Nexus Community Member Roles and Ranks
Nexus- our ScienceLogic Community is comprised of many different types of members. We have different ways to identify and reward different participants based on who they are and their activities. Role- who the member is (Employee, Partner, Customer, Prospect) Rank- levels of members based on accumulated points and recognition, members move up as they participate more Role We have image/icons for employee members of the community so that you may more easily identify them: Ranks Nexus community members go up in ranks based on participation. Here are some of the participation activities we measure. Note that all require login to be tracked. Message and Content Views Posting a question, idea or other piece of content Commenting on a question, idea, blog or other piece of content ‘Liking’ content Here is our ranking system with the newest members starting at the bottom. Thanks for looking and as always- feel free to share your questions.Need Help creating a ScienceLogic User Account or Logging In?
If you are having difficulty with creating your ScienceLogic account, have lost your password or just need a little help accessing one of our portals here are some tips from our Support Login Assistance Page. How do I create a customer user account with ScienceLogic? If you don't have a ScienceLogic customer user account yet, go tomy.sciencelogic.comand click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete yourProfile and Account information before proceeding. What should I do if I forget my ScienceLogic Customer password? You may reset your password onmy.sciencelogic.comhere. What is my username and what should I do if I forget my username? Your ScienceLogic customer username is likely your corporate email address. If you need direct assistance recovering your username, please contact us atcustomer-accounts@sciencelogic.com. What if my email address has changed? We have various systems that need to be updated when your email address changes. If you require assistance changing your email address, please contact us atcustomer-accounts@sciencelogic.com. Is there a separate login for the ScienceLogic Community Nexus site? The ScienceLogic Support Center (support.sciencelogic.com), ScienceLogic Nexus Community (community.sciencelogic.com), and ScienceLogic Training (sciencelogic-university.litmos.com) all use a common username and password. Once you are logged in to the ScienceLogic Customer Identity site, you can login to the different sites automatically. What are the security and password requirements for my ScienceLogic customer user? Your ScienceLogic customer user account follows industry and security best practices requiring a password reset every 90 days. Your password must adhere to the following rules: You cannot reuse any of your last 3 passwords. Your new password must be at least 8 characters in length. Your password must contain at least an alpha character, a numeric character, and at least one special character. Special characters include the following: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~. If you have any problems resetting your ScienceLogic customer user account, please email our Customer Ops Team atcustomer-accounts@sciencelogic.com. My ScienceLogic customer user shows I am locked out. What can I do? The customer identity management system will automatically lock out a ScienceLogic customeruser account after three failed login attempts. This login lockout will last up to 30 minutes. If your account is still showing as locked out after 30 minutes, please email our Customer Ops Team atcustomer-accounts@sciencelogic.com. How do I update my personal information? We use your personal information to provide you with the best possible experience with our Support Team. To best help our Support team contact you or work with you where you are located, please make sure your contact information is correct. You can view and edit your personal contact details directly on yourMy Profile page. I can't login to the ScienceLogic University training site and receive an error page. What should I do? To process your access to theScienceLogic Universitytraining site, we require at least 24 hours to update your customer profile.You may receive an error page with "Insufficient Privileges" error message and will not be allowed access to the site until your customer profile has been reviewed and approved by our team. To report an issue with access to theScienceLogic Universitysite, please email our Training team attraining@sciencelogic.com. I can't login to Support Center and need to create an urgent case. What should I do? Please follow the steps below to create a new case and report your login issue: To report an issue with access to theCustomer IdentityorSupport Center, please email our Customer Ops Team atcustomer-accounts@sciencelogic.com. To report an issue with access to theCommunity, please email our Community Team atcommunity@sciencelogic.com. To report an issue with access to theScienceLogic University, please email our Training team attraining@sciencelogic.com. I have signed up for a customer user but I am not able to submit cases or request licenses on the Support Center, what should I do? After signing up for a new customer user, to be able to submit cases, request licenses, download software and access customer specific content, you must confirm your eligibility as a customer of ScienceLogic. Please follow these steps to complete this process: Email our Customer Ops Team atcustomer-accounts@sciencelogic.comand provide the following information: First Name Last Name Customer Account Name Platform Names (formally Stacks) you require access to if these are known to you Our team will process the request, approve or contact you for additional information. Once you are set, visit the "My Support and Customer Success" page for an all-in-one place access. Thank you for your time, SaraNexus Community Tip: Follow Tags
