Hi is there a way to create new ticket status just like we would do with other fields using Select Objects Editor feature? We currently have below options that came with the system, and i would like to add more. Is there a way to do that? Status. Status of the ticket. The choices are:Open. Ticket has been created.Pending. Ticket has been acknowledged.Working. Someone is working on the ticket.Resolved. Issue has been resolved.Regards,Tumelo

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Creating a new ticket status.

Hi is there a way to create new ticket status just like we would do with other fields using Select Objects Editor feature?

We currently have below options that came with the system, and i would like to add more. Is there a way to do that?

Regards,

Tumelo

Best answer by MikeMiller

Tumelo,

You can't extend the 'Status' field but you could create another field such as 'Priority' and create values for it.

-Mike

Tumelo,

You can't extend the 'Status' field but you could create another field such as 'Priority' and create values for it.

-Mike