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This week's updates to the Doc sites at docs.sciencelogic.com
7/18/25 Doc updates to the main docs site at https://docs.sciencelogic.com/: Updated the Restorepoint 5.6 Manual with new Workstation Database Archive content to reflect new user options in the user interface. 7/18/25 Doc Updates to the release notes site at https://docs.sciencelogic.com/release_notes_html/: Added release notes for SL1 12.3.6, which includes package updates and addresses multiple issues from previous releases. Added release notes for version 103 of the Cisco: ACI Multi-Site Manager PowerPack, which includes updates for compatibility with Python 3 and an addressed issue. Added Restorepoint MR20250716 release notes which addressed issues that prevented users from updating appliances and prevented Regex searches from properly searching archives. Log retention policies were also updated to apply to historic jobs in the database. Added release notes for version 111 of the Cisco: UC VOS Applications PowerPack release, which includes updates for Python 3 compatibility. Added release notes for version 104 of the Hitachi Data Systems: VSP PowerPack release, which includes updates for Python 3 compatibility. Added release notes for version 109 of the Tandberg Infrastructure PowerPack release, which includes updates for Python 3 compatibility and several resolved issues.Restorepoint 5.6 20250716 Release
Hello, We are pleased to announce the Restorepoint 5.6 2025076 release. The following updates were made to the appliances: Addressed an issue that prevented offline users from updating their appliances (RES-4669) Addressed an issue that prevented Regex Search from searching against files in an archive (RES-4666) (Case: 00524071) Removed the telnet option from the admin CLI Help command (RES-4662) Updated the Log Retention Policy (Administration > System Settings > Logs/Alerts) to also apply to jobs in the database so that they are retained for a longer period of time. You can list or delete the historic jobs through two new endpoints: GET /jobs/historic and DELETE /jobs/historic/(JobID). (RES-4618) Thank you, Release ManagementGot a Game-Changing SL1 Story? Here's Why You Should Apply for the 2025 Innovators Awards
1 MIN READ Nominations close August 20 — Apply or nominate someone here. We're ready to shine a spotlight on the bold thinkers and change-makers in our ScienceLogic community. The Innovators Awards celebrate customers and partners who push boundaries, solve tough challenges, and deliver real results using SL1. Whether you’re leading an automation initiative, building something brilliant with PowerFlow or turning chaos into clarity across your IT ecosystem—we want to hear from you. Here are 3 quick reasons to apply (or nominate a colleague) before August 20: Get the recognition your work deserves Innovation doesn’t always shout—it solves, improves, transforms. The Innovators Awards give your team the credit and visibility it’s earned, across the Nexus Community and beyond. Inspire others across the ScienceLogic ecosystem Your journey could help another customer spark their own transformation. Past winners have become the go-to examples of SL1 innovation—and your story could be next. Be featured and celebrated Winners receive exclusive recognition at Nexus Live 2025, plus promotion through customer blogs, newsletter and in social. Today is your day to be celebrated. How to Apply The process is easy—and open to all customers and partners with an active SL1 deployment and a great story to share. Apply here by August 20. Let’s all celebrate the best of our community. Apply or nominate someone today.Restorepoint RPM Agent 5.6 20250716 Release
Hello, We are pleased to announce the release of a new Restorepoint RPM Agent v5.6 20250716. This release addresses the following issue: Addressed an issue in which agents with multiple SSH master ports did not correctly cycle through to set a connection when using the AdditionalSSHPorts config for a RPM agent. This release is available now from the Product Downloads page (Restorepoint > Agent > Restorepoint RPM Agent). Thank you, Release ManagementNew initiative within SL1 Studio - Launch of PowerPack Ecosystem!