Following Tags in the Nexus Community is a great way to track topics and content which are the most important to you. Be sure to also read about the importance of tagging. There are several ways to Follow and Monitor Tags. Login to the Nexus Community Follow Tags There are two popular ways to locate ‘Tags’ Content Tag Cloud Here is how you can accomplish this using either technique. 1. Content If a piece of content has ‘Tags’ they will display on the lower left corner below the piece of content. Click on the desired tag to see all content which has uses this tag across the community. 2. Tag Cloud Tag Clouds can be found on the right-hand side of many of the category pages. Once you land on the content summary page for that tag you can see all associated content. Select the ‘Bell’ or Notification icon on the upper right-hand corner of the page. Select Follow for a) this board or b) across the community When you have successfully followed the Tag a confirmation alert will display on the upper right-hand side of your screen. Monitor Tags Select your User Profile Dropdown Under the ‘Manage Content’ category you can click on ‘Tags’ The landing page will display all of the tags you follow You can choose from different sort options, or replace/remove. Have a Tag related question or comment? Please share it here for the other community members.Nexus Community Weekly Highlights #6
Hello Nexus Community Members, I'm a bit behind on the weekly highlights. There has been so much going on. This week I wanted to invite you to follow important content. Nexus Community Tip: Subscribe To User Groups for Product Updates Nexus Community Tip: Subscribe to Blogs We also want to continue to welcome community members: Yasin06 Ryker SanderJongkind KHC AlanH Piede Marcel RW Noushad Tibor Thank you for joining the community, we look forward to working with you. Feel free to share your ideas and feedback so we can get you the most helpful resources and information. Cheers, Sara- Community ManagerNexus Community Tip: Subscribe To Blogs
Hello Nexus Community Members, Be sure to Subscribe To - Follow our blogs to be alerted when new posts go live. Login To the Nexus Community Go to the Blogs Index Page or an Individual Blog and Select the Bell Icon on the right side of the page. Thank you, SaraNexus Community Tip: Subscribe to User Groups for Product Updates
We have several user groups dedicated to Product related updates which make it easy for Nexus community members and customers to receive an alert when content is posted. Group: Product Release Notifications | Nexus ScienceLogic Community Group: Latest KB Articles and Known Issues | Nexus ScienceLogic Community Go to the User Groups Category Page oran individual User Group Page and click on the ‘Bell’ Icon to ‘Follow’ and subscribe to content in that category.Who will become our next SL1 Innovators?
Hello Nexus Members, Looking to showcase your creativity, innovation, and inspiration? Look no further. Our ScienceLogic Innovators Awards were established to recognize and learn from those nerdy by nature, tech buffs, and visionaries using SL1 in pioneering ways to power a better way to work. Show the Nexus Community something cool and innovative you've been working on to achieve real business outcomes. We want to hear your ideas! Submit your applicationby September 12.IT in Motion Podcast - We're Looking for You!
Calling on our Nexus Community: COME PARTICIPATE IN OUR 'IT IN MOTION' PODCAST What is it? IT in Motion is ScienceLogic’s dedicated podcast channel showcasing a myriad of guest speakers and featured topics. Hosted by Josh Abraham and Patrick Hubbard, IT in Motion identifies trends, tips, experts, and practitioners in IT that solve for an ever changing transformation in technology. Who is featured? Customers, partners, employees, and industry experts Who is the audience? Technology gurus, IT leaders & practitioners, and ScienceLogic champions How long are the episodes? Typically, episodes featuring one guest are approximately 20-30 minutes long. How long after shooting does it air? It varies dependent on editorial calendar availability and timing. What does the commitment look like? All in, it’s about a 2 hr time commitment. 30-min prep call to discuss topics, types of questions, shoot expectations, episode timing 1 hour video shoot via a (Zoom-like) platform called Riverside. Review of edited content and promo copy Media release form and appropriate approvals Publish podcast How and where are these promoted? We will promote across our main channels: Podcast channel, Social (LinkedIn, Insta, Twitter, Facebook), In the Know quarterly customer newsletter, our Nexus Community, and more! How will this benefit me? With featured spots dedicated to customers and partners, we’re providing a platform to share your personal and professional expertise on a specific subject matter, interesting tidbits about technology professionals, and a way to fuel your social media platforms and further showcase your success as a thought leader in the industry. Other customers who have participated in IT in Motion: TDC Erhverv: https://sciencelogic.com/product/resources/leading-with-change-dj GDIT, Gary Slebrch: https://sciencelogic.com/product/resources/the-power-of-listening-to-your-customers Hughes Network Systems, Dan Buckley: https://sciencelogic.com/product/resources/using-ai-ml-to-identify-incident-causation Norlys, Hans Meldgaard: https://sciencelogic.com/product/resources/be-mine-for-the-love-of-automation AppCentrix, Clinton White: https://sciencelogic.com/product/resources/aiops-in-action-appcentrix Softcat, Eugenia Avieritei & Debbie Johnson: https://sciencelogic.com/product/resources/women-in-technology-eugenia-avieritei-and-debbie-johnson PQR, Marijke Kasius: https://sciencelogic.com/product/resources/women-in-technology-pqr Triangle Computer Services, Michelle Harris & Miriam Byrne: https://sciencelogic.com/product/resources/women-in-technology-triangle-computer-services Where do I sign up? Reply your name in this post if you're interested or direct message kyra.ecker@sciencelogic.com to get started.How to Register for the Nexus Community
Thanks for visiting the Nexus Community the public collaboration environment for our customers, partners and employees. In this area we offer our discussion forums, resource library, technical blogs, ideas hub and user groups. In order to participate you need to register for a ScienceLogic user account. It’s free but there are a couple of steps for registration and activation. Go to the Nexus Community Home Page SelectRegisterin the right-hand upper corner SelectSign Up Follow the new Account Registration Prompts There are several screens Tips Be sure to select a secure and complex password The ScienceLogic Account Team will need to review and approve your details prior to granting you access You do not need to be a customer to have an account
