogic_region":"ScienceLogic", "x_sclo_scilogic_url":"https://support.sciencelogic.net/em7/index.em7?exec=device_summary&did=123456", "object_id":"BR_1_AP", "company":"a9b548781be235496287bc4bcb4bcb04", "sys_domain":"3d854c381be230502c496287bc4bcbd3", "short_description":"Description: Fortinet.AccessPoint, Device Class: Fortinet | FortiAP", "u_public_ip_address":"10.11.10.4", "u_operation_state":"connected", "serial_number":"FP432FTF000000001", "u_software_version":"FP432F-v7.4-build0540", "version":"FP432F-v7.4-build0540", "u_uuid":"f039250e-4878-51ef-42f2-f0b32e139f7d", "cpu_count":0, "cpu_speed":0, "first_discovered":"2025-01-23 19:11:03", "firmware_version":"FP432F-v7.4-build0540", "u_firmware_version":"FP432F-v7.4-build0540", "os":"FP432F-v7.4-build0540", "fqdn":"BR_1_AP", "host_name":"BR_1_AP", "u_discovered_manufacturer":"Fortinet", "manufacture":"Fortinet", "u_discovered_model_number":"432F", "model":"432F", "model number":"432F", "name":"BR_1_AP", "blade_serial_number":"FP432FTF000000001", "cost":0 },
ScienceLogic Job: VP of Engineering and Product
What we’re looking for… The ScienceLogic SL1 product has been recognized as an industry leader in the emerging space of AIOps – technologies that leverage ML-based insights to deliver increasingly autonomous, self-healing IT services. We’re looking for a world-class product leader to take the reins of the flagship SL1 product – and evolve it to meet the needs of current and future enterprise customers for the next decade. Successful candidates will possess exemplary technical depth, IT domain expertise, and a passion for product and engineering excellence - as well as a proven track record for delivering modern, cloud-based enterprise services. The VP Product will report to the CPO and have primary responsibility for guiding the strategy and delivery of SL1. What you'll be doing... Define the strategic direction for ScienceLogic SL1 – core platform as well as UI/UX – including technologies around collection/ingestion, transport, data model and storage, programming interface, and runtime architecture (container-based microservices). Lead and grow a team of high-performance engineers and product managers. Ensure efficiency and predictability of execution through clear accountability, goals, standards, and metrics. Develop strong partnerships with global sales, marketing, and engineering teams to create products that deliver on the company’s revenue, margin and broader business objectives. Reinforce a culture composed of accountability, customer-focus, and passion for excellence. Work with the CPO, executive/senior leadership team, and other stakeholders to ensure alignment of high value projects to revenue generation and business objectives. Manage capacity, capability, and availability to ensure resource allocation meets aggressive growth business commitments. Communicate plans and roadmaps to all constituents on a timely basis. Mentor and coach the product teams on developing a culture of product innovation. Visit the Job Posting for more details about the role and to applyScienceLogic Job: Senior Software Test Engineering Lead
What we’re looking for… ScienceLogic is looking for a QA lead who will be responsible for leading all testing efforts to ensure the highest quality and performance standards for the Skylar product. This role requires hands-on technical expertise, strategic planning abilities, software development skills and a strong collaborative approach. Working closely with development teams, product management, and other QA resources, you will develop and execute a robust testing strategy, ensuring that Skylar meets all quality, functionality, and performance requirements. What you’ll be doing… Develop, implement, and manage a comprehensive QA strategy for the Skylar product, ensuring alignment with project timelines and goals. Lead a team of QA engineers and testers, both onshore and offshore, in executing functional, performance, integration, and regression testing. Collaborate with cross-functional teams (developers, product managers, UX designers) to understand requirements, define testing scope, and maintain quality standards. Design and execute test plans and cases, covering all aspects of the product, including functional, usability, performance, and security testing. Identify, document, and track issues through resolution using industry-standard defect tracking tools. Establish test metrics, KPIs, and quality benchmarks, regularly reporting on quality status, trends, and risk to stakeholders. Act as the subject matter expert on QA processes, providing guidance on best practices and industry standards. Drive automation initiatives and strategies, ensuring a balance between automated and manual testing where appropriate. Ensure testing practices align with ScienceLogic's compliance, security, and data protection standards. Visit the Job Posting for more details about the role and to applyScienceLogic Job: Sr. Manager, Engineering (Platform)
What you’ll be doing… This Senior Manager, Engineering role occupies a pivotal role at the intersection of technology and leadership, contributing to product strategy and owning the delivery of product commitments, while nurturing the growth and productivity of the engineering teams. Core responsibilities include: Providing technical leadership for multiple engineering teams within the Core Platform product line. Collaborating with product managers, designers, and other stakeholders to align product goals and delivery with company objectives and customer needs. Defining and refining engineering processes to promote a more efficient, effective and secure SDLC, including leading code reviews to ensure best practices (eg, style guidelines, accuracy, testability) Setting clear expectations with individuals based on their level and role and aligned to the broader organization's goals, meeting regularly to discuss performance, development, provide feedback and coaching. Visit the Job Posting for more details about the role and to apply
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