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Welcome to the Pro Services Blog
3 MIN READ Hello Nexus Community Members, Our professional services blog provides expert insights, industry trends, and practical advice to help businesses and professionals navigate challenges and seize opportunities. Stay informed with thought leadership, best practices, and strategies for success. Meet our Bloggers EugeneC Based in Taiwan, Eugene has been a key member of ScienceLogic's Expert Services team within the Professional Services group since June 2019. With a strong background in solution architecture, integrations, and automation, he specializes in designing and implementing scalable, sustainable solutions tailored to customer needs. Eugene has extensive experience with ScienceLogic SL1, PowerFlow, CMDB integrations, ITSM workflows, and event-driven automation. He is also passionate about internal knowledge sharing, customer engagement, and building reusable templates to drive efficiency and innovation. UsmanKhan Usman is a senior consultant in the EMEA Customer Experience team at ScienceLogic, based in Reading, UK. Since joining ScienceLogic in 2019, he has focused on designing and implementing integration solutions for SL1, particularly with ITSM and CMDB platforms. Over the years, he has worked with a wide range of customers, helping them tailor SL1 to their needs and optimize their monitoring and automation strategies. In recent years, Usman has taken on a technical leadership role in the EMEA region, leading the integration of SL1 using PowerFlow to drive complex automation and streamline IT operations for enterprise customers. With a background in software development and solution architecture, he works closely with organizations to build solutions that improve efficiency and maximize the value of their SL1 investment. LasithaL Lasitha is a senior member of the EMEA Professional Services team, which is now part of the Customer Experience team. He is based in London, UK. Lasitha has been with ScienceLogic since 2016. Since then he has worked with over 100 customers and partners from EMEA, America and Australia with deployment, configuration, customization of SL1 as well as providing consultancy on various aspects of SL1 such as best practices, noise reduction and customization. Recently he has worked on Skylar RCA implementation and SL1 integration. Lasitha is certified in ITIL and Project Management. Qasim Qasim Latif, Director of Solution Architecture at ScienceLogic, is a strategic leader helping organizations transform their IT operations. With deep expertise in automation, observability, and AIOps, he enables businesses across industries to optimize their dynamic technology environments with the ScienceLogic suite. Qasim works closely with customers to deliver intelligent, automated solutions that enhance efficiency, resilience, and real-time visibility. A dedicated mentor and innovation advocate, he guides organizations through complex migrations, large-scale integrations, and automation strategies, helping them stay ahead in an ever-evolving digital landscape. Kashif Kashif is an experienced IT professional specializing in ScienceLogic SL1, with extensive expertise in platform deployment, automation, and integrations. Over the years, he has successfully implemented and optimized SL1 solutions, configuring PowerFlow, developing custom automation, and enhancing monitoring capabilities to meet diverse business needs. His experience includes setting up high availability (HA) and disaster recovery (DR) environments, conducting system health checks, and streamlining workflows for improved operational efficiency. He is passionate about leveraging SL1 to drive automation, improve system visibility, and deliver scalable monitoring solutions that empower organizations to manage their IT ecosystems effectively. MarkMunford Mark lives in Sale, Manchester (UK) with his wife and 2 kids. He's a keen tennis player and Captain the 1st team at his Club. He enjoys DIY / fixing things and is called on by family and friends when something isn’t working! He started his IT career as a Microsoft Server engineer at a carpet manufacturer and then worked for an MSP gaining skills in all technologies, supporting, installing, and architecting solutions. He enjoyed roles as Support and Operations Manager before moving to ScienceLogic as a Customer Success Manager in 2021. HIs role is now focused on understanding the goals and objectives of his customers and working with them to build a plan to achieve them together. He looks forward to engaging with all of you here on Nexus! YaserQ Based in the UK, Yaser has been a key part of ScienceLogic's Expert Services team within the Professional Services group for over three years. Before joining ScienceLogic, Yaser worked as a Systems Engineer at a major UK telecommunications company, where he focused on designing and implementing network security and monitoring solutions for public sector organizations. With a BSc in Computer Science and certifications including CISSP and CEH, Yaser brings deep technical knowledge and practical experience to every project, helping organizations enhance their IT operations Looking forward to the expertise and contributions from this team for our Nexus Community Members.New Restorepoint Training Update: Expand Your NCCM Skills with Fresh Content
