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ServiceNow CMDB SyncPack v3.6.3 Release

  • July 14, 2025
  • 1 reply
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J

Hello, 

We are pleased to announce the release of the ServiceNow CMDB SyncPack v3.6.3. This SyncPack addresses the following issues:

  • Addressed an issue which prevented the interface sync GraphQL query from working if the SL1 AP2 version was 8.18.43-81 (JellyBean) or later.
  • Addressed an issue that caused the device sync to fail due to the "EM71" region being overwritten. To address the issue, the "/api/v1/cache/dev-classes" API endpoint was updated to make the "default_dev_ class_id" and "servicenow_default_id" options configurable.

You can download this and other SyncPacks from the Product Downloads > PowerPacks & SyncPacks tab on the Support portal. 

Please review the release notes for this SyncPack carefully before installing it. 

Thank you, 
Release Management

    1 reply

    I
    • Issac
    • July 29, 2025

    Hi @judeEmc2 ,

    We are using a mediation layer in-between the ServiceNow and Powe flow ->SL1 How we can patch the updates in our sync packs any best practices to apply those updates to custom sync packs

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