Recent Content
Empowering Partnerships: Reflecting on ScienceLogic’s Tech Connect Training Event in Bangalore
1 MIN READ On July 12, ScienceLogic hosted a custom SL1 training at our Tech Connect event in Bangalore, aimed at empowering our customers and Global System Integrators (GSIs) with cutting-edge insights and practical skills. This event not only showcased our commitment to partner enablement but also underscored our dedication to fostering knowledge-sharing and innovation within our ecosystem. The training sessions were crafted to address current challenges and opportunities in the industry, equipping 67 attendees with actionable strategies to leverage ScienceLogic’s solutions effectively. Interactive labs provided a hands-on approach, ensuring that participants could directly apply their newfound knowledge. The impact of the training was palpable, as participants left with enhanced capabilities and a clearer path to achieve operational excellence. The collaborative environment fostered at the event not only strengthened existing partnerships but also forged new connections, paving the way for future collaborations and mutual success. Looking ahead, ScienceLogic remains committed to advancing the skills and expertise of our customers and partners. We are excited to build upon the success of this event and continue offering valuable learning opportunities that drive innovation and growth. Stay tuned for more updates on upcoming events and initiatives as we navigate the evolving landscape of IT operations together. How can you get started with ScienceLogic training? Get registered for a ScienceLogic account and get started with your Professional and Expert certification training. View our virtual live and on-demand PowerHour sessions and register for upcoming sessionsBe the Operations Superstar with the Hollywood/OL8 Upgrade Guide
1 MIN READ Hollywood- the latest release of ScienceLogic SL1- isn’t simply another extension with powerful new features. It’s a breakthrough upgrade for existing customers, incorporating hundreds of user suggestions and major platform enhancements. It delivers enhanced performance, new unified user interfaces, enhanced automation, and cutting-edge security features to name but a few. But Hollywood (v12.1) goes even further, enabling a new monthly feature upgrade framework. With this upgrade, keeping your SL1 platform up-to-date with the latest capabilities and fixes will be easier than ever. Hollywood is another example of ScienceLogic’s vision to help your team achieve truly optimized human-hybrid IT operations- Autonomic IT ScienceLogic Support has released a series of support guides and how-to videos to walk you through your upgrade to Hollywood. First, we’ve included a new step-by-step upgrade video in the Nexus Resource Center. The video includes an overview with prerequisites, a step-by-step outline, and a live demonstration of the upgrade process. Second, the 12.1 OL8 upgrade resource center in the Support Portal provides complete details and full upgrade documentation. And for SaaS-hosted customers, upgrading to Hollywood is even easier. Simply open an upgrade ticket in the Support Center, and our experts will take care of it for you. Unlock the full potential of your IT operations with ScienceLogic SL1 Hollywood 12.1. Upgrade today and join the revolution in intelligent IT operations management!22Views0likes0CommentsWelcome to the Nexus Community- ScienceLogic Product Blog
2 MIN READ Here, you’ll find dedicated information that’s all about how to get the most out of our products. Not just a list of features; but highlights regarding product updates and a collection of stories, tips, and insights tailored to enhance your experience. Think of it as your go-to guide for everything related to maximizing your product knowledge, crafted to help you use our solutions more effectively and enjoy all the benefits they offer. We’re here to support your journey, listen to your feedback, and evolve together. Dive in and discover all the ways our products can make a difference in your daily routine! Meet our Bloggers Lee Koepping- Sr. Director Global Sales Engineering Lee is a seasoned executive and technical leader with over 25 years of experience in IT engineering, technical solutions sales, project and business management for both federal and commercial enterprises. Mr. Koepping leads the Global Engineering Team for ScienceLogic establishing go to market strategies and execution for global sales engineering having served as principal architect and chief technologist for the public sector market as a founding member of that team at ScienceLogic. Prior to joining ScienceLogic, he was the Chief Technical Officer of Blue Door Networks and IronBow Technologies where the relationship with ScienceLogic began as a partner and customer following other leadership roles in services and sales management in the ITOM/ITSM space. Dave Westin- Technical Enablement Lead David is a Global Enablement Tech Lead and an 8-year veteran of ScienceLogic and many more years of industry experience. His expertise revolves around AIOps, focusing on operational maturity and how Run Book Automations can help reduce MTTR and increase Mean Time Between Service Interruption. Patrick Hubbard- Director Technical Marketing After 25 years in IT operations, I’m a bit of an ITOps mullet: cloud, AI, automation, and container business up front, networking, apps, storage, and database party in the back. Formerly engineering and product management at American Airlines, Sun Micro, and SolarWinds, my passion is helping admin experts and IT business leaders alike achieve their shared goal—to enjoy their weekends without the interruption of critical alerts.136Views5likes4CommentsLeverage SL1 More Effectively by Earning a Certification!
