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Cisco Unified Communications Manager 14 EOL and 15 Upgrade tips slides from Cisco Live
Hello all! I'm sure some of you are at Cisco Live NAM right now, but if you aren't, there was a great presentation on CUCM. CentOS is being swapped out, CUCM 15 appears to be switching to Python 3, along with other security changes. They've announced an EOL date for CUCM 14 as well. Take a look at the slide deck as it's very interesting. Their product team also informed me that the API is unchanged from v12.5 through CUCM 15, so our integration should continue to work. Please let us know if you have any issues with the latest version of our PowerPack and CUCM 15.Solved1.4KViews2likes1CommentWeek of September 30, 2024 - Latest KB Articles and Known Issues Part-1 of 2
1 MIN READ A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.PavaniKatkuri6 months agoPlace Latest KB Articles and Known Issues BlogLatest KB Articles and Known Issues BlogModerator864Views1like0CommentsHow to Create a Nexus Community Member Account
The Nexus Community is open for all to join. Here is some guidance and specifics for how to create your ScienceLogic account and how to ask for assistance. From the Home Page select the Register Button (Upper Right-Hand Corner) This takes you to the Sign Up / Login Page Select Sign Up Follow the steps on the Account Registration page: Here are additional Resources for creating and managing your ScienceLogic User Account: How do I create a customer user account with ScienceLogic? If you don't have a ScienceLogic customer user account yet, go to my.sciencelogic.com and click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete your Profile and Account information before proceeding. What should I do if I forget my ScienceLogic Customer password? You may reset your password on my.sciencelogic.com here. What if my email address has changed? We have various systems that need to be updated when your email address changes. If you require assistance changing your email address, please contact us at customer-accounts@sciencelogic.com. Is there a separate login for the ScienceLogic Community Nexus site? The ScienceLogic Support Center (support.sciencelogic.com), ScienceLogic Nexus Community (community.sciencelogic.com), and ScienceLogic Training (sciencelogic-university.litmos.com) all use a common username and password. Once you are logged in to the ScienceLogic Customer Identity site, you can login to the different sites automatically. What are the security and password requirements for my ScienceLogic customer user? Your ScienceLogic customer user account follows industry and security best practices requiring a password reset every 90 days. Your password must adhere to the following rules: You cannot reuse any of your last 3 passwords. Your new password must be at least 8 characters in length. Your password must contain at least an alpha character, a numeric character, and at least one special character. Special caracters include the following: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~. If you have any problems resetting your ScienceLogic customer user account, please email our Customer Ops Team at customer-accounts@sciencelogic.com. Contact our Customer Accounts team if you need further assistance. Via email: customer-accounts@sciencelogic.com500Views1like0CommentsNexus Community – Customer Enablement & Programs Blog Welcome Message
2 MIN READ Welcome to the Nexus Community – Customer Enablement and Programs Blog At ScienceLogic we believe that the success of our customers is critical. We want you to have the resources to learn about, implement and successfully utilize our products. This blog is a great place to learn more about updates to our training portal, enablement resources and customer programs. When we make updates or offer new programs, we want you to know but also share feedback and ideas so we can partner with you to provide the best possible experience. Our Bloggers Will Armstrong- VP Global Enablement Will is the VP of Global Enablement at ScienceLogic and is here to drive enablement on all things ScienceLogic. He and his team are dedicated to helping you engage, grow, mature and passionately share about the goodness that is SL1. Jennifer DaSilva, Sr Technical Designer, Global Enablement Jennifer DaSilva is a Senior Technical Instructional Designer at ScienceLogic, and is the lead designer for ScienceLogic's certification program. She has 10 years of experience as a technical trainer and UX designer for the tech and airline industries. Jennifer Benoit, Sr Manager Instructional Design, Global Enablement Jennifer Benoit is a Senior Manager on ScienceLogic's Global Enablement team. She has extensive experience as an instructional designer, educator, and leader for corporate technical training and learning strategy. Dave Westin- Technical Enablement Lead David is a Global Enablement Tech Lead and an 8-year veteran of ScienceLogic and many more years of industry experience. His expertise revolves around AIOps, focusing on operational maturity and how Run Book Automations can help reduce MTTR and increase Mean Time Between Service Interruption. Kyra Ecker- Director of Customer Advocacy Kyra leads Customer Advocacy at ScienceLogic and is responsible for customer marketing advocacy and engagement. Kyra brings over 20 years marketing experience from previous enterprise software companies like PeopleSoft, Oracle, Taleo, and Rimini Street. Her charter includes creating a consistent experience throughout the customer’s journey with ScienceLogic and encouraging voice of customer presence in all things ScienceLogic. Subscribe to receive an alert when new posts go live so you can be the first one to know about updates to our training resources, enablement tools and experts' programs.SaraLeslieAdmin10 months agoPlace Customer Enablement & Programs BlogCustomer Enablement & Programs BlogCommunity Manager461Views1like0CommentsElevated Privileges for Python3 Libraries
We are stuck trying to recreate some of the metrics we collect in our current Python2 snippets using pipes. The specific example is 'ping', which required subprocesses, no longer allowed. We don't believe latency_ping,avail_ping from silo_tools will let us collect packet_count, packet_loss, avg_latencies, latencies that a library like ping3 allows. (used to calculate jitter and else) Some of the libraries seem to require raw sockets and/or elevated privileges. So our question is two fold. 1 - Can we import custom libraries such as Ping3? 2 - How do we use elevated privileges on the collectors, as some libraries require elevated priveleges? Thanks in advance, DanSolved375Views4likes12CommentsHow Do I Set The Parent Device Of A Device?
