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judeEmc2's avatar
judeEmc2
Icon for Moderator rankModerator
31 days ago

ServiceNow CMDB SyncPack v3.6.3 Release

Hello, 

We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues:

  • Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later.
  • Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable.

You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. 

Please review the release notes for this SyncPack carefully before installing it. 

Thank you, 
Release Management

powerflow
ServiceNow
SERVICENOW CMDB
syncpack

2 Replies

  • Issac's avatar
    Issac
    Icon for Expert rankExpert
    16 days ago

    Hi judeEmc2​ ,

    We are using a mediation layer in-between the ServiceNow and Powe flow ->SL1 How we can patch the updates in our sync packs any best practices to apply those updates to custom sync packs

    • judeEmc2's avatar
      judeEmc2
      Icon for Moderator rankModerator
      15 days ago

      Hi Isaac - 
      Can you tell me a little more about this mediation layer? Any additional information you provide will help me get answers for you. 

      Thanks - Jude