ScienceLogic at Gartner® IT Symposium/Xpo™
We’re live at Gartner® IT Symposium/Xpo™ 2025 in Orlando! Stop by Booth #140 to see how the ScienceLogic AI Platform is bringing together visibility, automation, and intelligence to power the next generation of IT operations. Come say hi, explore a demo, and talk with our team about what intelligent IT can do for you! hashtag#GartnerSYMNexus Top Contributors & Experts September 2025
Hello Nexus Community Members, I have some great stats and new leaderboard members for September which is typically a slow month for community activity. Let's take a look at what some of our members are focusing on. Page Views Members Rank Page Views teppotahkapaa Champion 251 JamesCC Expert 138 LewisH_Glide Contributor II 111 Jasonkeck-GDIT Expert 99 JaeKim Contributor 98 Page Views is how we measure who is looking at the most content. Teppo continues to be the most active here. Congrats to LewisH_Glide and JaeKim for making the leaderboard for the first time. Please let us know if you are finding what you need or have requests for new/updated content. Discussions Posted Members Rank Discussions Issac Expert 4 jamesramsden Expert 3 merrittr Contributor II 3 JasonH Contributor 2 People post discussions when they need help, what to collaborate on a topic or just want to share something important. Thank you to Issac who posted the most discussions in September. Happy to see JasonH is new to the community and already posting some good content. Replies Members Rank Replies jamesramsden Expert 7 Issac Expert 5 yaquaholic Contributor III 4 merrittr Contributor II 3 teppotahkapaa Champion 3 Thank you jamesramsden for posting such detailed and thoughtful responses to other members questions. This type of participation is what builds great communities of users who trust each other and the validity of content. Solutions Authored Members Rank Solutions Authored jamesramsden Expert 1 teppotahkapaa Champion 1 miles_cross Contributor II 1 Thanks for posting responses and helping others resolve issues, not only does this help the immediate poster but offers valid solutions for other customers who may experience the same issues. Ideas Submitted Members Rank Ideas teppotahkapaa Champion 7 JamesCC Expert 2 Meldgaard Contributor III 2 Thank you for submitting ideas to our product team. All submissions are so valuable to our product team to create new enhancements and expand products in the ways that are most beneficial to our customers. I see teppotahkapaa and JamesCC continue to be active and Meldgaard is also sharing some great ideas. Idea Votes Given Members Rank Idea Votes Given JamesCC Expert 10 LewisH_Glide Contributor II 8 teppotahkapaa Champion 7 jamesramsden Expert 5 Voting and commenting on other members ideas helps our team learn more about how many customers would like to see certain updates and enhancements. Thank you to JamesCC in particular for driving this valuable activity. Likes Received Members Rank Likes Received jamesramsden Expert 4 teppotahkapaa Champion 2 Jasonkeck-GDIT Expert 2 yaquaholic Contributor III 2 TexPaul Contributor II 2 JasonH Contributor 2 Likes Received means that people are finding value from your content and participation. Its easy to like others content and helps acknowledge the time and effort each member spends on their posts. Its also an including way to encourage others to keep participating. Thank you to our September top participants. Cheers, SaraNeed Help creating a ScienceLogic User Account or Logging In?