2 MIN READ ScienceLogic is excited to announce updates to the Restorepoint training series, now featuring additional content designed to help you build your Network Configuration and Change Management (NCCM) expertise. New training updates include expanded guidance on these topics: Deployment Guidance and Architecture: Understand best practices for deploying Restorepoint and key architecture components. Installation Instructions for Various Environments: Step-by-step guidance for installing Restorepoint in different deployment environments. Expert-Led Walkthroughs: Learn directly from Subject Matter Experts with easy-to-follow video tutorials. What’s Included in the Full Restorepoint Training Series These new updates are now part of the recently launched Restorepoint: Compliance-Focused NCCM training series, available through your ScienceLogic University portal. In the full training series, you’ll gain a comprehensive understanding of the platform and its capabilities, including: Restorepoint Platform Operation: Learn the basics of navigation, administration, and operational aspects of Restorepoint. Network Configuration Backups & Change Automation: Learn how to automate network changes, ensure compliance, and perform seamless configuration backups. Integrations and Plugins: Discover how Restorepoint integrates with other systems and tools to streamline your workflows. Hear From Our Customers Over 90 customers have already completed the Restorepoint training. Here’s what they had to say about their experience: “I now have an understanding of the Restorepoint platform, and how to apply the benefits to my work flow." "I enjoyed the examples of how you can utilize automation and cross-platform communication." "It was most valuable getting to see some of the SL1-to-Restorepoint interactions being carried out automatically." How to Enroll Join the growing number of professionals expanding their knowledge and improving their NCCM capabilities with the Restorepoint: Compliance-Focused NCCM training series. Click here to log in or register for ScienceLogic University and start your learning journey today!Video: Getting Started with PowerPacks to Monitor, Synchronize, and Automate Your IT Environment
2 MIN READ ScienceLogic’s extensive library of pre-built integrations—known as PowerPacks—empowers you to streamline your IT workflows and ensure seamless data flow across your entire environment. By leveraging PowerPacks, you can gain comprehensive visibility into your technologies, applications, and services, while automating critical IT processes to keep pace with the ever-changing demands of your business. What’s more, you have the flexibility to extend your platform by creating custom PowerPacks tailored to your specific needs. PowerPacks: What You Need to Know PowerPacks are essential building blocks for optimizing your SL1 platform, and here's what you should know about them: Importable & Exportable Packages: PowerPacks are customizable packages that you can import and export to manage data seamlessly across your IT environment. Default PowerPacks: Several PowerPacks come pre-installed in your SL1 platform, providing immediate value out of the box. Customization & Updates: You can download, install, and update additional PowerPacks to suit your organization’s evolving needs from the ScienceLogic Support page. Sharing Capabilities: PowerPacks allow you to share custom configurations, and also download curated content from ScienceLogic to enhance your platform. How to Install and Explore PowerPacks Ready to dive in? Watch the video below to get step-by-step guidance on how to download, install, and explore the contents of PowerPacks. It's a great starting point for anyone looking to take full advantage of this powerful feature. Ready to Unlock the Full Potential of Your SL1 Platform? If you’re looking to take your SL1 platform to the next level, consider customizing PowerPacks to align with your specific organizational goals. Log into the ScienceLogic Support Page, navigate to Product Downloads > SL1 Studio, and explore a suite of low-code tools and resources that will help you extend your platform and drive more value from your investments.Looking Back – ScienceLogic’s Top Five Moments of 2024
3 MIN READ As we close the chapter on 2024, we want to extend our heartfelt gratitude to you—our customers and partners—for inspiring and driving us forward. The holiday season offers a unique moment to celebrate shared achievements, reflect on milestones, and set the stage for an even brighter future. This year has been one of growth, innovation, and collaboration, and we are thrilled to share ScienceLogic’s Top Five Moments of 2024 with you. #1: Launching Nexus – Your Gateway to the Future of Collaboration. One of our proudest moments this year was the unveiling of Nexus, ScienceLogic’s cutting-edge customer community. Nexus isn’t just a platform; it’s a dynamic ecosystem where ideas flourish, connections strengthen, and innovation takes flight. With access to expert guidance, peer insights, and a wealth of resources, Nexus empowers you to thrive in the ever-changing IT landscape. This community is your space to lead, learn, and shape the future. If you haven’t already, we invite you to register to unlock the power of community and be part of this transformative journey. Register on Nexus Today #2: Celebrating Excellence – The 2024 Innovators Award Winners This year, we celebrated the visionaries driving groundbreaking AIOps transformations with our 2024 Innovators Awards. These trailblazers have leveraged the ScienceLogic AI Platform to create meaningful, lasting impacts in their organizations and industries. Their stories inspire us to continue