Celebrating Our Customers
To our Nexus Community, For nearly two decades, the heartwarming tradition of customer recognition and gratitude has created a culture of customer obsession at ScienceLogic. We feel a sense of pride in recognizing you, our customer community, who continue to be amazing innovators, collaborators, and champions of our partnership. The trust you have put in us is the cornerstone of our growth, and we're profoundly grateful for the opportunity to serve. The insights and feedback you’ve provided, including here in Nexus, are playing a crucial role in guiding our strategic roadmap, improved customer experience, and we truly value the opportunity to work together and are excited about the possibilities ahead. Happy Customer Appreciation Day from ScienceLogic from ScienceLogic on Vimeo. Thank you for your continued trust and support. With gratitude and excitement on this Customer Appreciation Day!Nexus- ScienceLogic Community Member Guidelines
Intro The Nexus- ScienceLogic Community is an online portal experience where you can collaborate with other customers, partners, experts and employees regarding ScienceLogic products and industry best practices. It’s a great opportunity to get to know others and share ideas to be more successful with our products. We are an inclusive and supportive community and welcome all to become members and participate. Here are some best practices to help guide you. Be professional and respectful of others. We ask members to always be courteous and polite to each other. Share your knowledge with others. You may be an expert or brand new to ScienceLogic products. All community members can learn from each other. Mark correct answers, give credit and thank members who helped you. Be responsive and positive when other members ask a question. Member Participation Register and sign in to the community to fully participate. By actively participating in discussion topics, user groups and contributing other content to the Community, you impact the direction and quality of the experience for all members. Fill in the details available in your user profile, such as your avatar photo, screen name, and title. Although we understand that not all our members would like to provide their full names or share their photos, we do encourage you to represent yourself authentically. Use the right support channel for your issue. If you are an existing customer and need to open an urgent case or would like to receive an official response from ScienceLogic, please open a case by navigating to the Support Website. The Nexus ScienceLogic Community topics and user groups are not an official support channel. This is a place to search for and get help from other community members. Members who help others in the forums do so on their own time and to the best of their knowledge. Unacceptable Behavior All members should always adhere to the following rules and the Terms of Use (“Terms”). Failure to comply with these rules and the Terms may lead to content removal and, in some cases, user deletion. Spam – Our team may remove irrelevant or inappropriate messages posted in one or multiple topics. Following the deletion of spammed content and/or users, no further action will be sent. Copyright Infringement – Do no copy and paste content without getting permission and giving proper attribution when required. Discriminatory Language - Posts including offensive content, harassment, or defamation will not be tolerated and will be removed. Marketing or Advertising Solicitations - Marketing your company or products is prohibited. Personal and Customer Privacy - Do not publish personally identifying, private, or confidential information (for example, email address, phone number, company confidential data, case ID’s, or any other sensitive information). Our moderators will edit this information if they see it, but we are not responsible for ensuring that all such information is removed. Impersonation - pretending to be another person for entertainment or fraud prohibited. Spam Spam is any content that is not pertinent or helpful to the community or its members. It comes in many forms including posting content that has information or links to external sites that are not topically appropriate and/or messages that are unwanted or off topic. It’s also distracting for our members. Flagging Spam Community moderators and members can mark content as spam or abusive. Our spam quarantine is reviewed multiple times a day during the work week. If you believe you have identified spam in the community, please alert your Community Management team by clicking the “report” button located on the three-dot option menu. The “Report Content” window allows you to give additional information to our moderation team regarding the content in question. Moderation We have a three-step moderation policy. 1 st report: Member receives a warning. 2 nd report: Member receives a warning and a notice that the account could be suspended if behavior continues. 3 rd report: Member receives a warning and the account is temporarily suspended. ScienceLogic Terms of Use and Privacy Policy Your use of and access to the Community is governed by the Terms of Use and Privacy Policy. If there is a discrepancy between what is stated in these Community Guidelines and the Terms of Use, the Terms of Use take precedence. You may review the Terms of Use and Privacy Policy by clicking below: ScienceLogic Legal Policy If you have questions about any of the guidelines, or want to report violations, email our Community Team at: Community@ScienceLogic.com.IT in Motion Podcast - We're Looking for You!
