Nexus Community- Recognizing our Top Contributors
Hello Nexus Community Members, Since our launch in April of last year customers and employees have jumped in to contribute to the community through posting content, helping other members and showing benefits, use cases and opportunities for the ScienceLogic product offerings. Several customer members have gone above and beyond with posting content, responding to others, sharing ideas and showcasing best practices. We wanted to take a minute to recognize these top contributors because their participation helps make Nexus a valuable resource and great community for everyone. Teppotahkapaa BIO Have worked with ScienceLogic products since 2017, starting from version 8.10. Our current setup contains multiple SL1 stacks connecting through PowerFlow with ServiceNow. The integration between SL1 and Snow is very important in our environment. “if it is not in ServiceNow, then monitoring is not working”. My current role is Architect for Monitoring, Discovery and Integration. Before EM7/SL1 journey I have worked with at least these monitoring products: HP OpenView, IBM NetView, Zabbix, Nagios, Argent, BMC Patrol, CA UIM, IBM Tivoli, etc. Selling, consulting, teaching and maintaining those products in either our own or in customer premises. Participation in the Nexus Community I want to participate in community to help others use their products better and to push ScienceLogic to go into direction that customers are needing, not just where marketing wants them to go. And community always works in two directions, more you give to community, more you get from it. We have got lots of good ideas and got also some real solutions for our issues from Nexus community. Yomi25 BIO I have over 10 years of experience in the IT industry, with extensive expertise in network automation and IT operations management. I have worked with ScienceLogic, a leading platform known for its comprehensive monitoring, automation, and analytics solutions. ScienceLogic integrates seamlessly with various IT environments, providing real-time insights and actionable intelligence to optimize performance and resolve issues swiftly. In addition to ScienceLogic, I have professional experience in network automation using RestorePoint. RestorePoint is a powerful tool for network configuration and change management, which helps automate backup and restore processes, ensuring network reliability and compliance. I have also developed and implemented automation scripts to streamline network operations, reduce manual intervention, and enhance overall efficiency. Participation in the Nexus Community I participate in the Nexus Community because it offers a vibrant space for professionals to share knowledge, collaborate on solutions, and stay updated with the latest industry trends. The community has provided immense value by connecting me with experts, offering insights into best practices, and fostering a collaborative environment where innovative ideas thrive. It’s also a fantastic platform for creating and sharing new ideas, which helps drive innovation and continuous improvement in the field. Additionally, I love to encourage and help others in the network automation area, sharing my knowledge and experience to support their growth and success. JamesCC BIO I am the “Service Owner” for ScienceLogic at Computacenter which means that I manage the support team for ScienceLogic which is used worldwide – from US to Europe to India. I have worked in system tooling for 25 years and have been impressed by the way that we can consolidate multiple different tools onto one platform. Participation in the Nexus Community The Nexus Community is great for providing “Real World” updates. We know how other people are actually using the product and have a place to go to find solutions to any issues we find. The community setup of Nexus means that we’re able to drive a dialogue with other SL users and not just be a passive recipient of information. Stay tuned for regular updates on Nexus Top Contributors. Feel free to @mention and call out other community members that you think are especially helpful. Best, Sara Leslie & Nexus Community TeamNexus Community Tip: How to mark your question as ‘Solved’