Hello everyone, We're thrilled to share some exciting news with you! As part of our ongoing efforts to foster innovation and collaboration, we're launching the PowerPack Ecosystem, a brand-new initiative within SL1 Studio. This platform will allow our customer base to submit Powerpacks that they would like to share with the Community. This is a fantastic opportunity for all of you to showcase your creativity and contribute to the collective knowledge of our community. We encourage you to visit the PowerPack Ecosystem page for more details about this exciting new initiative. We believe that this will be a great way to connect, share, and learn from each other. If you have any PowerPack that you'd like to share, we'd absolutely love to hear from you! Click here to start the process and join us in making this initiative a success. Thank you for your continued support and enthusiasm.Meet our Newest Blogger- Michael Leonberger
1 MIN READ With three decades of progressive leadership in technology and service delivery, Michael brings a unique combination of technical expertise and customer-focused innovation to every engagement. His diverse background spanning MSPs and Federal agencies—with deep expertise in Security, Systems, Networking, and Observability—provided the perfect foundation for his transformative 21-year journey with ScienceLogic. This experience uniquely positioned him to understand both the technical complexities and operational challenges that organizations face in today's rapidly evolving technology landscape. At ScienceLogic, Michael has partnered with hundreds of clients to drive deployment efficiencies, architect custom solutions, and establish industry best practices. His collaborative approach and deep technical insight have consistently delivered measurable results across diverse environments and use cases. Beyond client delivery, Michael and his team are the architects behind innovative service offerings including the Optimization Access Service (OAS) program and the Operational Insights PowerPack(s)—solutions that have redefined how organizations approach IT optimization and operational visibility. Keep an eye out for some great posts and videos from Michael and team. mleonbergerServiceNow Service Graph Connector SyncPack v1.1.1 Release
Hello, We're pleased to announce the release of ServiceNow Service Graph Connector SyncPack v1.1.1. Issues Addressed The following issues are addressed in this release: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was JellyBean or later. Addressed an issue where devices merged in the Service Graph Connector with topology relationships caused an error. As part of the fix for this issue, a new enable_advanced_topology toggle was added to the device and interface syncs. The toggle is disabled by default. Additional System Requirements: "Base Steps" SyncPack version 1.5.5 or later. "ServiceNow Base" SyncPack version 3.8.0 or later. ServiceNow version Tokyo or later with Web Services enabled. ServiceNow CMDBCI Class Models version 1.49.0 or later. You can download the class models from the ServiceNow Store. "Service Graph Connector for ScienceLogic" application version 1.0.2. You can download the application from the ServiceNow Store. NOTE: The Service Graph Connector will not work with Incidents synced to ServiceNow. As a result, the Configuration Item field and the related list on the [Affected CIs] tab will not be populated when using the Service Graph Connector. The Device field on the Event record will also be blank. This issue is addressed in version 4.0.0 of the ServiceNow Incident SyncPack. You can find this SyncPack via the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Thank you, Release ManagementServiceNow CMDB SyncPack v3.6.3 Release
Hello, We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later. Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable. You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Please review the release notes for this SyncPack carefully before installing it. Thank you, Release ManagementServiceNow CMDB SyncPack v3.6.3 Release
Hello, We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later. Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable. You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Please review the release notes for this SyncPack carefully before installing it. Thank you, Release ManagementServiceNow Service Graph Connector SyncPack v1.1.1 Release
Hello, We're pleased to announce the release of ServiceNow Service Graph Connector SyncPack v1.1.1. Issues Addressed The following issues are addressed in this release: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was JellyBean or later. Addressed an issue where devices merged in the Service Graph Connector with topology relationships caused an error. As part of the fix for this issue, a new enable_advanced_topology toggle was added to the device and interface syncs. The toggle is disabled by default. Additional System Requirements: "Base Steps" SyncPack version 1.5.5 or later. "ServiceNow Base" SyncPack version 3.8.0 or later. ServiceNow version Tokyo or later with Web Services enabled. ServiceNow CMDBCI Class Models version 1.49.0 or later. You can download the class models from the ServiceNow Store. "Service Graph Connector for ScienceLogic" application version 1.0.2. You can download the application from the ServiceNow Store. NOTE: The Service Graph Connector will not work with Incidents synced to ServiceNow. As a result, the Configuration Item field and the related list on the [Affected CIs] tab will not be populated when using the Service Graph Connector. The Device field on the Event record will also be blank. This issue is addressed in version 4.0.0 of the ServiceNow Incident SyncPack. You can find this SyncPack via the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Thank you, Release ManagementSL1 Ibiza 12.3.6 Release Notification
We are pleased to announce that SL1 Ibiza 12.3.6 is now available. The release and documentation can be accessed using the following links: https://support.sciencelogic.com/s/release-file/aBtVL00000011wX0AQ/1236 If you are planning to consume SL1 Ibiza 12.3.6, be advised of the following: The 12.3.6 release is available only as a patch; there is no ISO version. You can upgrade to this release directly from the following SL1 releases: 12.3.5 12.3.0 12.2.7 SL1 12.1.2, if all of your SL1 appliances have been converted to OL8 12.2.x and 12.3.x STIG-compliant users can upgrade to this release so long as they have not consumed or upgraded to the 12.3.0 STIG release. If you previously deployed or upgraded to 12.3.0 STIG, you cannot upgrade to 12.3.6 STIG due to a known technical issue. AWS deployments that are using Aurora 3 can upgrade to this release. If you are currently deployed using Aurora 2, you can upgrade to this release but you must perform a post-upgrade Aurora 2 to 3 conversion. SL1 12.3.6 is Department of Defense Information Network (DoDIN)-certified. NOTE: If you are on 12.1.2, you should upgrade directly to 12.3.6 without consuming the 12.2.x releases. WARNING: If you are upgrading from a version prior to 12.2.3, then after upgrading SL1, you must also upgrade MariaDB 10.4.x to version 10.6.18. Failure to perform this MariaDB upgrade can cause major functionality issues in SL1. IMPORTANT: You can consume SL1 12.3.6 only if you are upgrading from an earlier SL1 version that supports upgrades to this release. There is no ISO version for version 12.3.6. For more details, please see SL1 Ibiza 12.3.6 release notes