Calling on our Nexus Community: COME PARTICIPATE IN OUR 'IT IN MOTION' PODCAST What is it? IT in Motion is ScienceLogic’s dedicated podcast channel showcasing a myriad of guest speakers and featured topics. Hosted by Josh Abraham and Patrick Hubbard, IT in Motion identifies trends, tips, experts, and practitioners in IT that solve for an ever changing transformation in technology. Who is featured? Customers, partners, employees, and industry experts Who is the audience? Technology gurus, IT leaders & practitioners, and ScienceLogic champions How long are the episodes? Typically, episodes featuring one guest are approximately 20-30 minutes long. How long after shooting does it air? It varies dependent on editorial calendar availability and timing. What does the commitment look like? All in, it’s about a 2 hr time commitment. 30-min prep call to discuss topics, types of questions, shoot expectations, episode timing 1 hour video shoot via a (Zoom-like) platform called Riverside. Review of edited content and promo copy Media release form and appropriate approvals Publish podcast How and where are these promoted? We will promote across our main channels: Podcast channel, Social (LinkedIn, Insta, Twitter, Facebook), In the Know quarterly customer newsletter, our Nexus Community, and more! How will this benefit me? With featured spots dedicated to customers and partners, we’re providing a platform to share your personal and professional expertise on a specific subject matter, interesting tidbits about technology professionals, and a way to fuel your social media platforms and further showcase your success as a thought leader in the industry. Other customers who have participated in IT in Motion: TDC Erhverv: https://sciencelogic.com/product/resources/leading-with-change-dj GDIT, Gary Slebrch: https://sciencelogic.com/product/resources/the-power-of-listening-to-your-customers Hughes Network Systems, Dan Buckley: https://sciencelogic.com/product/resources/using-ai-ml-to-identify-incident-causation Norlys, Hans Meldgaard: https://sciencelogic.com/product/resources/be-mine-for-the-love-of-automation AppCentrix, Clinton White: https://sciencelogic.com/product/resources/aiops-in-action-appcentrix Softcat, Eugenia Avieritei & Debbie Johnson: https://sciencelogic.com/product/resources/women-in-technology-eugenia-avieritei-and-debbie-johnson PQR, Marijke Kasius: https://sciencelogic.com/product/resources/women-in-technology-pqr Triangle Computer Services, Michelle Harris & Miriam Byrne: https://sciencelogic.com/product/resources/women-in-technology-triangle-computer-services Where do I sign up? Reply your name in this post if you're interested or direct message kyra.ecker@sciencelogic.com to get started.Nexus Community Tip: Community Do’s and Dont’s
Guidance on behaviors that help benefit members and the community. Our goal is to help you get answers, learn and collaborate with others. We find that this outline offers assistance to new membes. Do’s Be professional and respectful; it helps build trust. Answer questions to the best of your ability. Ask for more information if needed to give an honest answer. Share your knowledge but be succinct and to the point. Welcome new members! You can tell who they are by their community rank. Be kind, inclusive and patient. Please remember that members have differing levels of experience and may not be native English language speakers. Practice humility: arrogance slows progress. Always try your best to stay on topic. Have fun and be authentic! Create your own brand. Report spam or inappropriate content. Always abide by the Community Guidelines. Participate in healthy brainstorming conversations, just be respectful even when you disagree. If in doubt- contact the community manager sara.leslie@sciencelogic.com Don’ts Be disrespectful or rude to any member at any time. Post or attach any information that shares private information, about yourself, others, or a company. Post content that infringes on intellectual property, privacy or other rights of yours, your employers or third parties. Post negative content regarding ScienceLogic, other community members, other companies, or our partners. Be hesitant to share your questions or ideas- all participation is valuable.Analyst Recognition for ScienceLogic, and We Think, You Too
In case you hadn’t already heard, ScienceLogic has been named a Visionary in the 2025 Gartner® Magic Quadrant™ for Observability Platforms 1 . In our view that’s a great opportunity for new ops teams to get to know ScienceLogic. But as part of the Nexus Community working with the SL1 platform, Restorepoint, or Skylar AI for any length of time, that recognition isn’t a surprise at all. You already knew. This isn’t one of those “we’ve arrived” moments for us, especially against a backdrop providing rich monitoring, digital understanding, and automation innovation for over two decades. Instead, we feel it’s a moment of gratefulness and appreciation for the ScienceLogic user community. You have solved one “impossible IT challenge” after another in some of the world’s most complex environments. You’ve tamed local, hybrid, and multi-cloud ops, with workloads and dataflows spanning from mainframes to Kubernetes. The stories you share with us chronicle this. You’re closing observability gaps across your operations, automating swaths of previously manual troubleshooting and remediation steps, and better, freeing your team from tedium and toil