ServiceNow Service Graph Connector SyncPack v1.1.1 Release

Hello, 

We're pleased to announce the release of ServiceNow Service Graph Connector SyncPack v1.1.1. 

Issues Addressed

The following issues are addressed in this release:

• Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was JellyBean or later.
• Addressed an issue where devices merged in the Service Graph Connector with topology relationships caused an error. As part of the fix for this issue, a new enable_advanced_topology toggle was added to the device and interface syncs. The toggle is disabled by default.

Additional System Requirements:

• "Base Steps" SyncPack version 1.5.5 or later.
• "ServiceNow Base" SyncPack version 3.8.0 or later.
• ServiceNow version Tokyo or later with Web Services enabled.
• ServiceNow CMDBCI Class Models version 1.49.0 or later. You can download the class models from the ServiceNow Store.
• "Service Graph Connector for ScienceLogic" application version 1.0.2. You can download the application from the ServiceNow Store.

NOTE: The Service Graph Connector will not work with Incidents synced to ServiceNow. As a result, the Configuration Item field and the related list on the [Affected CIs] tab will not be populated when using the Service Graph Connector. The Device field on the Event record will also be blank. This issue is addressed in version 4.0.0 of the ServiceNow Incident SyncPack.

You can find this SyncPack via the Product Downloads > PowerPacks & SyncPacks tab on the Support portal.

Thank you,
Release Management