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🌟 Nexus Member Top Contributors – March 2025 🌟
Honoring the Champions of Our Community March was a month full of vibrant conversations, insightful contributions, and outstanding support within the Nexus Community. We're thrilled to spotlight the members whose voices made the biggest impact! 🙌 Thank You to Our March Top Contributors To everyone who jumped in to answer questions, offered thoughtful feedback, or simply shared their expertise — we see you, and we appreciate you. Your generosity and collaboration are what fuel the heart of this community. 💡 Why Your Contributions Make a Difference Every comment, suggestion, and solution you post creates a ripple effect. You’re helping others troubleshoot, discover new possibilities, and make the most of their experience with us. Your dedication continues to elevate the community for everyone involved. 👏 Shoutout to These Standout Contributors Here are the members who truly went above and beyond in March: Most Page Views teppotahkapaa tied with Mani Most Replies jamesramsden closely followed by Colin, TexPaul & Santeri Most Idea Votes Given teppotahkapaa followed by SamualVick & Mani Most Idea Votes Received bmcsween followed by Mani 🚀 Let’s Keep the Momentum Going! 🚀 We encourage everyone to stay active, share insights, and continue making this space a go-to resource. If you’re new here, don’t hesitate to jump in—your voice matters! Once again, thank you for making March such a fantastic month. We can’t wait to see what we accomplish together in April! Best Regards, The Nexus Community TeamConnect with a PowerFlow Product Manager
We Want Your Insights! We would love to connect with you one-on-one to gather your feedback and insights about PowerFlow. Your experiences are key to shaping the future of our product! Why Chat? Share your thoughts on how we can improve Discuss any challenges you’ve faced Help us prioritize features that matter to you Please note that these calls are not intended to address issues that can be resolved through Support Cases. Ready to make an impact? Book a call with us now! Thanks for being part of our journey!Celebrating Our Top Nexus Community Contributors – February Edition
We wanted to take a moment to recognize and say thank you to our incredible Nexus community members who made the biggest impact in February. Your participation, expertise, and willingness to share knowledge help this community grow and continue to provide value to all our customers. 🌟 A Huge Thank You to Our Top Contributors! 🌟 Whether you shared insights, answered questions, or provided helpful feedback, your contributions didn’t go unnoticed. This community thrives because of engaged members like you who bring their expertise and passion to the table. Why Your Contributions Matter Every post, discussion, and shared solution helps someone else find answers, learn something new, or improve their experience. This community wouldn’t be the same without your dedication and involvement! 💬 Here’s who inspired us the most in February: Most Page Views Saskia closely followed by teppotahkapaa then Alfred_Heijkoop Most Replies KBrinkerhoff closely followed by a tie between neil , teppotahkapaa & mtate Most Idea Votes Given Saskia followed closely by Jbovee then Yomi25 and Thomas Most Idea Votes Received teppotahkapaa followed by ShawnRobertsGD & Jbovee 🚀 Keep the Energy Alive! 🚀 A huge thank you to everyone for your engagement and contributions! Let’s keep the momentum going—stay active, share your insights, and continue making this space a valuable resource for all. If you’re new here, welcome! Don’t hesitate to join the conversation—your voice matters. We’re excited for what’s ahead and can’t wait to see what we achieve together in the coming months! Best, The Nexus Community Team Let us know if you want to learn more about how to nominate someone you think needs special recognition😊ScienceLogic - ServiceNow Integrations: ITOM Licensing Requirements
ScienceLogic maximizes customers' investments in ServiceNow through its powerful suite of pre-built integrations, referred to as SyncPacks. ScienceLogic offers certified ServiceNow scoped applications for streamlined platform integration, accessible via the ServiceNow Store, ensuring seamless compatibility. Understanding the licensing requirements for ServiceNow integrations is crucial for informed decision-making. This document seeks to clarify the IT Operations Management (ITOM) licensing requirements for ScienceLogic integrations with ServiceNow. Its purpose is to eliminate any confusion regarding which integrations necessitate ITOM licensing. Note: ServiceNow’s ITOM licensing is further organized into different tiers. This document is not intended to help identify the suitable tier for your requirements. For any questions related to this, please contact ServiceNow. Scoped Application ServiceNow Module ITOM License requirement ScienceLogic SL1: Customer Service Management Integration Customer Service Management - Cases No ScienceLogic SL1: Incident Automation IT Service Management - Incident No ScienceLogic ServiceNow Integration IT Service Management - CMDB * Situational ScienceLogic SL1: Service Catalog Automation IT Service Management - Service Catalog ** Situational Service Graph Connector for ScienceLogic IT Operations Management - CMDB Yes ScienceLogic Event Integration IT Operations Management - Events Yes * ScienceLogic is actively adding support for cloud infrastructure mappings within our integrations. To effectively leverage these features in accordance with