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Celebrating Our Top Nexus Community Contributors – February Edition
We wanted to take a moment to recognize and say thank you to our incredible Nexus community members who made the biggest impact in February. Your participation, expertise, and willingness to share knowledge help this community grow and continue to provide value to all our customers. 🌟 A Huge Thank You to Our Top Contributors! 🌟 Whether you shared insights, answered questions, or provided helpful feedback, your contributions didn’t go unnoticed. This community thrives because of engaged members like you who bring their expertise and passion to the table. Why Your Contributions Matter Every post, discussion, and shared solution helps someone else find answers, learn something new, or improve their experience. This community wouldn’t be the same without your dedication and involvement! 💬 Here’s who inspired us the most in February: Most Page Views Saskia closely followed by teppotahkapaa then Alfred_Heijkoop Most Replies KBrinkerhoff closely followed by a tie between neil , teppotahkapaa & mtate Most Idea Votes Given Saskia followed closely by Jbovee then Yomi25 and Thomas Most Idea Votes Received teppotahkapaa followed by ShawnRobertsGD & Jbovee 🚀 Keep the Energy Alive! 🚀 A huge thank you to everyone for your engagement and contributions! Let’s keep the momentum going—stay active, share your insights, and continue making this space a valuable resource for all. If you’re new here, welcome! Don’t hesitate to join the conversation—your voice matters. We’re excited for what’s ahead and can’t wait to see what we achieve together in the coming months! Best, The Nexus Community Team Let us know if you want to learn more about how to nominate someone you think needs special recognition😊
Low Code Step: store_data
Does anyone have an example of using the low code step: store_data? I have no problems storing the data, but trying to pass it to the next html step with the data being the URI. low_code: id: ID-1 version: 2 steps: - http: uri: /type/10 - json - jmespath: value: "employee[0].URI" - store_data: storage_key How do I call the stored value? I tried just putting in result_container.metadata["storage_key"] but that is not working. I expect there is some part of syntax I'm getting wrong. Doc Used: https://docs.sciencelogic.com/dev-docs/low_code_tools_v102/steps/available_steps.html#steps-store-data
Can't get new device icon to show
Hi all, I'm trying to upload a new device icon for a custom Powerpack I'm creating (Ruckus SNMP). I've taken a screenshot of the logo as a .png. First I tried to follow the documentation here, found a tool to convert the png to a svg, and SL shows me an error: Next, I just tried uploading the png in various sizes (128, 300, and 600). All of them successfully upload, and show an actual icon the Icon browser minus that grey frame (see screenshot below). However, when I apply this Icon in the Device Class view, the device itself just shows a blank window where the icon would be. Anyone had any experience doing this?ScienceLogic - ServiceNow Integrations: ITOM Licensing Requirements
ScienceLogic maximizes customers' investments in ServiceNow through its powerful suite of pre-built integrations, referred to as SyncPacks. ScienceLogic offers certified ServiceNow scoped applications for streamlined platform integration, accessible via the ServiceNow Store, ensuring seamless compatibility. Understanding the licensing requirements for ServiceNow integrations is crucial for informed decision-making. This document seeks to clarify the IT Operations Management (ITOM) licensing requirements for ScienceLogic integrations with ServiceNow. Its purpose is to eliminate any confusion regarding which integrations necessitate ITOM licensing. Note: ServiceNow’s ITOM licensing is further organized into different tiers. This document is not intended to help identify the suitable tier for your requirements. For any questions related to this, please contact ServiceNow. Scoped Application ServiceNow Module ITOM License requirement ScienceLogic SL1: Customer Service Management Integration Customer Service Management - Cases No ScienceLogic SL1: Incident Automation IT Service Management - Incident No ScienceLogic ServiceNow Integration IT Service Management - CMDB * Situational ScienceLogic SL1: Service Catalog Automation IT Service Management - Service Catalog ** Situational Service Graph Connector for ScienceLogic IT Operations Management - CMDB Yes ScienceLogic Event Integration IT Operations Management - Events Yes * ScienceLogic is actively adding support for cloud infrastructure mappings within our integrations. To effectively leverage these features in accordance with ServiceNow best practices, you might require ITOM licensing. Customers can contact their ScienceLogic representatives for cloud mapping questions. ** ITOM licenses are necessary only if you are implementing a CMDB using ITOM FAQs Here are some frequently asked questions (FAQs) from our customers Q: Are there other scenarios where one would need IT Operations Management (ITOM) licenses for CMDB? A: The necessity for ITOM licenses is primarily influenced by the specific goals of your organization. Customers of ScienceLogic are not required to adopt ITOM unless their integration module is inherently ITOM-based. We observe that customers generally opt for ITOM in the following situations: To deploy out-of-the-box ServiceNow automation for ensuring data quality and reliability. When transitioning to a more advanced, ServiceNow-defined CSDM (Common Service Data Model) framework. Q: Do Business Services in ScienceLogic need IT Operations Management (ITOM) licenses to be integrated into ServiceNow? A: No, it does not. ScienceLogic integrations leverage out-of-the-box ServiceNow CMDB tables, eliminating the need for ITOM licenses. You can effectively replicate ScienceLogic Business Service Models in ServiceNow by leveraging our integrations. Customer Testimonials Discover what our customers are saying about our integrations. “ We like that ScienceLogic has a tight integration with ServiceNow and particularly the fact that we don't need to deploy the additional discovery modules from an integration perspective. ” “ We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. ScienceLogic is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems. ”GQL Device linked to Collector
Hi, For trouble shoot, I want to have an overview of the devices linked to the collector where the (SNMP) device is allocated to. Pulling all the devices with attributes are working fine, also the related collector group and his group members. I am not able to find a solution to get device-to-collector. Is someone having a example GQL? Any suggestions? Thanks in advance. Alfred
Powerflow Application Queue Trigger Failure
Hi All, I've Developed a Runbook Action within ScienceLogic, that triggers a Powerflow Application if certain Runbook Automation Policy conditions are met. Upon execution, it sends the following payload: "params": { "configuration": configuration, "event_policy_name": EM7_VALUES['%_event_policy_name'], "event_details": EM7_VALUES, "organization_name": EM7_VALUES['%O'], "system_url": system_url, "queue": queue } These parameters are specified as inputs, and some are derived from the EM7Values. When the Runbook Automation linked to this Action executes against a specific Event Policy raised on a Device, i can see a success message in the "Event Notifications" window, and i can see all inputs and variables are passed through in its entirety. The real issue comes when you open Powerflow. The Application immediately fails, and an error message stating that theres an "Internal Request Error: pop from empty list". This error doesnt make any logical sense as the parameters i pass through are either JSON or String Payloads, no Arrays. I've been doing testing with the payloads, ensuring that the configuration being referenced exists, and confirmed all these are in place and are working fine. I then removed the "queue" value from the params body, and only passed the rest of the parameters, this succeeds and the application executes without incident. What's interesting, even if manually executing the application in the UI with a custom parameter set, as soon as you specify the queue, it fails. Now its important to know that we've only recently created the queues on a development system, and this is the first time we're testing with the newly created queues. I was hoping that someone in this community might be able to shed some light as to why this might be happening? Could it be that the queues are unreachable, and therefor when not specifying the custom queue, it defaults to the celery queue, which are reachable, and therefor works? If the queues are the problem, what could be done to try and fix the problem? Any and all contributions are welcome. Sincerely Andre
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