2 MIN READ We are thrilled to announce that our new ScienceLogic certification paths are now available for our customers and partners. The new certifications align with ScienceLogic SL1 version 12.1/Golden Gate and cater to the expressed needs of our valued customers, ensuring that our training meets your evolving requirements. Whether you're a current ScienceLogic customer or new to our platform, we encourage you to embark on these refreshed certification paths. Benefits of ScienceLogic Certification Dive deeper into the most relevant content aligned with optimal business outcomes. You will learn how to fully leverage the power of the SL1 platform to efficiently monitor and automate your IT estate. Gain insights into the latest functionality of 12.1, including PowerPacks, Guided Discovery, Device Investigator, and Event Insights. Select Your Path Professional Certification: Recommended as foundational learning for all users of SL1 and as a prerequisite for the Expert Certification An enhanced standalone certification for SL1 Operators Covers topics such as data collection, event handling, and SL1 navigation Expert Certification: Recommended for Administrator roles and advanced SL1 users Designed with Administrators in mind, you will acquire the skills needed to optimize the capabilities of SL1 Covers topics such as dynamic applications, run book automations, administration, and business services Recommended for Administrator roles and advanced SL1 users How to Enroll 1. Click hereto log in or register for your certifications. 2. For more details, access our SL1 Certifications Overview. What’s next? We encourage you, our valued customers, to have a voice in the next phase of SL1 certification and training. Complete your certifications, available now, and then help shape the future by filling out the post-training survey and/or leaving a comment on this blog post.Automated Root Cause Analysis: Finding Diamonds in Mountains of Logs
3 MIN READ We’ve all been there at one time or another in our careers: a business-critical service failed, and the emergency recovery clock starts ticking with a vengeance. Not just ticking; it’s a blaring siren and a firehose of inquiry from concerned application owners and executives. Worse, both your customers and your team are frustrated. Customers because an app they depend on has brought them to a halt, and your team because resources are diverted to fix the crisis. And perhaps the most perennial of troubleshooting resource drains during application outages is the manual analysis of dozens or hundreds of logs, and millions or billions of messages. It would be easy to think that by now ops teams would have access to powerful analytic tools to make quick work of automating root cause discovery. To be fair, both vendors and open-source have delivered log aggregation and query platforms that at least simplify the first-order log problem- making log data easier to access. But they still require admins with talent and deep understanding of applications to spot a never-ending list of novel failures deep within application frameworks. Fortunately, machine learning and artificial intelligence are now being combined to assist operators in quickly identifying the root cause of issues and begin resolution right away. ScienceLogic Zebrium AI Log Analysis is a great example. Automated Analysis Begins With Automated Learning Step one in supercharging incident response is the automatic ingestion and processing of millions or even billions of log messages in real-time. However, that function must be truly automatic. Overloaded human admins do not have time to train yet another tool. ScienceLogic Zebrium AI Log Analysis automatically learns how to understand log messages, including what data is significant, which messages are unusual, which are noisy, and even how to decode the details in previously unseen log formats. This unsupervised machine learning typically begins delivering results within 24 hours of exposure to new logs. Better, it can result in a tenfold faster resolution process. Untangling Unknown Unknowns Modern applications are complex, and the novel nature of many errors makes understanding what broke a daunting task. This is why logs remain the gold standard for troubleshooting issues. Well-understood failure modes send alerts or event messages clearly indicating the issue and providing context for repair. However, most critical outages result from issues never previously encountered, and the only evidence might be an obscure, single message among millions of lines of noise. Zebrium correlates unusual behavior with recent changes and performance metrics, helping you understand potential business service impacts before they become full-blown incidents. Fluent Klingon Not Required You're not alone if reading logs feels like deciphering a foreign language. Each log has its own unique