ServiceNow Cases SyncPack v1.1.0 Release Notification
Hello, We are pleased to announce that the ServiceNow Cases SyncPack v1.1.0 has been released. The download for this release can be found on the Support Portal here:https://support.sciencelogic.com/s/release-file/aBtVL0000000LhB0AU/servicenow-case Version 1.1.0 of the ServiceNow Cases SyncPack adds OAuth2 support to the SyncPack. Version 1.1.0 of the ServiceNow Cases SyncPack includes the following feature: Added OAuth2 support to the SyncPack. There are four required parameters you can add to a configuration object to facilitate OAuth2 connection to ServiceNow: snow_oauth_client_id: OAuth2 Client ID from ServiceNow snow_oauth_client_secret: OAuth2 Client secret from ServiceNow snow_oauth_token_url: Full authentication URL, including host and protocol from ServiceNow. For example, "https://<test-instance-name>.service-now.com/oauth_token.do" snow_auth_method: You can enter 'oauth' or 'http_basic' as the value. If no value is provided, 'http_ basic' will be used for connection.Connect with a PowerFlow Product Manager
We Want Your Insights! We would love to connect with you one-on-one to gather your feedback and insights about PowerFlow. Your experiences are key to shaping the future of our product! Why Chat? Share your thoughts on how we can improve Discuss any challenges you’ve faced Help us prioritize features that matter to you Please note that these calls are not intended to address issues that can be resolved through Support Cases. Ready to make an impact? Book a call with us now! Thanks for being part of our journey!ServiceNow CMDB SyncPack v3.6.3 Release
Hello, We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later. Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable. You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Please review the release notes for this SyncPack carefully before installing it. Thank you, Release ManagementServiceNow Service Graph Connector SyncPack v1.1.1 Release
Hello, We're pleased to announce the release of ServiceNow Service Graph Connector SyncPack v1.1.1. Issues Addressed The following issues are addressed in this release: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was JellyBean or later. Addressed an issue where devices merged in the Service Graph Connector with topology relationships caused an error. As part of the fix for this issue, a new enable_advanced_topology toggle was added to the device and interface syncs. The toggle is disabled by default. Additional System Requirements: "Base Steps" SyncPack version 1.5.5 or later. "ServiceNow Base" SyncPack version 3.8.0 or later. ServiceNow version Tokyo or later with Web Services enabled. ServiceNow CMDBCI Class Models version 1.49.0 or later. You can download the class models from the ServiceNow Store. "Service Graph Connector for ScienceLogic" application version 1.0.2. You can download the application from the ServiceNow Store. NOTE: The Service Graph Connector will not work with Incidents synced to ServiceNow. As a result, the Configuration Item field and the related list on the [Affected CIs] tab will not be populated when using the Service Graph Connector. The Device field on the Event record will also be blank. This issue is addressed in version 4.0.0 of the ServiceNow Incident SyncPack. You can find this SyncPack via the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Thank you, Release ManagementScienceLogic - ServiceNow Integrations: ITOM Licensing Requirements
ScienceLogic maximizes customers' investments in ServiceNow through its powerful suite of pre-built integrations, referred to as SyncPacks. ScienceLogic offers certified ServiceNow scoped applications for streamlined platform integration, accessible via the ServiceNow Store, ensuring seamless compatibility. Understanding the licensing requirements for ServiceNow integrations is crucial for informed decision-making. This document seeks to clarify the IT Operations Management (ITOM) licensing requirements for ScienceLogic integrations with ServiceNow. Its purpose is to eliminate any confusion regarding which integrations necessitate ITOM licensing. Note: ServiceNow’s ITOM licensing is further organized into different tiers. This document is not intended to help identify the suitable tier for your requirements. For any questions related to this, please contact ServiceNow. Scoped Application ServiceNow Module ITOM License requirement ScienceLogic SL1: Customer Service Management Integration Customer Service Management - Cases No ScienceLogic SL1: Incident Automation IT Service Management - Incident No ScienceLogic ServiceNow Integration IT Service Management - CMDB * Situational ScienceLogic SL1: Service Catalog Automation IT Service Management - Service Catalog ** Situational Service Graph Connector for ScienceLogic IT Operations Management - CMDB Yes ScienceLogic Event Integration IT Operations Management - Events Yes * ScienceLogic is actively adding support for cloud infrastructure mappings within our integrations. To effectively leverage these features in accordance with ServiceNow best practices, you might require ITOM licensing. Customers can contact their ScienceLogic representatives for cloud mapping questions. ** ITOM licenses are necessary only if you are implementing a CMDB using ITOM FAQs Here are some frequently asked questions (FAQs) from our customers Q: Are there other scenarios where one would need IT Operations Management (ITOM) licenses for CMDB? A: The necessity for ITOM licenses is primarily influenced by the specific goals of your organization. Customers of ScienceLogic are not required to adopt ITOM unless their integration module is inherently ITOM-based. We observe that customers generally opt for ITOM in the following situations: To deploy out-of-the-box ServiceNow automation for ensuring data quality and reliability. When transitioning to a more advanced, ServiceNow-defined CSDM (Common Service Data Model) framework. Q: Do Business Services in ScienceLogic need IT Operations Management (ITOM) licenses to be integrated into ServiceNow? A: No, it does not. ScienceLogic integrations leverage out-of-the-box ServiceNow CMDB tables, eliminating the need for ITOM licenses. You can effectively replicate ScienceLogic Business Service Models in ServiceNow by leveraging our integrations. Customer Testimonials Discover what our customers are saying about our integrations. “ We like that ScienceLogic has a tight integration with ServiceNow and particularly the fact that we don't need to deploy the additional discovery modules from an integration perspective. ” “ We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. ScienceLogic is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems. ”Restorepoint SyncPack v2.3.1 Release Notification
Hello, We are pleased to announce that the Restorepoint SyncPack v2.3.1 has been released. The download for this release can be found on the Support Portal here: https://support.sciencelogic.com/s/release-file/aBtVL0000000LfZ0AU/restorepoint-synchronization Version 2.3.1 of the Restorepoint SyncPack updates the compatibility of the "Create Custom Link (GQL)", updates timeouts, and addresses multiple issues with logging. The following features were added in this release: Updated the "Create Custom Link (GQL)" step to be compatible with SL1 versions greater than 12.x.x Replaced SL1 and Restorepoint specific timeouts in all Restorepoint applications with a common read timeout. Updated all API calls to Restorepoint to ensure that the read timeout configuration option scales appropriately to the number of logs. The following issues were addressed in this release: Improved logging and messaging of logs when non-SSH credentials are improperly aligned to Restorepoint based devices. If invalid credentials are provided, those devices are now skipped during the sync instead of causing the sync to fail. (Case: 00433253) Addressed an issue that prevented the "Restorepoint: Get List of Logs" from running successfully due to timeouts. (Case: 00437554)