delivering solutions that empower our customers to achieve their boldest goals. Meet the Innovators #3: SL1 Earns FedRAMP Certification – A Milestone in Public Sector Excellence A defining moment this year was achieving “In Process” status with FedRAMP for our Government Cloud platform, now listed in the FedRAMP Marketplace. Building on our decade-long DoDIN APL certification for on-premise solutions, this step underscores our commitment to delivering secure, unified IT management for the public sector. With dual certifications and an ongoing pursuit of FedRAMP Moderate authorization, ScienceLogic continues to set the standard for compliance, security, and innovation. Learn More #4: PowerHour – Delivering Expertise at Your Fingertips This year, PowerHour became the go-to resource for hands-on learning and actionable insights. Designed to help you unlock the full potential of our solutions, this program empowers you to stay ahead in a fast-paced industry. Whether live or on-demand, each session delivers practical strategies and expert guidance. As we gear up for 2025, we remain committed to creating even more opportunities to equip you for success. Access 2024 On-Demand Sessions #5: Redefining Innovation with Skylar AI This year marked the debut of Skylar AI, our latest platform enhancement designed to push the boundaries of Autonomic IT. With Skylar RCA and Analytics now generally available, the platform empowers teams to make data-driven decisions, automate complex workflows, and deliver measurable business outcomes. Looking ahead to 2025, we’re thrilled to bring Skylar Advisor to life—a groundbreaking addition that will revolutionize the IT landscape. Discover the Skylar Roadmap As we reflect on 2024, we’re reminded that every milestone is a shared victory. Your trust, partnership, and commitment inspire us to aim higher, innovate further, and deliver even greater value. Here’s to another year of bold advancements, stronger relationships, and unparalleled success. Stay tuned—2025 promises to be our most transformative year yet. Wishing you a joyful holiday season and a prosperous New Year!Remediation with Restorepoint (Part I)
2 MIN READ The Basics It’s important to understand that remediation options are part of the compliance rule definition, not the policy. That means a single policy can contain rules with different remediation options. To see the remediation options, go to Compliance --> Device Policies, open up a policy, and bring up the rule editor by either creating a new rule or selecting an existing one. You will see the “Remediation” drop-down menu: 1 - Remediation Type "Manual" The first and simplest remediation type is “Manual”. This is simply a text string providing instructions to an operator who is responding to a compliance alert. For example, a simple rule that checks for the existence of a default “public” SNMP community on a Cisco IOS device could have these very simple instructions: When a device is in violation of this rule, the remediation text will be included in the alert that gets generated. Here, in an email alert: 2 - Remediation Type "Automatic" The second remediation type, “Automatic”, lets you specify a series of commands to execute on the device. For example, to enable auto-remediation of our example “No Public SNMP Community” rule, you could run the “no snmp-server community public” IOS command: When a device is in violation of this rule, the specified commands are automatically executed on the device, bringing it back into compliance. 3 - Remediation Type "Command" The final remediation type, “Command”, is similar to “Automatic” except that, instead of entering the commands to run on the device, you can specify a previously saved Device Control script to run. In our example: Here, the "Remove Public SNMP Community" script has previously been saved and contains the same commands we used in the "automatic" example: Since device controls can be created as Lua scripts instead of simple lists of commands, using the “command” remediation type allows for more complex actions. Summary The goal of this article was to introduce the different Remediation options in Restorepoint. Remember: You don't have to add remediation steps to every rule in a policy -- and the ones you do add don't have to be of the same type. Even if you are not ready to enable automatic reconfiguration of devices in your environment, don’t be afraid to add a “manual” Remediation action to your compliance rules. Coming soon, I’ll post a follow-up article about using variables and Lua scripting to improve on the simple remediations we used today.Introducing our newest blogger: Marc Jensen Sales Engineer
1 MIN READ Based in Austin, Texas, Marc Jensen has been ScienceLogic Sales Engineer for three years. Before coming to ScienceLogic, Marc spent many years working in the network industry in both pre- and post-sales roles, primarily focused on delivering, supporting, and troubleshooting infrastructure security and monitoring solutions. As a result, he knows a disturbing amount about forgotten technologies like Token-Ring and Frame Relay. Fun fact: Marc is really into hiking and backpacking and once spent 27 days in the Utah desert with a blanket, cup, and knife as his only gear. Stay tuned for some great content that Marc will be publishing in the Nexus Community.Video: Empower Your Team with Time-Saving Tools on the ScienceLogic Support Site