syntax and vocabulary, making troubleshooting challenging. That challenge is multiplied for each new log that must be manually investigated. Zebrium AI Log Analysis automatically translates arcane formats and fragmented details into plain language that’s easy for the whole team to understand, naturally. Going beyond identifying which log lines are related to the cause of issues, Zebrium’s AI engine explains issue details in plain language. Its natural language model goes further to generate root cause summaries that describe the systems involved and the relationships between application elements. It also visualizes the most critical keywords from related log messages. When teams immediately recognize application details, they can trust the accuracy of automated analysis. Ready, Set, Analyze! If you’re ready to transform your log analysis and incident resolution process or are simply curious about how automated root cause analysis might streamline your troubleshooting effectiveness, you can request a free trial of ScienceLogic Zebrium AI Log Analysis today. It’s SaaS-hosted and easy to get up and running in minutes. Experience the next level of incident troubleshooting today and get back to doing what you love- delivering great service for your customers.56Views1like0CommentsUnlocking Career Success: The Power of Professional Certifications
3 MIN READ Co-authored by JenniferDaSilva In today's rapidly evolving job market, employers are increasingly looking for candidates who possess specialized skills and industry-specific knowledge. Professional certifications offer benefits that can boost your career prospects and open doors to new opportunities. ScienceLogic is an automation company built on over two decades of leadership in modernizing IT Operations with our industry-leading platform. Being certified in the latest version of our software allows you to be at the forefront of Generative AI and the Autonomic IT journey that companies will be endeavoring upon in the years to come. Advancing Your Skillset Individuals with professional certifications report higher levels of confidence and competence in their abilities. This increased confidence translates into improved job performance and greater job satisfaction, ultimately contributing to long-term career success. According to a survey conducted by Pearson VUE, 76% of respondents reported that earning a professional certification helped them advance their careers. “A very well put together certification program using different types of media to drive the lessons home. I feel I received a lot of great information that will benefit me as an SL1 Administrator and it is easy to revisit as needed.” - Databank SL1 Administrator, survey feedback Validating Your Expertise In today's competitive job market, a professional certification serves as tangible proof that you have the necessary knowledge and skills to excel in your role. A study by CompTIA revealed that 72% of employers prefer candidates with IT certifications when hiring for IT positions. By earning a professional certification, you differentiate yourself from other candidates and demonstrate your commitment to continuous learning and professional development. The ScienceLogic Professional Certification upskills SL1 Operators in Discovery, Device Investigation, Dashboarding, Eventing, Reporting and even Service-centric Views. Whereas our Expert Certification empowers Administrators to go the extra mile with Automations, Configuring Dynamic Applications, Data Management, Event Enrichment and Tuning, Monitoring Policy Management and Business Services. Enhancing Your Marketability Employers often use certifications as screening criteria when reviewing resumes, with many job postings listing specific certifications as requirements or preferences. Professional certifications can significantly enhance your marketability in the job market. Research from Global Knowledge found that certified IT professionals earn on average 15% more than their non-certified counterparts! Networking and Professional Growth Earning a professional certification also provides opportunities for networking and professional growth. Many certification programs offer access to exclusive communities, events, and resources where you can connect with industry experts and like-minded professionals. At ScienceLogic, we have established a special community within our NEXUS platform for SL Certified Professionals and Experts. Conclusion In today's competitive job market, earning a professional certification can be a game-changer for your career. Whether you're looking to stand out in your current role or explore new career opportunities, investing in a professional certification is a strategic decision that can propel your career forward. It is also a game changer for IT organizations to have certified individuals on their team, to ensure proficiency