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Celebrating Innovation in IT: Honoring the 2024 ScienceLogic Innovators Award Winners
3 MIN READ Whether you're a mid-size business or global organization, innovation stands as a pivotal force that drives enterprise success and scalability. When IT operations teams fully engage with the spirit of innovation, they unlock a multitude of opportunities and push the boundaries of what's possible. This is the essence behind the ScienceLogic Innovators Awards—a program designed to spotlight those visionaries who are making significant contributions to efficiency, scalability, and innovation through their work with the ScienceLogic AI Platform. The 2024 ScienceLogic Innovators Awards are here! This celebrates individuals and teams who dare to redefine the limits of IT. This year’s awardees have not only exhibited extraordinary creativity but have also set new benchmarks in leveraging the ScienceLogic AI Platform to tackle complex challenges and foster the next generation of AIOps. These recipients hail from diverse industries but are united by their commitment to advancing technology's frontiers. Meet the 2024 Innovators Award Winners LTIMindtree - Cloud Transformation Innovator Sivachandrakarthik (Siva), a Principal at LTIMindtree, spearheaded a groundbreaking initiative that integrated the ScienceLogic AI Platform with the company's CloudXperienz platform. This enhanced multi-tenancy and service delivery across more than 25 customers, monitoring 45,000 configuration items within 11 months. LTIMindtree achieved operational efficiencies of 35% and reduced downtime by 20%, clearly demonstrating the potential of forward-thinking collaboration. Computacenter - Contribution to Community and Collaboration Innovator Neil Edwards, a Technical Architect at Computacenter, addressed challenges related to innovating and going the extra mile to improve the ScienceLogic out-of-the-box Powerpack with Meraki Cloud managed devices. His efforts in improving operational efficiency resulted in a dramatic reduction of incidents, from 700 per month to about 100. By sharing these innovations with the ScienceLogic Nexus community, Computacenter has empowered others to adopt similar efficiencies in their IT environments. GDIT - Beyond Monitoring Solutions Pioneer Under the leadership of Gary Slebrch, Vice President of Technology at GDIT, the company's Cove AIOps solution harnessed the ScienceLogic AI Platform to expand its monitoring capabilities. This growth, from 1,200 devices to 13,200 objects, represents a 1000% increase, significantly enhancing operational efficiency and decision-making. Real-time data now offers unprecedented visibility into user activity and system performance. Tata Consultancy Services (TCS) - Dev's Choice Innovator Led by Solution Architect Sankalp Singh, TCS introduced Monitoring as Code (MaC) within the ScienceLogic AI Platform, transforming the management of dynamic IT landscapes. By automating processes like server onboarding and Maintenance Mode scheduling, TCS saved approximately 310 hours of manual effort per month, illustrating substantial efficiency gains and cost savings. Softility - Automation and Efficiency Innovator Innovators Sushil Mulukala, Sr. Associate Consultant, and Chenchu Sowmya Dhulipalla, Software Engineer, alongside their team at Softility, showcased the power of automation in a large public sector agency. By leveraging continuous monitoring and improved ticketing processes with ScienceLogic, they saved over 200,000 hours in six months, allowing engineers to focus on more complex tasks. Axians UK - Integration and Customization Innovator James Masters, a consultant at Axians UK, earned recognition for his innovative integration of Juniper Mist's AI-driven wireless platform with ScienceLogic's monitoring capabilities. His development of a comprehensive Powerpack significantly increased customer acquisition and service offerings, growing supported sites from 250 to 1,000 and improving renewal rates and responsiveness. These exemplary projects serve as a testament to what can be achieved when cutting-edge technology meets visionary leadership. For IT professionals seeking to enhance operational efficiencies or drive digital transformation, the achievements of this year's winners provide invaluable lessons and insights. Watch our On-Demand PowerHour event, where the ScienceLogic Innovators share their ideation processes, the challenges they overcame, and the execution strategies behind these groundbreaking projects. Don't miss the opportunity to learn and be inspired—watch on-demand webinar or check out our winner’s page!
kyraecker
Moderator
6 hours agoPlace Customer Enablement & Programs Blog
customer success
customer_programs
Innovation
Innovators
9Views
0likes
0Comments
Restorepoint Automation PowerPack v104 is Released
Hello, We are pleased to announce that Restorepoint Automation PowerPack version 104 has been released. This PowerPack contains supporting changes to enhance compatibility withRestorepoint SyncPack version 2.3.0. Restorepoint Automation PowerPack version 104 is supported for SL1 v12.1 or higher, and for PowerFlow version 2.6.0 and higher, and works with the Datacenter Advanced Enrichment Actions PowerPack. Thank you, Release Management
judeEmc2
Moderator
8 hours agoPlace Product Release Discussions
powerflow
restorepoint
restorepoint_automation
1View
0likes
0Comments
User Groups- How to Join or Request to Co-Manage One
Hello Nexus Community Members, Have you had a chance to visit our User Groups? Most of our user groups are organized around topic, event, location or audience. They are all pertinent to ScienceLogic Products, Services and Customers. There are varying levels of privacy depending on the audience and content. Log In to the Nexus Community Click on the User Group you would like to Join Click on the Send Request to Join button If you think you would like to create and co-manage a user group with us, please message me directly and we can talk about the launch process and how this might benefit the community. Cheers, Sara
SaraLeslieAdmin
Community Manager
2 days agoPlace Community Information
2Views
0likes
0Comments
Nexus Community Weekly Highlights #9
Hello Nexus Community Members, We want to continue to welcome new members- we look forward to working with you. Pritam Wiseman AbsoluteBore vugale IvanP Radhika John4KBRSL1 jimco KyleTanaka Jeff_Kinny Feel free to share your ideas and feedback so we can get you the most helpful resources and information. Cheers, Sara- Community Manager
SaraLeslieAdmin
Community Manager
2 days agoPlace Community Information
13Views
0likes
3Comments
Change the severity of an Event on SL
Would it be possible to change or set the severity of a trap event if it occurs at a specific time. e.g. Should it occur during business hours set/change it to a minor or should it occur after hours set/change it to another severity