to focus their skill on technology innovation and growing the business. Observability, Turbocharged We believe this most recent analyst recognition comes at a pivotal time for IT operations, and we’re excited by the analyst’s research for Observability Platforms. Once focused on providing dashboards for DevOps, APM, and SRE teams, organizations like yours have found that the tenants of observability are useful across all aspects of service delivery, not just a slice of the stack. From human users on a mobile app, to service front ends, to compute, networks, storage and more, modern Observability offers helps you understand what’s happening anywhere in real-world ops. To us, Gartner’s recognition is a validation of the innovative work you do every day. We believe it’s about your expert understanding of the transformational value of real-time insight and automated action, and about how ScienceLogic customers like you deliver outstanding digital experiences even while building modern ops muscle. You’re holding ops together with fewer people, managing tighter timelines, and meeting ever-increasing quality expectations every day. What’s Your Observability Story? We’d love to hear your thoughts on Observability and extending visibility and insight beyond traditional monitoring and log analysis. Also, feel free to share your thoughts below about the evolution of Observability to support the larger organization and new teams. You’ll find detailed insight into modern Observability included in the report, so be sure to check that out in full here. Also, you still also have time to register for our live conference, Nexus Live, October 7-9. The bulk of Nexus Live’s tracks and sessions will be dedicated to observability, best practices, technology advances, and demonstrations of new observability features for your environment. Best of all, it’s a chance to meet other ops experts, and of course we’d love to see you there too. Thank you for your contributions to the evolution of observability. But then again, Logicians like you have always been ahead of the curve. .... Notes: Gartner, Magic Quadrant for Observability Platforms, by Gregg Siegfried, Matt Crossley, 7 July 2025 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Welcome to the Community Information Discussion Forum
We would like to welcome you to this forum where you can participate in open collaboration and meaningful discussion about the Nexus Community. The purpose of this area is to foster collaboration about community related topics, find resources and share feedback. We hope you look forward to participating in these discussions and contributing to the community. Cheers to fostering connections, sharing insights, and driving the future of AIOps together. The ScienceLogic Community TeamNexus Community Weekly Highlights- #1
Hello Nexus Community Members, Here we are in Week 4 after our big community launch. We will be sharing weekly highlights from the community including topics: Featured content Welcome to new members Programs & Upcoming Events Call-out for ideas Be sure to review these helpful resources: Nexus- ScienceLogic Community Member Guidelines Nexus Community Tip: Community Do’s and Don’ts Nexus Community Tip: Follow Areas & Content for updates Today we want to welcome new Nexus Community Members who are early-adopters and joined in March justinelborough jpresley Colin jamesramsden jbovee bailey PattyN Thank you for joining the community we look forward to working with you. Feel free to share your ideas and feedback so we can get you the most helpful resources and information. Cheers, Sara Leslie- Community Manager🌟 Nexus Member Top Contributors – March 2025 🌟
Honoring the Champions of Our Community March was a month full of vibrant conversations, insightful contributions, and outstanding support within the Nexus Community. We're thrilled to spotlight the members whose voices made the biggest impact! 🙌 Thank You to Our March Top Contributors To everyone who jumped in to answer questions, offered thoughtful feedback, or simply shared their expertise — we see you, and we appreciate you. Your generosity and collaboration are what fuel the heart of this community. 💡 Why Your Contributions Make a Difference Every comment, suggestion, and solution you post creates a ripple effect. You’re helping others troubleshoot, discover new possibilities, and make the most of their experience with us. Your dedication continues to elevate the community for everyone involved. 👏 Shoutout to These Standout Contributors Here are the members who truly went above and beyond in March: Most Page Views teppotahkapaa tied with Mani Most Replies jamesramsden closely followed by Colin, TexPaul & Santeri Most Idea Votes Given teppotahkapaa followed by SamualVick & Mani Most Idea Votes Received bmcsween followed by Mani 🚀 Let’s Keep the Momentum Going! 🚀 We encourage everyone to stay active, share insights, and continue making this space a go-to resource. If you’re new here, don’t hesitate to jump in—your voice matters! Once again, thank you for making March such a fantastic month. We can’t wait to see what we accomplish together in April! Best Regards, The Nexus Community TeamNexus Community- Recognizing our Top Contributors