with our platform. Click Hereto learn more and Complete your Sl1 Certification now! Have you already achieved your SL1 Professional or Expert Certification in 2024? Share your thoughts and experiences in the comments below! Research links cited above: Career Advancement: According to a survey conducted by Pearson VUE, 76% of respondents reported that earning a professional certification helped them advance their careers. https://home.pearsonvue.com/About/News/2023/2023-Value-of-IT-Certification-Candidate-Report.aspx Salary Increase: Research from Global Knowledge found that certified IT professionals earn on average 15% more than their non-certified counterparts. https://www.globalknowledge.com/us-en/resources/resource-library/articles/5-reasons-why-certifications-are-helping-your-career/#gref Job Opportunities: A study by CompTIA revealed that 72% of employers prefer candidates with IT certifications when hiring for IT positions. https://connect.comptia.org/content/research/hr-perceptions-of-it-training-and-certification#:~:text=Most%20employers%20report%20frequently%20using,knowledge%20and%20expertise%20(60%25).Restorepoint
2 MIN READ Restorepoint is a Disaster Recovery and Secure Configuration Management appliance for network devices such as routers, switches, proxies, and firewalls. Restorepoint can automatically retrieve your network device configurations, detect changes and compliance violations, and report these automatically to network administrators. In this Powerhour session we will share with you how to add devices into Restorepoint, why having backups collected is useful in an autonomic IT environment, and how to leverage the SL1 platform in support of key workflows. Additionally, we will present the benefits of Governance, Risk and Compliance (GRC). Within the ScienceLogic Network Change and Configuration Management (NCCM) platform you will be backup over 100 different types of network equipment including firewalls to a central repository. Once the backup is collected then you can track change over time for auditing purposes as well as day to day operational needs to manage effective change control. Integration to the monitoring and automation platform adds layers of value which we will discuss during our session. When your organization is tasked with managing GRC then Restorepoint will apply your rules to assist in real time awareness of compliance. When configuration drift occurs then an alert will be sent to the SL1 platform for execution of automations in support of your defined workflow. For instance if you need to collect the difference of the last two configurations to compare an unplanned change while opening an incident into your IT Service Management (ITSM) product that can be completed so your operations team only need to receive the enhanced information set and begin resolutions steps. Often the best step is to revert the change and of course that’s supported from SL1 to allow for reduction in your Mean Time to Repair (MTTR). At the end of the June PowerHour you will have learned how to add devices into Restorepoint, why having backups collected is valuable and how to leverage the SL1 platform in support of key workflows. Additionally, we will present the benefits of Governance, Risk and Compliance (GRC). While blending into the overall SL1 platforms workflow operational needs35Views1like0CommentsNexus Community – Customer Enablement & Programs Blog Welcome Message
2 MIN READ Welcome to the Nexus Community – Customer Enablement and Programs Blog At ScienceLogic we believe that the success of our customers is critical. We want you to have the resources to learn about, implement and successfully utilize our products. This blog is a great place to learn more about updates to our training portal, enablement resources and customer programs. When we make updates or offer new programs, we want you to know but also share feedback and ideas so we can partner with you to provide the best possible experience. Our Bloggers Will Armstrong-VP Global Enablement Will is the VP of Global Enablement at ScienceLogic and is here to drive enablement on all things ScienceLogic. He and his team are dedicated to helping you engage, grow, mature and passionately share about the goodness that is SL1. Jennifer DaSilva, Sr Technical Designer, Global Enablement Jennifer DaSilva is a Senior Technical Instructional Designer at ScienceLogic, and is the lead designer for ScienceLogic's certification program. She has 10 years of experience as a technical trainer and UX designer for the tech and airline industries. Jennifer Benoit, Sr Manager Instructional Design, Global Enablement Jennifer Benoit is a Senior Manager on ScienceLogic's Global Enablement team. She has extensive experience as an instructional designer, educator, and leader for corporate technical training and learning strategy. Dave Westin- Technical