Hello Nexus Community Members,
Quick note to help you choose the right way to share content in the Nexus Community: when to post a Discussion versus when to post a Question.
At a glance
- Question — Use this when you need a specific answer, solution, or troubleshooting help (e.g., “Why is my collector failing to connect?” or “How do I import this dashboard?”). Questions are formatted to invite direct, actionable responses and typically benefit from clear problem statements, steps to reproduce, logs/screenshots, and expected vs. actual behavior.
- Discussion — Use this when you want to start a broader conversation, solicit opinions, share best practices, announce community-led ideas, or gather feedback (e.g., “How does your team manage maintenance windows?” or “Thoughts on the upcoming reporting changes?”). Discussions are for back-and-forth, brainstorming, and knowledge-sharing rather than single-point solutions.
When to pick which
- Need a definitive fix or step-by-step help → Post a Question.
- Want open-ended input, multiple perspectives, or to start a community conversation → Start a Discussion.
- Have a feature idea you want votes on → Use the Ideas area (not Discussion/Question).
How to format for best responses
- Question: include environment details (product/version), exact error messages, steps to reproduce, what you tried, and attach screenshots/log snippets. Use a clear title like “SL1 collector fails to authenticate after 9.5 upgrade — error 401”.
- Discussion: provide context, any assumptions, and a few guiding questions to steer replies. Use a descriptive title like “How are you scheduling ad-hoc reports across teams?”
- Always add relevant tags (product area, feature, version) so the right experts see your post.
Community tips
- If you get multiple troubleshooting suggestions, mark the answer that solved your issue (or add a follow-up if none worked).
- For discussions that converge on a recommended solution, consider summarizing the outcome and turning it into a how-to post for future reference.
- Use saved searches or follow tags to be notified about Questions or Discussions in your area of expertise.
Please reply below with any other examples you’d like included in our help text or if you want a short template for posting Questions or Discussions — happy to share.
Best regards,
Sara Leslie
Community Manager