tdtsatsi
Participant
2 days agoPlace ScienceLogic SL1
run_book_automation
4Views
0likes
0Comments
Week of November 11, 2024 - Latest KB Articles and Known Issues
1 MIN READ A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.
PavaniKatkuri
Moderator
2 days agoPlace Latest KB Articles and Known Issues Blog
10Views
0likes
0Comments
12.3 CA Testing Progress
Chris How is 12.3 testing going? Is there anything we can help out with? Please let us know 👇
patmcclain
Community Manager
2 days agoPlace 12.3 CA EAP
47Views
0likes
3Comments
12.3 CU - Default em7admin admin pass not working during Node configuration process...
We are working to stand up 12.3 and have run into some issues. The primary issue at this time is that when we go to connect the CUI to the enviornment via the Node configuration Utility (or appliance link in classic ui), the default em7admin password does not seem to work. We have tried both goign to the CU via the :7700 path for node management, or just the main site and both gives us a "Login Failed" message. Has the default em7admin password on the CU been changed? We have a few other issues, but want to try to knock them out 1 by 1 in hopes they are connected. Any advice/guidance that can be provided would be greatly appreciated.
Solved
Chris
Contributor II
2 days agoPlace 12.3 CA EAP
62Views
1like
8Comments
Filesystem thresholds based on Space (not percentage) available
Trying to create a DA that alerts when filesystem has x GB left rather than percentage left. This is valuable as setting current thresholds to 99% could still mean there is 100's GB still available, which for big filesystems this is not an issue. This information is available through the host resource oid's and I have created a threshold which is visible on the devices the DA is aligned to. However, this is a threshold for ALL filesystems rather than being able to specify for individual filesystems. Anyone with any ideas on how to get the same behavior as the internal filesystem thresholds where we can specify this threshold on individual filesystems?
andrewtaylor
Contributor
2 days agoPlace ScienceLogic SL1
DA
31Views
0likes
1Comment
Heartbeats Monitoring - suggestion
Hello, One of our customer is using a lot of Custom Scripts, where we are monitoring their output by syslog. There is starting a problem, when script stuck or block. Then customer don't know about it. Is there any possibilities how to monitor, If these scripts are working? We have suggestion, that Custom Scripts can send also message like OK or KO. 2 Events will match these both. There should be an action (run book) for script is running like: em7_snippets.generate_alert(xtype = 1, xid=EM7_VALUES['%x'], message = 'script heartbeat') and not running with count like: if EM7_VALUES['%c'] >= 2: em7_snippets.generate_alert(xtype = 1, xid=EM7_VALUES['%x'], message = 'script is not running') There will be also 2 automation. For script heartbeat will be action for heartbeat every 5min (for example as schedules) and for some Device group. Second automation for not running will have action not running. I think, there will must be next two events which will be matched by "script heartbeat or script is not running". Also if new syslog message will come, the first events (mentioned above) will must clear these events for continue with actions and automatons. Do you think that it is possible to implement it? How will look Hardware usage when we will have more automations/actions or when we will have it on lot of devices? Do you think that it is construable? Thank you for your answers.
Marcel
Participant
2 days agoPlace ScienceLogic SL1
run_book_automation
14Views
0likes
0Comments
ScienceLogic Advances FedRAMP Authorization Process for Government Cloud Platform
1 MIN READ ScienceLogic has achieved "In Process" designation in the FedRAMP Marketplace for its Government Cloud platform. This milestone marks significant progress toward FedRAMP Moderate authorization, reinforcing ScienceLogic's commitment to robust security and compliance standards for both government and commercial organizations. Once authorized, agencies and businesses alike can leverage ScienceLogic's comprehensive IT operations platform while meeting stringent federal security requirements, while regulated industries can benefit from the platform's elevated security protocols. The ScienceLogic Government Cloud will provide organizations with real-time visibility and analytics across their hybrid IT environments, supporting critical digital transformation initiatives. Read the full press release
SaraLeslieAdmin
Community Manager
3 days agoPlace Product Blog
14Views
1like
0Comments
ServiceNow Cases SyncPack v1.1.0 Release Notification
Hello, We are pleased to announce that the ServiceNow Cases SyncPack v1.1.0 has been released. The download for this release can be found on the Support Portal here:https://support.sciencelogic.com/s/release-file/aBtVL0000000LhB0AU/servicenow-case Version 1.1.0 of the ServiceNow Cases SyncPack adds OAuth2 support to the SyncPack. Version 1.1.0 of the ServiceNow Cases SyncPack includes the following feature: Added OAuth2 support to the SyncPack. There are four required parameters you can add to a configuration object to facilitate OAuth2 connection to ServiceNow: snow_oauth_client_id: OAuth2 Client ID from ServiceNow snow_oauth_client_secret: OAuth2 Client secret from ServiceNow snow_oauth_token_url: Full authentication URL, including host and protocol from ServiceNow. For example, "https://<test-instance-name>.service-now.com/oauth_token.do" snow_auth_method: You can enter 'oauth' or 'http_basic' as the value. If no value is provided, 'http_ basic' will be used for connection.
judeEmc2
Moderator
7 days agoPlace Product Release Discussions
syncpack
23Views
3likes
0Comments

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