Hello,
We are pleased to announce the release of the ServiceNow CMDB v3.6.2 SyncPack. The following enhancements and issues were addressed in this release:
- Addressed an issue that caused incorrect relationships to be sent to ServiceNow when only child devices were sent for updates. (Case: 00492036)
- Addressed an issue with the "Sync Devices with SQL" application that caused the device collection mode/state to always show as "active" when synced to ServiceNow, regardless of the actual device state. (Case: 00489043)
- Addressed an issue where CI classes in ServiceNow with a 'region' field caused issues with disconnects being sent from PowerFlow. The 'region' field from ServiceNow on a CI is now saved on the Python object as "snow_ci_region". (Case: 00493761)
- Updated the SyncPack to correctly handle an SL1 platform change starting in version 12.1.0 for creating custom links through GraphQL.
This release is made to work with
- SL1 version 12.1 or later
- SL1 PowerFlow version 2.6.0 or later
- Base Steps SyncPack version 1.5.5 or later
- ServiceNow Base SyncPack version 3.8.2 or later
- ServiceNow version Tokyo or later, with Web Services enabled
- ScienceLogic SL1: CMDB & Incident Automation certified application version 1.0.81
With the release of this SyncPack, older versions of the ServiceNow CMDB SyncPack have been suspended.
Thank you,
Release Management