ScienceLogic - ServiceNow Integrations: ITOM Licensing Requirements
ScienceLogic maximizes customers' investments in ServiceNow through its powerful suite of pre-built integrations, referred to as SyncPacks. ScienceLogic offers certified ServiceNow scoped applications for streamlined platform integration, accessible via the ServiceNow Store, ensuring seamless compatibility. Understanding the licensing requirements for ServiceNow integrations is crucial for informed decision-making. This document seeks to clarify the IT Operations Management (ITOM) licensing requirements for ScienceLogic integrations with ServiceNow. Its purpose is to eliminate any confusion regarding which integrations necessitate ITOM licensing. Note: ServiceNow’s ITOM licensing is further organized into different tiers. This document is not intended to help identify the suitable tier for your requirements. For any questions related to this, please contact ServiceNow. Scoped Application ServiceNow Module ITOM License requirement ScienceLogic SL1: Customer Service Management Integration Customer Service Management - Cases No ScienceLogic SL1: Incident Automation IT Service Management - Incident No ScienceLogic ServiceNow Integration IT Service Management - CMDB * Situational ScienceLogic SL1: Service Catalog Automation IT Service Management - Service Catalog ** Situational Service Graph Connector for ScienceLogic IT Operations Management - CMDB Yes ScienceLogic Event Integration IT Operations Management - Events Yes * ScienceLogic is actively adding support for cloud infrastructure mappings within our integrations. To effectively leverage these features in accordance with ServiceNow best practices, you might require ITOM licensing. Customers can contact their ScienceLogic representatives for cloud mapping questions. ** ITOM licenses are necessary only if you are implementing a CMDB using ITOM FAQs Here are some frequently asked questions (FAQs) from our customers Q: Are there other scenarios where one would need IT Operations Management (ITOM) licenses for CMDB? A: The necessity for ITOM licenses is primarily influenced by the specific goals of your organization. Customers of ScienceLogic are not required to adopt ITOM unless their integration module is inherently ITOM-based. We observe that customers generally opt for ITOM in the following situations: To deploy out-of-the-box ServiceNow automation for ensuring data quality and reliability. When transitioning to a more advanced, ServiceNow-defined CSDM (Common Service Data Model) framework. Q: Do Business Services in ScienceLogic need IT Operations Management (ITOM) licenses to be integrated into ServiceNow? A: No, it does not. ScienceLogic integrations leverage out-of-the-box ServiceNow CMDB tables, eliminating the need for ITOM licenses. You can effectively replicate ScienceLogic Business Service Models in ServiceNow by leveraging our integrations. Customer Testimonials Discover what our customers are saying about our integrations. “ We like that ScienceLogic has a tight integration with ServiceNow and particularly the fact that we don't need to deploy the additional discovery modules from an integration perspective. ” “ We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. ScienceLogic is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems. ”ServiceNow Base SyncPack v3.8.1
Hello, We are pleased to announce the release of ServiceNow Base SyncPack version 3.8.1, which is designed to support ServiceNow CMDB SyncPack version 3.6.1, also released today. Features Included in This Release Added updates to support "ServiceNow CMDB" SyncPack version 3.6.1. Thank you, Release ManagementServiceNow SyncPack Certification Update - Xanadu
Hello all – We are pleased to announce that ScienceLogic's latest integrations with ServiceNow are certified with ServiceNow Xanadu! This is an important milestone, taking place immediately after ServiceNow Xanadu was released. This is exciting news, because Each new ServiceNow release includes valuable features and enhancements that can significantly improve efficiency and functionality. Staying certified ensures our partners can leverage these innovations for their clients. As ServiceNow partners, being certified for the latest release is also crucial, because ServiceNow only maintains the last two releases (n-2). Older releases (more than two versions back) may no longer receive support or updates, making it challenging to troubleshoot issues or implement new features for clients still using outdated versions. As our customers update to the latest with ServiceNow's new releases, we ensure our scoped apps are certified every release to not only be in lock-step but also to leverage new capabilities. With Xanadu, ServiceNow has delivered their “Biggest AI Release Yet!” To learn more, see https://www.servicenow.com/community/releases-and-upgrades/ct-p/releases-and-upgrades. Thank you, Release Management