1 MIN READ Fun Fact: 69% of all customer visits to the ScienceLogic Support website that include a search and a Knowledge Base Article click result in a deflected case. That means that instead of opening up a support ticket, our valued customers are able to resolve issues with ScienceLogic's wealth of self-service resources, saving precious time. Explore the ScienceLogic Support Site Play the video below for an overview of how to get the most out of resources on the support site. Learn Time-Saving Best Practices ScienceLogic's new training course, How to Open a Support Incident Case in ScienceLogic, will help you navigate the Support site with ease and make the most of our self-help resources. This 20-minute eLearning will guide you through: Efficient Case Creation – Learn best practices for submitting effective support cases to resolve issues as quickly as possible. Maximizing Self-Help Resources – Discover how to leverage Knowledge Base Articles, the intelligent Global Search, and Chat functionality to troubleshoot issues on your own. Click here to explore this training on your ScienceLogic University portal today!Mastering Event Management with SL1
3 MIN READ When your IT systems start acting up, it can feel like trying to keep a boat afloat in a storm. With the sheer volume of data generated and incidents occurring, it’s easy to get overwhelmed. Using the power of SL1, you can manage and optimize IT events before they escalate into major incidents. Learn how to turn data overload into actionable insights, help you tame the event noise, and maintain smooth operations. Why Event Management Matters Event management is crucial for minimizing downtime and maintaining the efficiency of your IT infrastructure. By effectively managing events, you can quickly resolve issues, reduce operational costs, and ensure a seamless user experience. SL1’s advanced features help you gain control over your IT environment, making it easier to identify, prioritize, and resolve events. The Power of AIOps With AIOps, SL1 can analyze vast amounts of data to identify patterns and predict potential issues before they become critical. This proactive approach helps you stay ahead of problems, ensuring your IT systems run smoothly. Identifying Offending Devices One of the first steps in optimizing event management is to identify devices that generate excessive noise. These "offending devices" can flood your system with events, making it difficult to focus on critical issues. Using SL1, you can pinpoint these devices and take corrective actions to reduce noise. For example, you might adjust monitoring thresholds or disable certain alerts to minimize unnecessary notifications. Focusing on Critical Services Not all events are created equal. Some events have a more significant impact on your business operations than others. SL1 helps you distinguish between high-priority and low-priority events, allowing you to focus on those that affect your most critical services. By prioritizing these events, you can ensure that your resources are allocated effectively, reducing the risk of major incidents. Implementing Automated Resolution Automation is key to efficient event management. With SL1, you can implement automated resolution processes to address common issues quickly. For example, you can automate the creation of support tickets, enrich them with relevant data, and assign them to the appropriate teams. This streamlined process reduces the time it takes to resolve events, improving overall efficiency. Event Insights and Tuning The Event Insights feature in SL1 provides a detailed overview of your event landscape. It highlights the most frequent events and identifies tuning candidates, helping you optimize your monitoring configuration. By focusing on these tuning candidates, you can reduce noise and improve the accuracy of your alerts. Device Groups and Maintenance Schedules Managing a large IT infrastructure can be challenging, especially when dealing with diverse environments. SL1 allows you to create device groups and set maintenance schedules, ensuring that your monitoring efforts are targeted and efficient. For instance, you can group devices by their importance and apply different monitoring policies based on their criticality. Real-World Application To demonstrate the power of SL1, consider a global airline managing its IT operations. By leveraging the platform’s capabilities, the airline can monitor its critical systems, such as baggage handling and online booking, in real-time. When an issue arises, the system automatically creates a support ticket, enriched with relevant data, and assigns it to the appropriate team. This proactive approach ensures that issues are resolved quickly, minimizing downtime and enhancing customer satisfaction. Continuous Improvement Event management is certainly not a one-time task, but more an ongoing process. SL1 supports continuous improvement by providing insights and recommendations for optimizing your monitoring configuration. By regularly reviewing and tuning your settings, you can ensure that your event management strategy remains effective and aligned with your business goals. Effective event management is essential for maintaining a robust IT infrastructure. With SL1, you can transform data overload into actionable insights, ensuring that your systems run smoothly and efficiently. By identifying and addressing offending devices, prioritizing critical events, and implementing automated resolution processes, you can optimize your event management strategy and stay ahead of potential issues. Ready to take your IT operations to the next level? Discover the power of ScienceLogic SL1 and start optimizing your event management today.Celebrating Innovation in IT: Honoring the 2024 ScienceLogic Innovators Award Winners
