ScienceLogic - ServiceNow Integrations: ITOM Licensing Requirements
ScienceLogic maximizes customers' investments in ServiceNow through its powerful suite of pre-built integrations, referred to as SyncPacks. ScienceLogic offers certified ServiceNow scoped applications for streamlined platform integration, accessible via the ServiceNow Store, ensuring seamless compatibility. Understanding the licensing requirements for ServiceNow integrations is crucial for informed decision-making. This document seeks to clarify the IT Operations Management (ITOM) licensing requirements for ScienceLogic integrations with ServiceNow. Its purpose is to eliminate any confusion regarding which integrations necessitate ITOM licensing. Note: ServiceNow’s ITOM licensing is further organized into different tiers. This document is not intended to help identify the suitable tier for your requirements. For any questions related to this, please contact ServiceNow. Scoped Application ServiceNow Module ITOM License requirement ScienceLogic SL1: Customer Service Management Integration Customer Service Management - Cases No ScienceLogic SL1: Incident Automation IT Service Management - Incident No ScienceLogic ServiceNow Integration IT Service Management - CMDB * Situational ScienceLogic SL1: Service Catalog Automation IT Service Management - Service Catalog ** Situational Service Graph Connector for ScienceLogic IT Operations Management - CMDB Yes ScienceLogic Event Integration IT Operations Management - Events Yes * ScienceLogic is actively adding support for cloud infrastructure mappings within our integrations. To effectively leverage these features in accordance with ServiceNow best practices, you might require ITOM licensing. Customers can contact their ScienceLogic representatives for cloud mapping questions. ** ITOM licenses are necessary only if you are implementing a CMDB using ITOM FAQs Here are some frequently asked questions (FAQs) from our customers Q: Are there other scenarios where one would need IT Operations Management (ITOM) licenses for CMDB? A: The necessity for ITOM licenses is primarily influenced by the specific goals of your organization. Customers of ScienceLogic are not required to adopt ITOM unless their integration module is inherently ITOM-based. We observe that customers generally opt for ITOM in the following situations: To deploy out-of-the-box ServiceNow automation for ensuring data quality and reliability. When transitioning to a more advanced, ServiceNow-defined CSDM (Common Service Data Model) framework. Q: Do Business Services in ScienceLogic need IT Operations Management (ITOM) licenses to be integrated into ServiceNow? A: No, it does not. ScienceLogic integrations leverage out-of-the-box ServiceNow CMDB tables, eliminating the need for ITOM licenses. You can effectively replicate ScienceLogic Business Service Models in ServiceNow by leveraging our integrations. Customer Testimonials Discover what our customers are saying about our integrations. “ We like that ScienceLogic has a tight integration with ServiceNow and particularly the fact that we don't need to deploy the additional discovery modules from an integration perspective. ” “ We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. ScienceLogic is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems. ”
Powerflow Application Queue Trigger Failure
Hi All, I've Developed a Runbook Action within ScienceLogic, that triggers a Powerflow Application if certain Runbook Automation Policy conditions are met. Upon execution, it sends the following payload: "params": { "configuration": configuration, "event_policy_name": EM7_VALUES['%_event_policy_name'], "event_details": EM7_VALUES, "organization_name": EM7_VALUES['%O'], "system_url": system_url, "queue": queue } These parameters are specified as inputs, and some are derived from the EM7Values. When the Runbook Automation linked to this Action executes against a specific Event Policy raised on a Device, i can see a success message in the "Event Notifications" window, and i can see all inputs and variables are passed through in its entirety. The real issue comes when you open Powerflow. The Application immediately fails, and an error message stating that theres an "Internal Request Error: pop from empty list". This error doesnt make any logical sense as the parameters i pass through are either JSON or String Payloads, no Arrays. I've been doing testing with the payloads, ensuring that the configuration being referenced exists, and confirmed all these are in place and are working fine. I then removed the "queue" value from the params body, and only passed the rest of the parameters, this succeeds and the application executes without incident. What's interesting, even if manually executing the application in the UI with a custom parameter set, as soon as you specify the queue, it fails. Now its important to know that we've only recently created the queues on a development system, and this is the first time we're testing with the newly created queues. I was hoping that someone in this community might be able to shed some light as to why this might be happening? Could it be that the queues are unreachable, and therefor when not specifying the custom queue, it defaults to the celery queue, which are reachable, and therefor works? If the queues are the problem, what could be done to try and fix the problem? Any and all contributions are welcome. Sincerely AndrePowerflow Application Immediate Failure