Hello Nexus Community Members, Since our launch in April of last year customers and employees have jumped in to contribute to the community through posting content, helping other members and showing benefits, use cases and opportunities for the ScienceLogic product offerings. Several customer members have gone above and beyond with posting content, responding to others, sharing ideas and showcasing best practices. We wanted to take a minute to recognize these top contributors because their participation helps make Nexus a valuable resource and great community for everyone. Teppotahkapaa BIO Have worked with ScienceLogic products since 2017, starting from version 8.10. Our current setup contains multiple SL1 stacks connecting through PowerFlow with ServiceNow. The integration between SL1 and Snow is very important in our environment. “if it is not in ServiceNow, then monitoring is not working”. My current role is Architect for Monitoring, Discovery and Integration. Before EM7/SL1 journey I have worked with at least these monitoring products: HP OpenView, IBM NetView, Zabbix, Nagios, Argent, BMC Patrol, CA UIM, IBM Tivoli, etc. Selling, consulting, teaching and maintaining those products in either our own or in customer premises. Participation in the Nexus Community I want to participate in community to help others use their products better and to push ScienceLogic to go into direction that customers are needing, not just where marketing wants them to go. And community always works in two directions, more you give to community, more you get from it. We have got lots of good ideas and got also some real solutions for our issues from Nexus community. Yomi25 BIO I have over 10 years of experience in the IT industry, with extensive expertise in network automation and IT operations management. I have worked with ScienceLogic, a leading platform known for its comprehensive monitoring, automation, and analytics solutions. ScienceLogic integrates seamlessly with various IT environments, providing real-time insights and actionable intelligence to optimize performance and resolve issues swiftly. In addition to ScienceLogic, I have professional experience in network automation using RestorePoint. RestorePoint is a powerful tool for network configuration and change management, which helps automate backup and restore processes, ensuring network reliability and compliance. I have also developed and implemented automation scripts to streamline network operations, reduce manual intervention, and enhance overall efficiency. Participation in the Nexus Community I participate in the Nexus Community because it offers a vibrant space for professionals to share knowledge, collaborate on solutions, and stay updated with the latest industry trends. The community has provided immense value by connecting me with experts, offering insights into best practices, and fostering a collaborative environment where innovative ideas thrive. It’s also a fantastic platform for creating and sharing new ideas, which helps drive innovation and continuous improvement in the field. Additionally, I love to encourage and help others in the network automation area, sharing my knowledge and experience to support their growth and success. JamesCC BIO I am the “Service Owner” for ScienceLogic at Computacenter which means that I manage the support team for ScienceLogic which is used worldwide – from US to Europe to India. I have worked in system tooling for 25 years and have been impressed by the way that we can consolidate multiple different tools onto one platform. Participation in the Nexus Community The Nexus Community is great for providing “Real World” updates. We know how other people are actually using the product and have a place to go to find solutions to any issues we find. The community setup of Nexus means that we’re able to drive a dialogue with other SL users and not just be a passive recipient of information. Stay tuned for regular updates on Nexus Top Contributors. Feel free to @mention and call out other community members that you think are especially helpful. Best, Sara Leslie & Nexus Community Team🌟Nexus Member Top Contributors – April 2025 🌟
Celebrating the Champions Who Power Our Community April was an incredible month in the Nexus Community—buzzing with meaningful discussions, powerful insights, and an inspiring level of collaboration. Today, we’re proud to spotlight the standout members whose contributions made the biggest waves. 🙌 Thank You to Our April MVPs To everyone who raised their hand to help, shared knowledge generously, or offered valuable feedback—your presence is what makes Nexus thrive. Your contributions don’t go unnoticed, and your impact is truly appreciated. 💡 Every Contribution Counts Whether you're sharing a tip, asking a thoughtful question, or casting a vote on an idea—you’re helping shape a smarter, more connected community. Your input drives progress, fuels innovation, and supports peers on their journeys. 👏 April’s Standout Contributors 🔥 Most Page Views teppotahkapaa followed by Mani then Jasonkeck-GDIT tied with wimcoelus 💬 Most Replies Issac followed by teppotahkapaa and then but7villa_kd 🗳️ Most Idea Votes Given teppotahkapaa followed by Joel then trothe 🏆 Most Idea Votes Received cplus followed by but7villa_kd then Savage 🚀 Let’s Keep the Momentum Going! We’re building something great—together. Stay engaged, keep sharing your wisdom, and invite others to do the same. If you’re new to the community, now’s the perfect time to jump in. Every voice adds value here. Thank you once again to all who made April a month to remember. Let’s carry that energy into May and beyond! – The Nexus Community Team