Hello, I hope someone can assist with the following. I am using Device Component Mapping to create a hierarchical/tree structure of devices, but SL seems to assign the Parent Device attribute randomly for each device created, and I need to be able to set the Parent Device correctly, so that the hierarchical structure is correct. I have data that contain a set of locations that correspond to the tree structure. The structure has this concept: One Country -> Many Cities -> Many Buildings -> Many Rooms. Each data record has an id, a name, a parent id and a type. The data is split into cities, buildings and rooms. For example, a city record might be as follows: id: CITYPARIS, name: Paris, parent id: CTRYFRANCE, type: city. A building record might be as follows: id: BLDGMONTPARNASSE, name: Tour Montparnasse, parent id: CITYPARIS, type: building. And to complete the picture, a room record might be as follows: id: ROOMMEETING1, name: Meeting Room 1, parent id: BLDGMONTPARNASSE, type: room. When I create one of the 'tree' levels of devices (it could be city, or building, or room), in my Dynamic Application, the code snippet extracts cached data where the type is 'city', then passes the extracted data to the result handler, which populates the four collection fields: id, name, parent_id, type. The id field is set to be the Unique Identifier, the name field is set to be the Device Name, and the type field is set to be Class Identifier 1 (I've created device classes for each tree level, allows me to have funky icons to distinguish the devices visually). The DA then creates devices for each record found, and I see them appearing on the Device Manager screen. However, when I examine each device, the Parent Device that is set seems to be random. For example, three city devices created (Paris, Nantes, Poitiers) all were assigned a Parent Device of 'Paris', the name of one of the devices created, instead of using their own parent_id values. Is there a way to tell SL what the Parent Device for each device record should be, perhaps in the snippet or somewhere else? Can I use one of the field values extracted from the cached data (ideally, my parent_id) as the value for the Parent Device field? This is my first post here, so apologies if this is in the wrong place!Solved311Views1like14CommentsDevice configuration "key/value" pairs synchronization to ITSM
With Powerflow most data are pretty easy to sync from SL1 to ITSM/CMDB, in this case ServiceNow. But now we have requirement that we should sync cloud device tags from SL1 to SN. The data from Azure virtual server, using Azure PP, is shown on SL1 like below, multiple key/value rows per device. So those are not easily stored into Attributes. And if I have understood correctly, quite a lot of tags used in cloud. Any ideas how these could be synced with PF into ServiceNow?Solved269Views1like8CommentsHarden the SL1 Platform with Oracle Linux 8 (OL8)
1 MIN READ In the upcoming ScienceLogic PowerHour we are covering the ‘Harden the Foundation’ of SL1 topic and why you should upgrade from existing Oracle Linux 7 (OL7) to the new Oracle Linux 8 ((OL8) platform. The virtual appliance format that SL1 utilizes allows us to harden the core with OL8 to improve platform security, scalability, and application performance. This session will share the value of that migration with your teams along with details that can be utilized in your internal conversations about the upgrade process. One of the most important aspects of the upgrade is Enhanced Security with OL8; which will enable SL1 users to support advanced security features. For instance: dedicated OL8 STIG builds with FIPS 140-2, TLS 1.3. Additionally, Package Application Streams DNF YUM Package Manager and Faster SL1 System Updates. Another major reason to join the PowerHour is the SL1 application improvements. With Increased Processing Speed of the Database, I/O Performance (Open 7K Business Svcs in 10sec) and, Large SQL queries which will enable the platform to have a roughly 30% faster query response. Join us for the May 22nd PowerHour and learn about all the options and value in the newest upgrades from ScienceLogic. To learn more about the conversion process please visit the Conversion Resource Center.236Views5likes2CommentsExtend Internal Interface collection
Hi All, As a default Sl1 is polling the interfaces with limited metrics , if i need to add few metrics additional is is possible to extend the internal collection? Basically i don't want to create a new DA and poll the interfaces for the limited metrics , with the same poll cycle i need to capture the additional details.Solved227Views2likes6CommentsHow to Fix powershell communication error?
How to Fix powershell communication error Forward and reverse name resolution is not properly configured for server? We have multiple windows server in which we are facing this issue and server have multiple DNS entries and we can delete them. also i tried to add IP and host in sciencelogic data collector also added in dnsmsaq-resolve.conf to resolve this issue but still we are facing this error Forward and reverse name resolution is not properly configured for server, how to fix this issue without deleting DNS entries.218Views0likes4CommentsIs anyone else running SL1 v12.1.2?
We were supposed to be upgraded to v12.2 but problems with Aurora (the AWS database offering) we have ben placed onto v12.1.2. We were handed the system on September the 9th, and the release notes are dated the 10th. It has zero backward compatibility with collectors (all must be on 12.1.2) and we've been plagued with critical system alerts before we even attached a collector. I kind of get the feeling that we're alpha testing this release.... ☹️ Can anyone else, give me some comfort and confirm that we are not the Guinea Pigs for this release?200Views1like6Comments
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