The vEdge Container availability check does not currently validate vManage REST API availability. Because of this limitation, the vEdge Container can remain available even when API-dependent vEdge devices, which are child components under the vEdge Container, are impacted. This prevents topology-based event suppression from working as expected and can result in multiple child component availability alerts for a single API-related outage.
Proposed Enhancement: -
Enhance the vEdge Container availability logic by adding an availability check via the vManage REST API. If the API is unavailable, the vEdge Container should also fail the availability check and move to an unavailable state.
Expected Behavior: -
- When the vManage REST API is unavailable, the vEdge Container should fail its availability check.
- The vEdge Container should be marked as unavailable before the child vEdge devices generate individual availability alerts.
- Topology-based event suppression should suppress availability alerts for vEdge devices, as they are child components under the unavailable vEdge Container
- Only one incident should be created for the root-cause API outage instead of multiple incidents for each child vEdge device.
Business Benefit: -
- Reduces duplicate availability alerts during vManage API outages.
- Prevents multiple incident tickets for the same root-cause event.
- Improves event correlation and topology-based suppression behavior.
- Helps operations teams focus on the actual root cause instead of handling multiple child alerts.
- Improves overall monitoring accuracy for Cisco Viptela SD-WAN environments.
Request: Please consider enhancing ScienceLogic PowerPack in upcoming release for Cisco Viptela SD-WAN monitoring so that the vEdge Container availability check includes REST API dependency validation. This will allow the vEdge Container to reflect vManage API outage conditions correctly and enable proper topology-based suppression of availability alerts for vEdge devices, which are child components under the vEdge Container.
Reference: - Case Number 00673931