Hello Nexus Community Members, An important part of online communities is making sure that members’ questions are promptly answered & marked as solved. This helps in a variety of ways Members who are following your thread are alerted that you have resolved your question. This is helpful if they have the same question because they can review the response and apply as needed to their own implementation. Experts who are looking to help solve problems have visual indicator that this no longer needs their assistance. Whomever has responded with the correct answer gets credit for their time and efforts to help solve your problem. SLA’s in the community are met which is very important to our staff. Who can mark a question as solved? The OP (Original Poster) Moderators Community Manager Ideally the OP marks the thread as solved because ultimately, they know if the response is the correct or if more assistance is needed. Whomever marks the post as solved gets credit for that action and they move up in our Nexus Community Roles and Ranking system. We want our community members to have as much positive recognition as possible. Here is how you mark your Question/Thread as Resolved Login Go to your Question/Thread- there are two primary ways to do this- if you have Bookmarked it or via your Profile ‘Contributions’ feed. Once you are on the Question/Thread page review the responses If a response is correct, please click on the ‘Mark as Solution’ link on the left lower side of that response. If none of the responses resolve your question it is helpful if you post an update that you still need more assistance and include any pertinent details. You can also @mention people who responded or other community members to prompt them to visit your thread and assist. Thanks for your participation, Nexus Community TeamCelebrating Our Top Nexus Community Contributors – January Edition
We wanted to take a moment to recognize and say thank you to our incredible Nexus community members who made the biggest impact in January. Your participation, expertise, and willingness to share knowledge help this community grow and continue to provide value to all our customers. 🌟 A Huge Thank You to Our Top Contributors! 🌟 Whether you shared insights, answered questions, or provided helpful feedback, your contributions didn’t go unnoticed. This community thrives because of engaged members like you who bring their expertise and passion to the table. Why Your Contributions Matter Every post, discussion, and shared solution helps someone else find answers, learn something new, or improve their experience. This community wouldn’t be the same without your dedication and involvement! 💬 Here’s who inspired us the most in January: Most Page Views teppotahkapaa closely followed by @LukeLukeAuxilion Most Replies- we have a tie teppotahkapaa & Colin Most Idea Votes Given- we have a tie teppotahkapaa & Saskia Most Idea Votes Received robwight closely followed by deepakchopra99 🚀 Let’s Keep the Momentum Going! 🚀 We encourage everyone to stay active, share insights, and continue making this space a go-to resource. If you’re new here, don’t hesitate to jump in—your voice matters! Once again, thank you for making January such a fantastic month. We can’t wait to see what we accomplish together in the coming months! Best Regards, The Nexus Community TeamNexus Community- Recognizing Members with additional Certifications
Hello Nexus Community Members, ScienceLogic offers training modules and certification programs in our learning portal. This training is a valuable way to learn more about our products and optimize your installation. We wanted to take a minute to call out two important Certifications that we offer: We have quite a few Nexus Community Members who have completed these courses. You can easily identify them in the community by a special badge next to their name. SL: Professional Certified SL Expert Certified This is helpful because when you engage with these members on different community-related topics you know that they have extensive product experience. Please visit our Training Site if you're interested in learning more about these certifications and other learning resources. Cheers, Nexus Community and SL Training TeamsNexus Community Member Roles and Ranks
Nexus- our ScienceLogic Community is comprised of many different types of members. We have different ways to identify and reward different participants based on who they are and their activities. Role- who the member is (Employee, Partner, Customer, Prospect) Rank- levels of members based on accumulated points and recognition, members move up as they participate more Role We have image/icons for employee members of the community so that you may more easily identify them: Ranks Nexus community members go up in ranks based on participation. Here are some of the participation activities we measure. Note that all require login to be tracked. Message and Content Views Posting a question, idea or other piece of content Commenting on a question, idea, blog or other piece of content ‘Liking’ content Here is our ranking system with the newest members starting at the bottom. Thanks for looking and as always- feel free to share your questions.Need Help creating a ScienceLogic User Account or Logging In?