ServiceNow best practices, you might require ITOM licensing. Customers can contact their ScienceLogic representatives for cloud mapping questions. ** ITOM licenses are necessary only if you are implementing a CMDB using ITOM FAQs Here are some frequently asked questions (FAQs) from our customers Q: Are there other scenarios where one would need IT Operations Management (ITOM) licenses for CMDB? A: The necessity for ITOM licenses is primarily influenced by the specific goals of your organization. Customers of ScienceLogic are not required to adopt ITOM unless their integration module is inherently ITOM-based. We observe that customers generally opt for ITOM in the following situations: To deploy out-of-the-box ServiceNow automation for ensuring data quality and reliability. When transitioning to a more advanced, ServiceNow-defined CSDM (Common Service Data Model) framework. Q: Do Business Services in ScienceLogic need IT Operations Management (ITOM) licenses to be integrated into ServiceNow? A: No, it does not. ScienceLogic integrations leverage out-of-the-box ServiceNow CMDB tables, eliminating the need for ITOM licenses. You can effectively replicate ScienceLogic Business Service Models in ServiceNow by leveraging our integrations. Customer Testimonials Discover what our customers are saying about our integrations. “ We like that ScienceLogic has a tight integration with ServiceNow and particularly the fact that we don't need to deploy the additional discovery modules from an integration perspective. ” “ We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. ScienceLogic is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems. ”
Powerflow Application Queue Trigger Failure
Hi All, I've Developed a Runbook Action within ScienceLogic, that triggers a Powerflow Application if certain Runbook Automation Policy conditions are met. Upon execution, it sends the following payload: "params": { "configuration": configuration, "event_policy_name": EM7_VALUES['%_event_policy_name'], "event_details": EM7_VALUES, "organization_name": EM7_VALUES['%O'], "system_url": system_url, "queue": queue } These parameters are specified as inputs, and some are derived from the EM7Values. When the Runbook Automation linked to this Action executes against a specific Event Policy raised on a Device, i can see a success message in the "Event Notifications" window, and i can see all inputs and variables are passed through in its entirety. The real issue comes when you open Powerflow. The Application immediately fails, and an error message stating that theres an "Internal Request Error: pop from empty list". This error doesnt make any logical sense as the parameters i pass through are either JSON or String Payloads, no Arrays. I've been doing testing with the payloads, ensuring that the configuration being referenced exists, and confirmed all these are in place and are working fine. I then removed the "queue" value from the params body, and only passed the rest of the parameters, this succeeds and the application executes without incident. What's interesting, even if manually executing the application in the UI with a custom parameter set, as soon as you specify the queue, it fails. Now its important to know that we've only recently created the queues on a development system, and this is the first time we're testing with the newly created queues. I was hoping that someone in this community might be able to shed some light as to why this might be happening? Could it be that the queues are unreachable, and therefor when not specifying the custom queue, it defaults to the celery queue, which are reachable, and therefor works? If the queues are the problem, what could be done to try and fix the problem? Any and all contributions are welcome. Sincerely AndrePowerflow Application Immediate Failure
Hi All, I've Developed a Runbook Action within ScienceLogic, that triggers a Powerflow Application if certain Runbook Automation Policy conditions are met. Upon execution, it sends the following payload: "params": { "configuration": configuration, "event_policy_name": EM7_VALUES['%_event_policy_name'], "event_details": EM7_VALUES, "organization_name": EM7_VALUES['%O'], "system_url": system_url, "queue": queue } These parameters are specified as inputs, and some are derived from the EM7Values. When the Runbook Automation linked to this Action executes against a specific Event Policy raised on a Device, i can see a success message in the "Event Notifications" window, and i can see all inputs and variables are passed through in its entirety. The real issue comes when you open Powerflow. The Application immediately fails, giving no error and no explanation as to why it fails. I've been doing testing with the payloads, ensuring that the configuration being referenced exists, and confirmed all these are in place and are working fine. I then removed the "queue" value from the params body, and only passed the rest of the parameters, this succeeds and the application executes without incident. What's interesting, even if manually executing the application in the UI with a custom parameter set, as soon as you specify the queue, it fails. Now its important to know that we've only recently created the queues on a development system, and this is the first time we're testing with the newly created queues. I was hoping that someone in this community might be able to shed some light as to why this might be happening? Could it be that the queues are unreachable, and therefor when not specifying the custom queue, it defaults to the celery or 'priority.high' queue, which are reachable, and therefor works? If the queues are the problem, what could be done to try and fix the problem? Any and all contributions are welcome. Sincerely AndrePowerflow Application Immediate Failure