If you are having difficulty with creating your ScienceLogic account, have lost your password or just need a little help accessing one of our portals here are some tips from our Support Login Assistance Page. How do I create a customer user account with ScienceLogic? If you don't have a ScienceLogic customer user account yet, go to my.sciencelogic.com and click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete your Profile and Account information before proceeding. What should I do if I forget my ScienceLogic Customer password? You may reset your password on my.sciencelogic.com here. What is my username and what should I do if I forget my username? Your ScienceLogic customer username is likely your corporate email address. If you need direct assistance recovering your username, please contact us at customer-accounts@sciencelogic.com. What if my email address has changed? We have various systems that need to be updated when your email address changes. If you require assistance changing your email address, please contact us at customer-accounts@sciencelogic.com. Is there a separate login for the ScienceLogic Community Nexus site? The ScienceLogic Support Center (support.sciencelogic.com), ScienceLogic Nexus Community (community.sciencelogic.com), and ScienceLogic Training (sciencelogic-university.litmos.com) all use a common username and password. Once you are logged in to the ScienceLogic Customer Identity site, you can login to the different sites automatically. What are the security and password requirements for my ScienceLogic customer user? Your ScienceLogic customer user account follows industry and security best practices requiring a password reset every 90 days. Your password must adhere to the following rules: You cannot reuse any of your last 3 passwords. Your new password must be at least 8 characters in length. Your password must contain at least an alpha character, a numeric character, and at least one special character. Special characters include the following: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~. If you have any problems resetting your ScienceLogic customer user account, please email our Customer Ops Team at customer-accounts@sciencelogic.com. My ScienceLogic customer user shows I am locked out. What can I do? The customer identity management system will automatically lock out a ScienceLogic customeruser account after three failed login attempts. This login lockout will last up to 30 minutes. If your account is still showing as locked out after 30 minutes, please email our Customer Ops Team at customer-accounts@sciencelogic.com. How do I update my personal information? We use your personal information to provide you with the best possible experience with our Support Team. To best help our Support team contact you or work with you where you are located, please make sure your contact information is correct. You can view and edit your personal contact details directly on your My Profile page. I can't login to the ScienceLogic University training site and receive an error page. What should I do? To process your access to the ScienceLogic University training site, we require at least 24 hours to update your customer profile. You may receive an error page with "Insufficient Privileges" error message and will not be allowed access to the site until your customer profile has been reviewed and approved by our team. To report an issue with access to the ScienceLogic University site, please email our Training team at training@sciencelogic.com. I can't login to Support Center and need to create an urgent case. What should I do? Please follow the steps below to create a new case and report your login issue: To report an issue with access to the Customer Identity or Support Center, please email our Customer Ops Team at customer-accounts@sciencelogic.com. To report an issue with access to the Community, please email our Community Team at community@sciencelogic.com. To report an issue with access to the ScienceLogic University, please email our Training team at training@sciencelogic.com. I have signed up for a customer user but I am not able to submit cases or request licenses on the Support Center, what should I do? After signing up for a new customer user, to be able to submit cases, request licenses, download software and access customer specific content, you must confirm your eligibility as a customer of ScienceLogic. Please follow these steps to complete this process: Email our Customer Ops Team at customer-accounts@sciencelogic.com and provide the following information: First Name Last Name Customer Account Name Platform Names (formally Stacks) you require access to if these are known to you Our team will process the request, approve or contact you for additional information. Once you are set, visit the "My Support and Customer Success" page for an all-in-one place access. Thank you for your time, SaraHow to Create a Nexus Community Member Account
The Nexus Community is open for all to join. Here is some guidance and specifics for how to create your ScienceLogic account and how to ask for assistance. From the Home Page select the Register Button (Upper Right-Hand Corner) This takes you to the Sign Up / Login Page Select Sign Up Follow the steps on the Account Registration page: Here are additional Resources for creating and managing your ScienceLogic User Account: How do I create a customer user account with ScienceLogic? If you don't have a ScienceLogic customer user account yet, go to my.sciencelogic.com and click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete your Profile and Account information before proceeding. What should I do if I forget my ScienceLogic Customer password? You may reset your password on my.sciencelogic.com here. What if my email address has changed? We have various systems that need to be updated when your email address changes. If you require assistance changing your email address, please contact us at customer-accounts@sciencelogic.com. Is there a separate login for the ScienceLogic Community Nexus site? The ScienceLogic Support Center (support.sciencelogic.com), ScienceLogic Nexus Community (community.sciencelogic.com), and ScienceLogic Training (sciencelogic-university.litmos.com) all use a common username and password. Once you are logged in to the ScienceLogic Customer Identity site, you can login to the different sites automatically. What are the security and password requirements for my ScienceLogic customer user? Your ScienceLogic customer user account follows industry and security best practices requiring a password reset every 90 days. Your password must adhere to the following rules: You cannot reuse any of your last 3 passwords. Your new password must be at least 8 characters in length. Your password must contain at least an alpha character, a numeric character, and at least one special character. Special caracters include the following: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~. If you have any problems resetting your ScienceLogic customer user account, please email our Customer Ops Team at customer-accounts@sciencelogic.com. Contact our Customer Accounts team if you need further assistance. Via email: customer-accounts@sciencelogic.com