Hi All, I've Developed a Runbook Action within ScienceLogic, that triggers a Powerflow Application if certain Runbook Automation Policy conditions are met. Upon execution, it sends the following payload: "params": { "configuration": configuration, "event_policy_name": EM7_VALUES['%_event_policy_name'], "event_details": EM7_VALUES, "organization_name": EM7_VALUES['%O'], "system_url": system_url, "queue": queue } These parameters are specified as inputs, and some are derived from the EM7Values. When the Runbook Automation linked to this Action executes against a specific Event Policy raised on a Device, i can see a success message in the "Event Notifications" window, and i can see all inputs and variables are passed through in its entirety. The real issue comes when you open Powerflow. The Application immediately fails, giving no error and no explanation as to why it fails. I've been doing testing with the payloads, ensuring that the configuration being referenced exists, and confirmed all these are in place and are working fine. I then removed the "queue" value from the params body, and only passed the rest of the parameters, this succeeds and the application executes without incident. What's interesting, even if manually executing the application in the UI with a custom parameter set, as soon as you specify the queue, it fails. Now its important to know that we've only recently created the queues on a development system, and this is the first time we're testing with the newly created queues. I was hoping that someone in this community might be able to shed some light as to why this might be happening? Could it be that the queues are unreachable, and therefor when not specifying the custom queue, it defaults to the celery or 'priority.high' queue, which are reachable, and therefor works? If the queues are the problem, what could be done to try and fix the problem? Any and all contributions are welcome. Sincerely AndrePowerflow Application Immediate Failure
Hi All, I've Developed a Runbook Action within ScienceLogic, that triggers a Powerflow Application if certain Runbook Automation Policy conditions are met. Upon execution, it sends the following payload: "params": { "configuration": configuration, "event_policy_name": EM7_VALUES['%_event_policy_name'], "event_details": EM7_VALUES, "organization_name": EM7_VALUES['%O'], "system_url": system_url, "queue": queue } These parameters are specified as inputs, and some are derived from the EM7Values. When the Runbook Automation linked to this Action executes against a specific Event Policy raised on a Device, i can see a success message in the "Event Notifications" window, and i can see all inputs and variables are passed through in its entirety. The real issue comes when you open Powerflow. The Application immediately fails, giving no error and no explanation as to why it fails. I've been doing testing with the payloads, ensuring that the configuration being referenced exists, and confirmed all these are in place and are working fine. I then removed the "queue" value from the params body, and only passed the rest of the parameters, this succeeds and the application executes without incident. What's interesting, even if manually executing the application in the UI with a custom parameter set, as soon as you specify the queue, it fails. Now its important to know that we've only recently created the queues on a development system, and this is the first time we're testing with the newly created queues. I was hoping that someone in this community might be able to shed some light as to why this might be happening? Could it be that the queues are unreachable, and therefor when not specifying the custom queue, it defaults to the celery or 'priority.high' queue, which are reachable, and therefor works? If the queues are the problem, what could be done to try and fix the problem? Any and all contributions are welcome. Sincerely Andre
PowerFlow output to Syslog repository
We're looking at enabling Syslog output to a central repository from PowerFlow at an application level. We've already got this running fine at an OS level and SL1 at an application level. Has anybody setup logging for PowerFlow? We're specifically interested in any login type data and also code changes. I've been through as much doc as I can find on the topic, such as: https://docs.sciencelogic.com/pdf/sciencelogic_powerflow_2-1-1.pdf https://docs.docker.com/engine/logging/drivers/syslog/ https://support.sciencelogic.com/s/article/10819 It doesn't appear straight forward to link log files in /var/log/iservices to their respective Docker services. I'm just looking for validation as much as anything, that Docker level logging of the contentapi and gui processes would be the way forward to capture all relevant security related information, and that all other processes can be ignored.Who will be our next SL1 Innovators?
Hello Nexus Members, Looking to showcase your creativity, innovation, and inspiration? Look no further. In case you're opted out of email, we just launched our SL Innovators Awards!! Our ScienceLogic Innovators Awards were established to recognize and learn from those nerdy by nature, tech buffs, and visionaries using SL1 in pioneering ways to power a better way to work. Show the Nexus Community something cool and innovative you've been working on to achieve real business outcomes. We want to hear your ideas! Submit your application by September 12.
Device configuration "key/value" pairs synchronization to ITSM
With Powerflow most data are pretty easy to sync from SL1 to ITSM/CMDB, in this case ServiceNow. But now we have requirement that we should sync cloud device tags from SL1 to SN. The data from Azure virtual server, using Azure PP, is shown on SL1 like below, multiple key/value rows per device. So those are not easily stored into Attributes. And if I have understood correctly, quite a lot of tags used in cloud. Any ideas how these could be synced with PF into ServiceNow?
