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Question

Runbook Automation intermittently failing

  • June 10, 2026
  • 1 reply
  • 9 views

Jeff_Kinny
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I recently created a Runbook Automation/Action whose job it is to set newly discovered components to a different Organization. It triggers off the “Component Device Discovered” Event Policy.

I ran into a handful of the following errors when a group of Aruba APs was added to Central around the same time:

Snippet (723) failed to execute with exception: Failed to acquire lock /tmp/envmanlock-83EF68E00F35226911E02C49561FADFA within 60 seconds
Result:None

This particular Aruba environment is known for how big it is, so there could be some issue with volume of devices getting discovered at the same time, but is anyone familiar with the error and why it could be happening?

1 reply

TonyAndres
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  • Community Manager
  • June 12, 2026

Hello Jeff,

 

We would need to properly review the snippet code and investigate the run book action errors more thoroughly. Can you open a Support case so we can investigate this further? If it is a custom run book action with custom code, we can verify if there is a platform issue, but if the error stems from the code itself, then this may require Professional Services. But we can make that determination via a Support case.

 

Antonio Andres

Principal Technical Support Engineer | ScienceLogic