We need to retrieve the total number of alerts along with the Mean Time To Resolve (MTTR) and Mean Time To Acknowledge (MTTA) for those alerts. I have not been able to find a suitable dashboard or report for this. Could you please advise on how to obtain this information?
MTTR Report
+1If you have a look in this table, you will see when date time stamps which might help you do some calculations
select * from master_events.events_cleared limit 10
for example, there is a Date_first, for when the event first occurred and Date_last when it had finished.
Active events are in a different table: select * from master_events.events_active limit 10
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