3 MIN READ Whether you're a mid-size business or global organization, innovation stands as a pivotal force that drives enterprise success and scalability. When IT operations teams fully engage with the spirit of innovation, they unlock a multitude of opportunities and push the boundaries of what's possible. This is the essence behind the ScienceLogic Innovators Awards—a program designed to spotlight those visionaries who are making significant contributions to efficiency, scalability, and innovation through their work with the ScienceLogic AI Platform. The 2024 ScienceLogic Innovators Awards are here! This celebrates individuals and teams who dare to redefine the limits of IT. This year’s awardees have not only exhibited extraordinary creativity but have also set new benchmarks in leveraging the ScienceLogic AI Platform to tackle complex challenges and foster the next generation of AIOps. These recipients hail from diverse industries but are united by their commitment to advancing technology's frontiers. Meet the 2024 Innovators Award Winners LTIMindtree - Cloud Transformation Innovator Sivachandrakarthik (Siva), a Principal at LTIMindtree, spearheaded a groundbreaking initiative that integrated the ScienceLogic AI Platform with the company's CloudXperienz platform. This enhanced multi-tenancy and service delivery across more than 25 customers, monitoring 45,000 configuration items within 11 months. LTIMindtree achieved operational efficiencies of 35% and reduced downtime by 20%, clearly demonstrating the potential of forward-thinking collaboration. Computacenter - Contribution to Community and Collaboration Innovator Neil Edwards, a Technical Architect at Computacenter, addressed challenges related to innovating and going the extra mile to improve the ScienceLogic out-of-the-box Powerpack with Meraki Cloud managed devices. His efforts in improving operational efficiency resulted in a dramatic reduction of incidents, from 700 per month to about 100. By sharing these innovations with the ScienceLogic Nexus community, Computacenter has empowered others to adopt similar efficiencies in their IT environments. GDIT - Beyond Monitoring Solutions Pioneer Under the leadership of Gary Slebrch, Vice President of Technology at GDIT, the company's Cove AIOps solution harnessed the ScienceLogic AI Platform to expand its monitoring capabilities. This growth, from 1,200 devices to 13,200 objects, represents a 1000% increase, significantly enhancing operational efficiency and decision-making. Real-time data now offers unprecedented visibility into user activity and system performance. Tata Consultancy Services (TCS) - Dev's Choice Innovator Led by Solution Architect Sankalp Singh, TCS introduced Monitoring as Code (MaC) within the ScienceLogic AI Platform, transforming the management of dynamic IT landscapes. By automating processes like server onboarding and Maintenance Mode scheduling, TCS saved approximately 310 hours of manual effort per month, illustrating substantial efficiency gains and cost savings. Softility - Automation and Efficiency Innovator Innovators Sushil Mulukala, Sr. Associate Consultant, and Chenchu Sowmya Dhulipalla, Software Engineer, alongside their team at Softility, showcased the power of automation in a large public sector agency. By leveraging continuous monitoring and improved ticketing processes with ScienceLogic, they saved over 200,000 hours in six months, allowing engineers to focus on more complex tasks. Axians UK - Integration and Customization Innovator James Masters, a consultant at Axians UK, earned recognition for his innovative integration of Juniper Mist's AI-driven wireless platform with ScienceLogic's monitoring capabilities. His development of a comprehensive Powerpack significantly increased customer acquisition and service offerings, growing supported sites from 250 to 1,000 and improving renewal rates and responsiveness. These exemplary projects serve as a testament to what can be achieved when cutting-edge technology meets visionary leadership. For IT professionals seeking to enhance operational efficiencies or drive digital transformation, the achievements of this year's winners provide invaluable lessons and insights. Watch our On-Demand PowerHour event, where the ScienceLogic Innovators share their ideation processes, the challenges they overcame, and the execution strategies behind these groundbreaking projects. Don't miss the opportunity to learn and be inspired—watch on-demand webinar or check out our winner’s page!ScienceLogic Advances FedRAMP Authorization Process for Government Cloud Platform
1 MIN READ ScienceLogic has achieved "In Process" designation in the FedRAMP Marketplace for its Government Cloud platform. This milestone marks significant progress toward FedRAMP Moderate authorization, reinforcing ScienceLogic's commitment to robust security and compliance standards for both government and commercial organizations. Once authorized, agencies and businesses alike can leverage ScienceLogic's comprehensive IT operations platform while meeting stringent federal security requirements, while regulated industries can benefit from the platform's elevated security protocols. The ScienceLogic Government Cloud will provide organizations with real-time visibility and analytics across their hybrid IT environments, supporting critical digital transformation initiatives. Read the full press release
