ServiceNow Incidents SyncPack v4.2.1 is Released
Hello, We are pleased to announce the release of ServiceNow Incidents SyncPack v4.2.1. Version 4.2.1 of the ServiceNow Incidents SyncPack updates the "Lock" feature to use a Redis lock instead of a Couchbase lock, which allows the SyncPack to function correctly when using DynamoDB or Couchbase as a database. You can download this update from the Support Center page. NOTE: This SyncPack uses the "ServiceNow Base Pack" PowerPack. Thank you, Release ManagementServiceNow CMDB SyncPack v3.6.4 Released
Hello, We are pleased to announce the release of our ServiceNow CMDB SyncPack v3.6.4. This SyncPack includes the following update: Addressed an issue caused by changes to the ServiceNow batch endpoint format when sending CIs to ServiceNow. Spaces are no longer accepted in the URL starting with ServiceNow Zurich. Thank you, Release ManagementServiceNow CMDB SyncPack v3.6.3 Release
Hello, We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later. Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable. You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Please review the release notes for this SyncPack carefully before installing it. Thank you, Release ManagementServiceNow CMDB SyncPack v3.6.3 Release
Hello, We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues: Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later. Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable. You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. Please review the release notes for this SyncPack carefully before installing it. Thank you, Release ManagementScienceLogic's PowerFlow Training: Explore Built-In Integration and Custom Automation Capabilities
PowerFlow is ScienceLogic’s integration platform designed to seamlessly extract, transform, and load data between SL1 and third-party tools. Whether you're implementing built-in integrations or creating custom automations, PowerFlow empowers you to streamline workflows, integrate systems, and enhance IT operations. Find the Right Training for Your Needs Explore training options based on your role and objectives: PowerFlow: ScienceLogic's Bi-Directional Task Execution Platform (1 hour) Discover PowerFlow’s core functionality in this introductory learning path, covering key features, configuration, navigation, and troubleshooting. PowerFlow Integrations: ServiceNow (4 hours) Master PowerFlow’s integration with ServiceNow. This comprehensive learning path includes all content from the introductory PowerFlow course, then dives deeper into implementing SL1 and ServiceNow integration use cases. PowerFlow: Software Development Kit (SDK) (1 hour) For advanced users, this training course shows how to use the PowerFlow Software Development Kit (SDK) to build custom SyncPacks for automation, system integration, and workflow enhancements. Access Training Anytime, Anywhere ScienceLogic University is ScienceLogic's on-demand learning portal. Log in or create an account here to access these PowerFlow training options and other essential topics.Convert Customization to PowerFlow Jinja Template
Sometimes when syncing devices from SL1 into ServiceNow as a Configuration Items there can be a mismatch. ServiceNow may list the name as Fully Qualified Domain Name and SL1 will use short name. This setting can be updated in SL1, but in some cases the SL1 team would rather see short name than FQDN. This can be setup on a per SL1 Device Class basis. PowerFlow Using the following Jinja2 “if statement” the device name in SL1 can be converted to use “Device Hostname,” in SL1 instead for Microsoft SQL Server Databases. This excerpt of code would go under attribute mappings for name on the ScienceLogic side mapping to name on the ServiceNow side: {%- set output = [] -%} {%- if (device.device_class|trim) in ['Microsoft | SQL Server Database'] } {%- set output = device.hostname -%} {%- else -%} {%- set output = device.name -%} {%- endif -%} {{ output }} Example:ScienceLogic - ServiceNow Integrations: ITOM Licensing Requirements
ScienceLogic maximizes customers' investments in ServiceNow through its powerful suite of pre-built integrations, referred to as SyncPacks. ScienceLogic offers certified ServiceNow scoped applications for streamlined platform integration, accessible via the ServiceNow Store, ensuring seamless compatibility. Understanding the licensing requirements for ServiceNow integrations is crucial for informed decision-making. This document seeks to clarify the IT Operations Management (ITOM) licensing requirements for ScienceLogic integrations with ServiceNow. Its purpose is to eliminate any confusion regarding which integrations necessitate ITOM licensing. Note: ServiceNow’s ITOM licensing is further organized into different tiers. This document is not intended to help identify the suitable tier for your requirements. For any questions related to this, please contact ServiceNow. Scoped Application ServiceNow Module ITOM License requirement ScienceLogic SL1: Customer Service Management Integration Customer Service Management - Cases No ScienceLogic SL1: Incident Automation IT Service Management - Incident No ScienceLogic ServiceNow Integration IT Service Management - CMDB * Situational ScienceLogic SL1: Service Catalog Automation IT Service Management - Service Catalog ** Situational Service Graph Connector for ScienceLogic IT Operations Management - CMDB Yes ScienceLogic Event Integration IT Operations Management - Events Yes * ScienceLogic is actively adding support for cloud infrastructure mappings within our integrations. To effectively leverage these features in accordance with ServiceNow best practices, you might require ITOM licensing. Customers can contact their ScienceLogic representatives for cloud mapping questions. ** ITOM licenses are necessary only if you are implementing a CMDB using ITOM FAQs Here are some frequently asked questions (FAQs) from our customers Q: Are there other scenarios where one would need IT Operations Management (ITOM) licenses for CMDB? A: The necessity for ITOM licenses is primarily influenced by the specific goals of your organization. Customers of ScienceLogic are not required to adopt ITOM unless their integration module is inherently ITOM-based. We observe that customers generally opt for ITOM in the following situations: To deploy out-of-the-box ServiceNow automation for ensuring data quality and reliability. When transitioning to a more advanced, ServiceNow-defined CSDM (Common Service Data Model) framework. Q: Do Business Services in ScienceLogic need IT Operations Management (ITOM) licenses to be integrated into ServiceNow? A: No, it does not. ScienceLogic integrations leverage out-of-the-box ServiceNow CMDB tables, eliminating the need for ITOM licenses. You can effectively replicate ScienceLogic Business Service Models in ServiceNow by leveraging our integrations. Customer Testimonials Discover what our customers are saying about our integrations. “ We like that ScienceLogic has a tight integration with ServiceNow and particularly the fact that we don't need to deploy the additional discovery modules from an integration perspective. ” “ We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. ScienceLogic is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems. ”ServiceNow Base SyncPack v3.8.1
Hello, We are pleased to announce the release of ServiceNow Base SyncPack version 3.8.1, which is designed to support ServiceNow CMDB SyncPack version 3.6.1, also released today. Features Included in This Release Added updates to support "ServiceNow CMDB" SyncPack version 3.6.1. Thank you, Release Management
