Customer Programs & Training — ScienceLogic
Customer Programs & Training
ScienceLogic is committed to helping customers realize maximum value from Skylar One and the broader ScienceLogic AI Platform. Our customer programs and training offerings equip teams with the knowledge, best practices, and hands-on experience needed to accelerate deployments, drive automation, and improve operational resilience.
What we offer
- Onboarding & Success Programs — Tailored onboarding plans led by Customer Success Managers to accelerate time-to-value, align goals, and track measurable outcomes.
- Technical Training & Certifications — Role-based courses for administrators, integrators, and power users. Earn certifications that validate your team’s Skylar One and Skylar Automation expertise.
- Hands-on Labs & Workshops — Instructor-led and self-paced labs that cover discovery, monitoring, automation, and integration patterns using real-world scenarios.
- Support & Knowledge Base — Step-by-step guides, troubleshooting articles, and product documentation to help you resolve issues quickly and independently.
- Professional Services — Expert-led services for advanced deployments, custom integrations, migrations, and optimization projects.
- Community & Peer Networking — Join the Nexus ScienceLogic Community to share use cases, ask questions, and collaborate with peers and product teams.
Training pathways
Our training is organized into clear pathways to match your team’s responsibilities and goals:
- Foundations — Core concepts of Skylar One: discovery, topology, and alerting.
- Administration — Day-to-day platform management, user roles, security, and scaling.
- Automation & Integrations — Low-code/no-code Skylar Automation flows, ITSM and cloud integrations, and closed-loop use cases.
- Advanced Operations — Performance tuning, custom monitoring, and complex event correlation.
Self-service & resources
Prefer to learn at your own pace? We provide a full suite of self-service resources:
- Support Portal — Knowledge base, troubleshooting guides, and product documentation.
- Learning Platform — Course catalog, labs, and certification exams.
- Nexus Community — Discussion forums, community events, and product feedback channels.
Recommended next steps
- Log into the Support Portal and browse the Training & Certification section to enroll in recommended courses.
- Contact your Customer Success Manager to build a customized onboarding or adoption plan.
- Join the Nexus Community to participate in product discussions and upcoming events.
- Explore hands-on labs to practice automation flows and integrations in a safe environment.
Need help identifying the right program for your team? Reach out to your CSM or contact our team at customersuccess@sciencelogic.com.
Get started today: Access training, join Nexus, and start accelerating outcomes with Skylar One and Skylar Automation.