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This week's updates to the Doc sites at docs.sciencelogic.com
12/20/24 Doc updates to the main docs site at https://docs.sciencelogic.com/ Updated the manual for Restorepoint 5.6 for the 20241218 release. Various updates to fix typos and bad links, and general cleanup after SL1 12.3.0 release. 12/20/24 Doc Updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ Updated the Restorepoint release notes for the 20241218 release. Various updates to fix typos and bad links, and general cleanup after SL1 12.3.0 release. Happy Holidays from the ScienceLogic Documentation team!
Mike_Jasper
Moderator
20 hours agoPlace Product Documentation
documentation
product_documentation
product_release_notes
3Views
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Restorepoint 20241218 Release Notification
We are pleased to announce the Restorepoint 20241218 has been released with the following updates: Addressed several support defects including improving global search results, truncated transcripts, plugins for NAT addresses if provided, updated processes for cron scheduling, protocol filters on reports, and a solution to the overwriting issue for exporting mulitple configurates to a fileserver. The Restorepoint manual was also updated to include config diff limits and updates to the Docker agent options.
shannonlovell
Employee
2 days agoPlace Product Release Discussions
2Views
0likes
0Comments
Looking Back – ScienceLogic’s Top Five Moments of 2024
3 MIN READ As we close the chapter on 2024, we want to extend our heartfelt gratitude to you—our customers and partners—for inspiring and driving us forward. The holiday season offers a unique moment to celebrate shared achievements, reflect on milestones, and set the stage for an even brighter future. This year has been one of growth, innovation, and collaboration, and we are thrilled to share ScienceLogic’s Top Five Moments of 2024 with you. #1: Launching Nexus – Your Gateway to the Future of Collaboration. One of our proudest moments this year was the unveiling of Nexus, ScienceLogic’s cutting-edge customer community. Nexus isn’t just a platform; it’s a dynamic ecosystem where ideas flourish, connections strengthen, and innovation takes flight. With access to expert guidance, peer insights, and a wealth of resources, Nexus empowers you to thrive in the ever-changing IT landscape. This community is your space to lead, learn, and shape the future. If you haven’t already, we invite you to register to unlock the power of community and be part of this transformative journey. Register on Nexus Today #2: Celebrating Excellence – The 2024 Innovators Award Winners This year, we celebrated the visionaries driving groundbreaking AIOps transformations with our 2024 Innovators Awards. These trailblazers have leveraged the ScienceLogic AI Platform to create meaningful, lasting impacts in their organizations and industries. Their stories inspire us to continue delivering solutions that empower our customers to achieve their boldest goals. Meet the Innovators #3: SL1 Earns FedRAMPCertification – A Milestone in Public Sector Excellence A defining moment this year was achieving “In Process” status with FedRAMP for our Government Cloud platform, now listed in the FedRAMP Marketplace. Building on our decade-long DoDIN APL certification for on-premise solutions, this step underscores our commitment to delivering secure, unified IT management for the public sector. With dual certifications and an ongoing pursuit of FedRAMP Moderate authorization, ScienceLogic continues to set the standard for compliance, security, and innovation. Learn More #4: PowerHour – Delivering Expertise at Your Fingertips This year, PowerHour became the go-to resource for hands-on learning and actionable insights. Designed to help you unlock the full potential of our solutions, this program empowers you to stay ahead in a fast-paced industry. Whether live or on-demand, each session delivers practical strategies and expert guidance. As we gear up for 2025, we remain committed to creating even more opportunities to equip you for success. Access 2024 On-Demand Sessions #5: Redefining Innovation with Skylar AI This year marked the debut of Skylar AI, our latest platform enhancement designed to push the boundaries of Autonomic IT. With Skylar RCA and Analytics now generally available, the platform empowers teams to make data-driven decisions, automate complex workflows, and deliver measurable business outcomes. Looking ahead to 2025, we’re thrilled to bring Skylar Advisor to life—a groundbreaking addition that will revolutionize the IT landscape. Discover the Skylar Roadmap As we reflect on 2024, we’re reminded that every milestone is a shared victory. Your trust, partnership, and commitment inspire us to aim higher, innovate further, and deliver even greater value. Here’s to another year of bold advancements, stronger relationships, and unparalleled success. Stay tuned—2025 promises to be our most transformative year yet. Wishing you a joyful holiday season and a prosperous New Year!
