ModeratorScienceLogic - ServiceNow Integrations: ITOM Licensing Requirements
ScienceLogic maximizes customers' investments in ServiceNow through its powerful suite of pre-built integrations, referred to as SyncPacks. ScienceLogic offers certified ServiceNow scoped applications for streamlined platform integration, accessible via the ServiceNow Store, ensuring seamless compatibility.
Understanding the licensing requirements for ServiceNow integrations is crucial for informed decision-making. This document seeks to clarify the IT Operations Management (ITOM) licensing requirements for ScienceLogic integrations with ServiceNow. Its purpose is to eliminate any confusion regarding which integrations necessitate ITOM licensing.
Note: ServiceNow’s ITOM licensing is further organized into different tiers. This document is not intended to help identify the suitable tier for your requirements. For any questions related to this, please contact ServiceNow.
|
Scoped Application |
ServiceNow Module |
ITOM License requirement |
|---|---|---|
|
ScienceLogic SL1: Customer Service Management Integration |
Customer Service Management - Cases |
No |
|
ScienceLogic SL1: Incident Automation |
IT Service Management - Incident |
No |
|
ScienceLogic ServiceNow Integration |
IT Service Management - CMDB |
* Situational |
|
ScienceLogic SL1: Service Catalog Automation |
IT Service Management - Service Catalog |
** Situational |
|
Service Graph Connector for ScienceLogic |
IT Operations Management - CMDB |
Yes |
|
ScienceLogic Event Integration |
IT Operations Management - Events |
Yes |
* ScienceLogic is actively adding support for cloud infrastructure mappings within our integrations. To effectively leverage these features in accordance with ServiceNow best practices, you might require ITOM licensing. Customers can contact their ScienceLogic representatives for cloud mapping questions.
** ITOM licenses are necessary only if you are implementing a CMDB using ITOM
FAQs
Here are some frequently asked questions (FAQs) from our customers
Q: Are there other scenarios where one would need IT Operations Management (ITOM) licenses for CMDB?
A: The necessity for ITOM licenses is primarily influenced by the specific goals of your organization. Customers of ScienceLogic are not required to adopt ITOM unless their integration module is inherently ITOM-based. We observe that customers generally opt for ITOM in the following situations:
- To deploy out-of-the-box ServiceNow automation for ensuring data quality and reliability.
- When transitioning to a more advanced, ServiceNow-defined CSDM (Common Service Data Model) framework.
Q: Do Business Services in ScienceLogic need IT Operations Management (ITOM) licenses to be integrated into ServiceNow?
A: No, it does not. ScienceLogic integrations leverage out-of-the-box ServiceNow CMDB tables, eliminating the need for ITOM licenses. You can effectively replicate ScienceLogic Business Service Models in ServiceNow by leveraging our integrations.
Customer Testimonials
Discover what our customers are saying about our integrations.
- “ We like that ScienceLogic has a tight integration with ServiceNow and particularly the fact that we don't need to deploy the additional discovery modules from an integration perspective. ”
- “ We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. ScienceLogic is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems. ”
