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Root's IP address in database alerts

  • October 24, 2024
  • 3 replies
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Hi All,

Do we have any ways under Action Policy by which we can configure so that Parent/Root's IP address can be populated at the time of DB alerts (MSSQL, Oracle etc.) 

3 replies

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  • Author
  • New Contributor
  • October 24, 2024

DB alerts in MoM Layer (event management console)


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  • Contributor
  • October 24, 2024

We've got similar issues, where we have hundreds of MSSQLSERVER instances.
We managed to resolve the problem using the API first searching /api/device/ for the MSSQLSERVER and then using /api/relationship look up the parents name adding it to the devices:
           MSSQLSERVER (Virtual Machine Parent Name)
Then updating the device's name with the API.
Then searching for the databases and adding the parent name which then contains the root device's name:
           <DB name>MSSQLSERVER (Virtual Machine Parent Name)
And again updating the device's name with the API.

And all to save our Service Desk 5 minutes logging onto SL1 and having a look 🤷


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  • Author
  • New Contributor
  • October 24, 2024

Any other ways if we are using Action Type "Run a Snippet" using RunBook>Action Policy. Anyone has used this variables <IP_Address":EM7_VALUES["%a"]>