If you are having difficulty with creating your ScienceLogic account, have lost your password or just need a little help accessing one of our portals here are some tips from our Support Login Assistance Page. How do I create a customer user account with ScienceLogic? If you don't have a ScienceLogic customer user account yet, go to my.sciencelogic.com and click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete your Profile and Account information before proceeding. What should I do if I forget my ScienceLogic Customer password? You may reset your password on my.sciencelogic.com here. What is my username and what should I do if I forget my username? Your ScienceLogic customer username is likely your corporate email address. If you need direct assistance recovering your username, please contact us at customer-accounts@sciencelogic.com. What if my email address has changed? We have various systems that need to be updated when your email address changes. If you require assistance changing your email address, please contact us at customer-accounts@sciencelogic.com. Is there a separate login for the ScienceLogic Community Nexus site? The ScienceLogic Support Center (support.sciencelogic.com), ScienceLogic Nexus Community (community.sciencelogic.com), and ScienceLogic Training (sciencelogic-university.litmos.com) all use a common username and password. Once you are logged in to the ScienceLogic Customer Identity site, you can login to the different sites automatically. What are the security and password requirements for my ScienceLogic customer user? Your ScienceLogic customer user account follows industry and security best practices requiring a password reset every 90 days. Your password must adhere to the following rules: You cannot reuse any of your last 3 passwords. Your new password must be at least 8 characters in length. Your password must contain at least an alpha character, a numeric character, and at least one special character. Special characters include the following: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~. If you have any problems resetting your ScienceLogic customer user account, please email our Customer Ops Team at customer-accounts@sciencelogic.com. My ScienceLogic customer user shows I am locked out. What can I do? The customer identity management system will automatically lock out a ScienceLogic customeruser account after three failed login attempts. This login lockout will last up to 30 minutes. If your account is still showing as locked out after 30 minutes, please email our Customer Ops Team at customer-accounts@sciencelogic.com. How do I update my personal information? We use your personal information to provide you with the best possible experience with our Support Team. To best help our Support team contact you or work with you where you are located, please make sure your contact information is correct. You can view and edit your personal contact details directly on your My Profile page. I can't login to the ScienceLogic University training site and receive an error page. What should I do? To process your access to the ScienceLogic University training site, we require at least 24 hours to update your customer profile. You may receive an error page with "Insufficient Privileges" error message and will not be allowed access to the site until your customer profile has been reviewed and approved by our team. To report an issue with access to the ScienceLogic University site, please email our Training team at training@sciencelogic.com. I can't login to Support Center and need to create an urgent case. What should I do? Please follow the steps below to create a new case and report your login issue: To report an issue with access to the Customer Identity or Support Center, please email our Customer Ops Team at customer-accounts@sciencelogic.com. To report an issue with access to the Community, please email our Community Team at community@sciencelogic.com. To report an issue with access to the ScienceLogic University, please email our Training team at training@sciencelogic.com. I have signed up for a customer user but I am not able to submit cases or request licenses on the Support Center, what should I do? After signing up for a new customer user, to be able to submit cases, request licenses, download software and access customer specific content, you must confirm your eligibility as a customer of ScienceLogic. Please follow these steps to complete this process: Email our Customer Ops Team at customer-accounts@sciencelogic.com and provide the following information: First Name Last Name Customer Account Name Platform Names (formally Stacks) you require access to if these are known to you Our team will process the request, approve or contact you for additional information. Once you are set, visit the "My Support and Customer Success" page for an all-in-one place access. Thank you for your time, SaraNexus Community Tip: Follow Tags
Following Tags in the Nexus Community is a great way to track topics and content which are the most important to you. Be sure to also read about the importance of tagging. There are several ways to Follow and Monitor Tags. Login to the Nexus Community Follow Tags There are two popular ways to locate ‘Tags’ Content Tag Cloud Here is how you can accomplish this using either technique. 1. Content If a piece of content has ‘Tags’ they will display on the lower left corner below the piece of content. Click on the desired tag to see all content which has uses this tag across the community. 2. Tag Cloud Tag Clouds can be found on the right-hand side of many of the category pages. Once you land on the content summary page for that tag you can see all associated content. Select the ‘Bell’ or Notification icon on the upper right-hand corner of the page. Select Follow for a) this board or b) across the community When you have successfully followed the Tag a confirmation alert will display on the upper right-hand side of your screen. Monitor Tags Select your User Profile Dropdown Under the ‘Manage Content’ category you can click on ‘Tags’ The landing page will display all of the tags you follow You can choose from different sort options, or replace/remove. Have a Tag related question or comment? Please share it here for the other community members.Nexus Community Weekly Highlights #6
Hello Nexus Community Members, I'm a bit behind on the weekly highlights. There has been so much going on. This week I wanted to invite you to follow important content. Nexus Community Tip: Subscribe To User Groups for Product Updates Nexus Community Tip: Subscribe to Blogs We also want to continue to welcome community members: Yasin06 Ryker SanderJongkind KHC AlanH Piede Marcel RW Noushad Tibor Thank you for joining the community, we look forward to working with you. Feel free to share your ideas and feedback so we can get you the most helpful resources and information. Cheers, Sara- Community Manager