Hi All, I've Developed a Runbook Action within ScienceLogic, that triggers a Powerflow Application if certain Runbook Automation Policy conditions are met. Upon execution, it sends the following payload: "params": { "configuration": configuration, "event_policy_name": EM7_VALUES['%_event_policy_name'], "event_details": EM7_VALUES, "organization_name": EM7_VALUES['%O'], "system_url": system_url, "queue": queue } These parameters are specified as inputs, and some are derived from the EM7Values. When the Runbook Automation linked to this Action executes against a specific Event Policy raised on a Device, i can see a success message in the "Event Notifications" window, and i can see all inputs and variables are passed through in its entirety. The real issue comes when you open Powerflow. The Application immediately fails, giving no error and no explanation as to why it fails. I've been doing testing with the payloads, ensuring that the configuration being referenced exists, and confirmed all these are in place and are working fine. I then removed the "queue" value from the params body, and only passed the rest of the parameters, this succeeds and the application executes without incident. What's interesting, even if manually executing the application in the UI with a custom parameter set, as soon as you specify the queue, it fails. Now its important to know that we've only recently created the queues on a development system, and this is the first time we're testing with the newly created queues. I was hoping that someone in this community might be able to shed some light as to why this might be happening? Could it be that the queues are unreachable, and therefor when not specifying the custom queue, it defaults to the celery or 'priority.high' queue, which are reachable, and therefor works? If the queues are the problem, what could be done to try and fix the problem? Any and all contributions are welcome. Sincerely AndreCelebrating Our Top Nexus Community Contributors – January Edition
We wanted to take a moment to recognize and say thank you to our incredible Nexus community members who made the biggest impact in January. Your participation, expertise, and willingness to share knowledge help this community grow and continue to provide value to all our customers. 🌟 A Huge Thank You to Our Top Contributors! 🌟 Whether you shared insights, answered questions, or provided helpful feedback, your contributions didn’t go unnoticed. This community thrives because of engaged members like you who bring their expertise and passion to the table. Why Your Contributions Matter Every post, discussion, and shared solution helps someone else find answers, learn something new, or improve their experience. This community wouldn’t be the same without your dedication and involvement! 💬 Here’s who inspired us the most in January: Most Page Views teppotahkapaa closely followed by @LukeLukeAuxilion Most Replies- we have a tie teppotahkapaa & Colin Most Idea Votes Given- we have a tie teppotahkapaa & Saskia Most Idea Votes Received robwight closely followed by deepakchopra99 🚀 Let’s Keep the Momentum Going! 🚀 We encourage everyone to stay active, share insights, and continue making this space a go-to resource. If you’re new here, don’t hesitate to jump in—your voice matters! Once again, thank you for making January such a fantastic month. We can’t wait to see what we accomplish together in the coming months! Best Regards, The Nexus Community TeamScienceLogic Job: Senior Software Test Engineering Lead
What we’re looking for… ScienceLogic is looking for a QA lead who will be responsible for leading all testing efforts to ensure the highest quality and performance standards for the Skylar product. This role requires hands-on technical expertise, strategic planning abilities, software development skills and a strong collaborative approach. Working closely with development teams, product management, and other QA resources, you will develop and execute a robust testing strategy, ensuring that Skylar meets all quality, functionality, and performance requirements. What you’ll be doing… Develop, implement, and manage a comprehensive QA strategy for the Skylar product, ensuring alignment with project timelines and goals. Lead a team of QA engineers and testers, both onshore and offshore, in executing functional, performance, integration, and regression testing. Collaborate with cross-functional teams (developers, product managers, UX designers) to understand requirements, define testing scope, and maintain quality standards. Design and execute test plans and cases, covering all aspects of the product, including functional, usability, performance, and security testing. Identify, document, and track issues through resolution using industry-standard defect tracking tools. Establish test metrics, KPIs, and quality benchmarks, regularly reporting on quality status, trends, and risk to stakeholders. Act as the subject matter expert on QA processes, providing guidance on best practices and industry standards. Drive automation initiatives and strategies, ensuring a balance between automated and manual testing where appropriate. Ensure testing practices align with ScienceLogic's compliance, security, and data protection standards. Visit the Job Posting for more details about the role and to apply
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