Enablement Lead David is a Global Enablement Tech Lead and an 8-year veteran of ScienceLogic and many more years of industry experience. His expertise revolves around AIOps, focusing on operational maturity and how Run Book Automations can help reduce MTTR and increase Mean Time Between Service Interruption. Kyra Ecker- Director of Customer Advocacy Kyra leads Customer Advocacy at ScienceLogic and is responsible for customer marketing advocacy and engagement. Kyra brings over 20 years marketing experience from previous enterprise software companies like PeopleSoft, Oracle, Taleo, and Rimini Street. Her charter includes creating a consistent experience throughout the customer’s journey with ScienceLogic and encouraging voice of customer presence in all things ScienceLogic. Subscribe to receive an alert when new posts go live so you can be the first one to know about updates to our training resources, enablement tools and experts' programs.Harden the SL1 Platform with Oracle Linux 8 (OL8)
1 MIN READ In the upcoming ScienceLogic PowerHour we are covering the ‘Harden the Foundation’ of SL1 topic and why you should upgrade from existing Oracle Linux 7 (OL7) to the new Oracle Linux 8 ((OL8) platform. The virtual appliance format that SL1 utilizes allows us to harden the core with OL8 to improve platform security, scalability, and application performance. This session will share the value of that migration with your teams along with details that can be utilized in your internal conversations about the upgrade process. One of the most important aspects of the upgrade is Enhanced Security with OL8; which will enable SL1 users to support advanced security features. For instance: dedicated OL8 STIG builds with FIPS 140-2, TLS 1.3. Additionally, Package Application Streams DNF YUM Package Manager and Faster SL1 System Updates. Another major reason to join the PowerHour is the SL1 application improvements. With Increased Processing Speed of the Database, I/O Performance (Open 7K Business Svcs in 10sec) and, Large SQL queries which will enable the platform to have a roughly 30% faster query response. Join us for the May 22nd PowerHour and learn about all the options and value in the newest upgrades from ScienceLogic. To learn more about the conversion process please visit the Conversion Resource Center.146Views5likes2CommentsBuilding Effective Run Book Automations: Maximizing Operational Efficiency with SL1
2 MIN READ In today's dynamic IT landscape, operational efficiency and control are paramount for businesses to stay competitive and resilient. ScienceLogic'sRun Book Automation (RBA) offers a comprehensive solution aimed at streamlining operations, enhancing control, and identifying critical events. In SL1, creating an automation policy will define the event conditions that must be met before SL1 will trigger an automatic action. Consider a scenario where an unplanned network device configuration change triggers a compliance alert in SL1, but the alert doesn’t provide all the information necessary to determine the best action for resolution. ScienceLogic’s automations can collect additional event information through a python script and return the data to SL1 and/or your incident platform. With this full information set, the best course for remediation can be determined. If appropriate, automations can also assist with resolution steps to avoid human error as you work to reduce your mean time to repair (MTTR). This systematic approach ensures that key events are promptly addressed, reducing the risk of compliance violations and operational disruptions. Operational efficiency is further enhanced through tailored automation actions that alleviate repetitive tasks. Another common scenario is for a web server supporting the front-end of your most important application to have a performance problem that can come and go at a moment's notice. At the time of occurrence, the SL1 platform can trigger an automation to collect the necessary data that allows your support team to decide on the best resolution. Furthermore, if the resolution also includes a scriptable solution (and SL1 has many) the resolution step can be performed and tracked, therefore reducing MTTR. ScienceLogic RBAs offer a powerful solution by identifying critical events, streamlining processes, and enhancing operational control. With the ability to align automation policies with critical events, organizations can adapt to evolving challenges with agility and confidence. To learn about how to build effective RBAs to maximize your operational efficiency with SL1, attend our upcoming PowerHour session on April 24, 2024. I’ll walk you through how to align automation policies with critical events and how to create automations that help reduce repetitive tasks. If you have automation questions leading up to the event, let me know. Post them below!66Views5likes0Comments