Microsoft Teams v2.0.1 SyncPack is Released
Hello, We are pleased to announce the release of Microsoft Teams v2.0.1 SyncPack. The following issue was addressed in this release: Addressed an issue that prevented configuration objects from being visible after installing the SyncPack. (Case: 00559847) Thank you, Release ManagementServiceNow Incidents SyncPack v4.2.1 is Released
Hello, We are pleased to announce the release of ServiceNow Incidents SyncPack v4.2.1. Version 4.2.1 of the ServiceNow Incidents SyncPack updates the "Lock" feature to use a Redis lock instead of a Couchbase lock, which allows the SyncPack to function correctly when using DynamoDB or Couchbase as a database. You can download this update from the Support Center page. NOTE: This SyncPack uses the "ServiceNow Base Pack" PowerPack. Thank you, Release ManagementSkylar Automation System Utils v1.3.0 SyncPack is Released
Hello, We are pleased to announce the release of Skylar Automation System Utils v1.3.0 SyncPack, which is now available on the portal: https://support.sciencelogic.com/s/release-file/aBtVL0000001CaD0AU/skylar-automation-system-utils-synchronization To use this SyncPack, you must install Base Steps SyncPack. Thank you, Release Management
SyncPack for HaloITSM Tool
Hi Team, We are planning to integrate HaloITSM tool with our SL1 / Power flow Instance. Would like to know if there is a Sync Pack available for HaloITSM. Below is the link of the ITSM tool. https://usehalo.com/haloitsm/ Let me know if you need any other information. Regards, TarunBase Steps SyncPack v1.6.0 Release
Hello, We are pleased to announce the release of Base Steps SyncPack v1.6.0. This release deprecates the QueryGQL step from the SyncPack (although it is not removed) and adds the GQLRequest step, which you should use to make GraphQL steps going forward. This release addresses two more issues: Addressed an issue that caused the "Sync Service Requests from ServiceNow to SL1" application to fail after upgrading SL1 from version 12.1.2 to 12.3.5. (Case: 00532575) Addressed an issue that caused the "DeleteFromCache" step to fail when using the 'equals' lookup type instead of 'like'. This release is now available on the customer portal under Product Downloads > PowerPacks & SyncPacks here. Read the full release notes here: https://docs.sciencelogic.com/powerpack_release_notes/sciencelogic_base_steps_syncpack-v160_release_notes.pdf Thank you, Release ManagementServiceNow CMDB SyncPack v3.6.3 Release
Hello, We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later. Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable. You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Please review the release notes for this SyncPack carefully before installing it. Thank you, Release ManagementServiceNow Service Graph Connector SyncPack v1.1.1 Release
Hello, We're pleased to announce the release of ServiceNow Service Graph Connector SyncPack v1.1.1. Issues Addressed The following issues are addressed in this release: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was JellyBean or later. Addressed an issue where devices merged in the Service Graph Connector with topology relationships caused an error. As part of the fix for this issue, a new enable_advanced_topology toggle was added to the device and interface syncs. The toggle is disabled by default. Additional System Requirements: "Base Steps" SyncPack version 1.5.5 or later. "ServiceNow Base" SyncPack version 3.8.0 or later. ServiceNow version Tokyo or later with Web Services enabled. ServiceNow CMDBCI Class Models version 1.49.0 or later. You can download the class models from the ServiceNow Store. "Service Graph Connector for ScienceLogic" application version 1.0.2. You can download the application from the ServiceNow Store. NOTE: The Service Graph Connector will not work with Incidents synced to ServiceNow. As a result, the Configuration Item field and the related list on the [Affected CIs] tab will not be populated when using the Service Graph Connector. The Device field on the Event record will also be blank. This issue is addressed in version 4.0.0 of the ServiceNow Incident SyncPack. You can find this SyncPack via the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Thank you, Release ManagementServiceNow CMDB SyncPack v3.6.3 Release
Hello, We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later. Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable. You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Please review the release notes for this SyncPack carefully before installing it. Thank you, Release ManagementServiceNow Service Graph Connector SyncPack v1.1.1 Release
Hello, We're pleased to announce the release of ServiceNow Service Graph Connector SyncPack v1.1.1. Issues Addressed The following issues are addressed in this release: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was JellyBean or later. Addressed an issue where devices merged in the Service Graph Connector with topology relationships caused an error. As part of the fix for this issue, a new enable_advanced_topology toggle was added to the device and interface syncs. The toggle is disabled by default. Additional System Requirements: "Base Steps" SyncPack version 1.5.5 or later. "ServiceNow Base" SyncPack version 3.8.0 or later. ServiceNow version Tokyo or later with Web Services enabled. ServiceNow CMDBCI Class Models version 1.49.0 or later. You can download the class models from the ServiceNow Store. "Service Graph Connector for ScienceLogic" application version 1.0.2. You can download the application from the ServiceNow Store. NOTE: The Service Graph Connector will not work with Incidents synced to ServiceNow. As a result, the Configuration Item field and the related list on the [Affected CIs] tab will not be populated when using the Service Graph Connector. The Device field on the Event record will also be blank. This issue is addressed in version 4.0.0 of the ServiceNow Incident SyncPack. You can find this SyncPack via the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Thank you, Release ManagementScienceLogic's PowerFlow Training: Explore Built-In Integration and Custom Automation Capabilities
PowerFlow is ScienceLogic’s integration platform designed to seamlessly extract, transform, and load data between SL1 and third-party tools. Whether you're implementing built-in integrations or creating custom automations, PowerFlow empowers you to streamline workflows, integrate systems, and enhance IT operations. Find the Right Training for Your Needs Explore training options based on your role and objectives: PowerFlow: ScienceLogic's Bi-Directional Task Execution Platform (1 hour) Discover PowerFlow’s core functionality in this introductory learning path, covering key features, configuration, navigation, and troubleshooting. PowerFlow Integrations: ServiceNow (4 hours) Master PowerFlow’s integration with ServiceNow. This comprehensive learning path includes all content from the introductory PowerFlow course, then dives deeper into implementing SL1 and ServiceNow integration use cases. PowerFlow: Software Development Kit (SDK) (1 hour) For advanced users, this training course shows how to use the PowerFlow Software Development Kit (SDK) to build custom SyncPacks for automation, system integration, and workflow enhancements. Access Training Anytime, Anywhere ScienceLogic University is ScienceLogic's on-demand learning portal. Log in or create an account here to access these PowerFlow training options and other essential topics.