ArielleRecine
Community Manager
2 days agoPlace Customer Enablement & Programs Blog
sciencelogic
17Views
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0Comments
Remediation with Restorepoint (Part I)
2 MIN READ The Basics It’s important to understand that remediation options are part of the compliancerule definition, not the policy. That means a single policy can contain rules with different remediation options. To see the remediation options, go to Compliance --> Device Policies, open up a policy, and bring up the rule editor by either creating a new rule or selecting an existing one. You will see the “Remediation” drop-down menu: 1 - Remediation Type "Manual" The first and simplest remediation type is “Manual”. This is simply a text string providing instructions to an operator who is responding to a compliance alert. For example, a simple rule that checks for the existence of a default “public” SNMP community on a Cisco IOS device could have these very simple instructions: When a device is in violation of this rule, the remediation text will be included in the alert that gets generated. Here, in an email alert: 2 - Remediation Type "Automatic" The second remediation type, “Automatic”, lets you specify a series of commands to execute on the device. For example, to enable auto-remediation of our example “No Public SNMP Community” rule, you could run the “no snmp-server community public” IOS command: When a device is in violation of this rule, the specified commands are automatically executed on the device, bringing it back into compliance. 3 - Remediation Type "Command" The final remediation type, “Command”, is similar to “Automatic” except that, instead of entering the commands to run on the device, you can specify a previously saved Device Control script to run. In our example: Here, the "Remove Public SNMP Community" script has previously been saved and contains the same commands we used in the "automatic" example: Since device controls can be created as Lua scripts instead of simple lists of commands, using the “command” remediation type allows for more complex actions. Summary The goal of this article was to introduce the different Remediation options in Restorepoint. Remember: You don't have to add remediation steps to every rule in a policy -- and the ones you do add don't have to be of the same type. Even if you are not ready to enable automatic reconfiguration of devices in your environment, don’t be afraid to add a “manual” Remediation action to your compliance rules. Coming soon, I’ll post a follow-up article about using variables and Lua scripting to improve on the simple remediations we used today.
mjensen
Employee
3 days agoPlace Product Blog
restorepoint
sciencelogic
14Views
0likes
0Comments
Week of December 9, 2024 - Latest KB Articles and Known Issues
1 MIN READ A set of Knowledgebase Articles published last week is listed below. All KBAs can be searched via Global Search on the Support Portal and filtered by various components like product release.
PavaniKatkuri
Moderator
4 days agoPlace Latest KB Articles and Known Issues Blog
6Views
0likes
0Comments
ScienceLogic Job: Sr. Technical Support Engineer
What you’ll be doing… We know you love a challenge. And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their networks; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our cutting-edge hybrid cloud network monitoring software. The Sr. Technical Support Engineer provides support for ScienceLogic’s entire product suite. Acts as a Tier 2 escalation point for advanced customer issues •Assists with all support cases during periods of heavy volume•Leads support efforts for customers who have been determined to have Critical value •Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success •Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned •Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams •Acts as a subject matter expert in more than one area of the product •Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations •Proactively looks for ways to improve processes and innovate the support experience •Builds relationships and partnerships with other ScienceLogic teams •Mentors and trains new team members •Acts as a Tier 2 escalation point for advanced customer issues •Provides on-call and shift coverage as required Visit the Job Posting for more details about the role and to apply
SaraLeslieAdmin
Community Manager
5 days agoPlace Job Board
sciencelogic_job
8Views
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0Comments
Microsoft:DHCP Server v101 PowerPack Release Notification
We are pleased to announce that the Microsoft:DHCP Server v101 PowerPack has been released. The download for this release can be found on the Support Portal under the PowerPack filename: https://support.sciencelogic.com/s/release-version/aBu0z000000XZKYCA4/microsoft-dhcp-server Enhancements and Issues Addressed The following enhancements and addressed issues are included this release of the "Microsoft: DHCP Server": Addressed an issue in which the "Microsoft: DHCP IPv4 Scope Performance" Dynamic Application issued errors when collecting data for multiple scopes. (Case: 00339981) Please refer to the Microsoft:DHCP Server v101 PowerPack File Details in the PowerPacks section of the Support Portal for all information pertaining to the Microsoft:DHCP Server v101 PowerPack Support Status, Minimum SL1 Version, Solution Information, and Pricing Information. The Microsoft:DHCP Server v101 PowerPack Release File Details also contains links to the Release Notes, Manual, and PowerPack Info Report. Issues Addressed in the Microsoft:DHCP Server v101 PowerPack Release can be found in the Release Notes.
SueSloan
Moderator
5 days agoPlace Product Release Discussions
powerpack
2Views
0likes
0Comments
SL1 Ibiza 12.3.0 Release Notification
We are pleased to announce the release of SL1 Ibiza 12.3.0. The release downloads can be accessed using the following links: ISO image: https://support.sciencelogic.com/s/release-file/aBtVL0000000gVV0AY/1230 siloupdate(patch): https://support.sciencelogic.com/s/release-file/aBtVL0000000gTt0AI/1230 Request AMI images via portal: https://support.sciencelogic.com/s/request-amazon-ami Azure images (VHD) can bedownloadedfromthe Image Downloads page Release documents can be found via the following links: 12.3.0 Release Notes: https://docs.sciencelogic.com/release_notes/sciencelogic_12-3-0_release_notes.pdf 12.3.0 Getting Started: https://docs.sciencelogic.com/getting_started_docs/sciencelogic_12-3-0_getting_started_guide.pdf 12.3.0 Product Changes: https://docs.sciencelogic.com/product_change_pdf/sciencelogic_12-3_0_product_changes.pdf Release Ibiza 12.3.0 includes several new features: Skylar AI Integration: Skylar AI page in SLI represents the Skylar AI engine, which gathers and analyzes data from SL1 for anomaly detection and predictive alerting. Anomaly Detection: The Machine Learning page was renamed Anomaly Detection, and the Machine Learning Thresholds page was renamed Anomaly Detection Thresholds. Events: Added a new Skylar Analytics Summary panel to the Event Investigator page to show predictive alerts from Skylar AI. Business Service: The Business Services and Service Investigator pages have been updated to include new features, such as new information in the Timeline panel on the Service Investigator page. Device Management: Added a new Relationships and Membership panel to the Device Investigator. Dashboard: Improved data visibility and management for Dashboard widgets. Package Update: Multiple package updates to improve security and system performance Python 3 support: Additional core SL1 features have now been updated to support Python 3. Additional new features and enhancements can be found in the release notes. Before deploying Ibiza 12.3.0, please read the following notes: There is a potential issue impacting collectors after upgrade. For details please see KBA: https://support.sciencelogic.com/s/article/16068 Because of the deprecation of the legacy version of Data Pull in SL1 version 12.1.2 and 12.2.1.1, before you can upgrade to 12.3.0, you must first upgrade to 12.1.2 or 12.2.1.2, or install 12.2.1.1 (12.2.1.1 is ISO only). If you are currently on SL1 12.1.0.x or 12.1.1 and all of your appliances are running on Oracle Linux 8 (OL8), you can upgrade to 12.1.2 or 12.2.1.2 and then upgrade to 12.3.0. For versions 12.2.0 and later, the SL1 platform can be deployed only on Oracle Linux 8 (OL8) operating systems. All customers who are upgrading from a version of SL1 that runs fully or partially on OL7 must first upgrade to SL1 12.1.2 and then convert all appliances to OL8 before you can upgrade to SL1 12.2.0 or later. If you take no action before January 30, 2025, all older SL1 systems with OL7 will continue to run, but ScienceLogic will not support them, and the systems might not be secure. For upgrade instructions and important notes about upgrading to 12.1.2, see the SL1 Golden Gate 12.1.2 Release Notes. For more information, see the OL8 Conversion Resource Center on the ScienceLogic Support portal. For additional details, please read Ibiza 12.3.0 release notes
frankzhao
Moderator
5 days agoPlace Product Release Discussions
platform
sl1
43Views
0likes
0Comments
Equinix Powerpack?
I am curious if anyone has built an Equinix powerpack to collect things such as port inventory, alarms, and maintenance events from Equinix API. I'd be willing to share some of our packs in return:) Thank you, Mike
MikeOsborne
Contributor
8 days agoPlace ScienceLogic SL1
18Views
2likes
0Comments
Introducing our newest blogger: Marc Jensen Sales Engineer
1 MIN READ Based in Austin, Texas,Marc Jensen has been ScienceLogic Sales Engineer for three years. Before coming to ScienceLogic, Marc spent many years working in the network industry in both pre- and post-sales roles, primarily focused on delivering, supporting, and troubleshooting infrastructure security and monitoring solutions. As a result, he knows a disturbing amount about forgotten technologies like Token-Ring and Frame Relay. Fun fact: Marc is really into hiking and backpacking and once spent 27 days in the Utah desert with a blanket, cup, and knife as his only gear. Stay tuned for some great content that Marc will be publishing in the Nexus Community.
SaraLeslieAdmin
Community Manager
8 days agoPlace Product Blog
26Views
0likes
0Comments
This week's updates to the Doc sites at docs.sciencelogic.com
12/12/24 Doc updates to the main docs site at https://docs.sciencelogic.com/ Extensive documentation updates to reflect the many new features that were added toSL1 12.3.0 Ibiza. Updated theMonitoring Windows with PowerShell documentation to reflect updated content for the Microsoft: DHCP Server v101 PowerPack. Updated the documentation for the Palo Alto v103 PowerPack, which added three new credential types for REST API support. 12/12/24 Doc Updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/ SL1 12.3.0 Ibiza. This release includes: Support for the Beta version of Skylar Analytics, including numerous SL1 user interface updates Enhancements to the Service Investigator and Device Investigator pages New dashboard data visibility options Updates to meet FedRAMP requirements Global Manager single sign-on configuration updates and stackDiff options Package updates for enhanced security and improved performance Utilization of MariaDB 10.6 and Python 3.11 And many more updates! SL1 12.2.5 Hollywood, which includes package updates to improve security and system performance and addresses multiple issues from previous releases. JMX PowerPack v104, which includes updates to support Python 3 compatibility and updated snippet framework conversions. Microsoft: DHCP Server v101 PowerPack, which addresses a support defect for the "Microsoft: DHCP IPv4 Scope Performance" Dynamic Application. Palo Alto Base Pack PowerPack v103, which includes updates to support Python 3 compatibility and adds support for REST API requests along with two new device classes and three new example credentials. Restorepoint MR20241204, which addresses multiple support defects.
banderton
Moderator
9 days agoPlace Product Documentation
documentation
9Views
1like
0Comments
Possible deprecation of legacy HPE Edge Connect authentication
Hello all! We are working on an update to the HPE Edge Connect PowerPack that converts the dynamic applications to use the snippet framework. This will improve supportability, simplify troubleshooting, improve performance, and make it easier to customize the collections to suit your needs. As part of this, we are considering dropping support for "cookie" auth and requiring users to use API keys to connect SL1 to the Edge Connect Orchestrator. If you have a use case that precludes using an API key for this integration, please reach out and help us understand your parameters. Thanks!
TaylorJohnson
Moderator
10 days agoPlace ScienceLogic SL1
integration
powerpack
14Views
0likes
0Comments

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