These are the newly published Knowledge Articles and Known Issues from last week. To see all articles and use advanced filtering for Product, Version, Product Category, Product Sub-Category, etc… please navigate to Known Issues and Knowledge on the Support Portal.
| KBA Title |
Portal Link and KBA Number |
|---|---|
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Windows Agents Installed on Devices Still Alert For Uninstalled Services | |
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[CRITICAL] Zero-Day CVE-2025-49844 Redis Lua Use-After-Free Remediation | |
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[MINOR] Unable to build a PowerPack due to "max_allowed_packet" value | |
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Does Skylar AI SaaS Support Single Sign-On (SSO) | |
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[MAJOR] Data Collection: OS Service process terminates with UHE AddressError: Address passed was not valid | |
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[MAJOR] ICDA System Restart alerts not generated when last_poll is None | |
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[MAJOR] Windows service monitoring generating false alerts when PowerShell collection fails | |
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[MAJOR] SNMP Error During Filesystem Stats Collection - False Alerts for SSH and PowerShell Devices After Upgrade to 12.1.2 | |
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[MAJOR] Poller: Interface Operationally down event policy has one hour expiration causing premature ticket closure | |
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[MAJOR] Registry → Devices → Services Page Times Out with 504 Gateway Error on SaaS AWS stacks | |
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[NOTICE] Event Details "Skylar Analytics Summary" widget shows error state on 12.3.4 w/ default AP2 Halwa | |
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[CRITICAL] PowerFlow Steprunners Get Hung When There Is A Large Message Spike, Requiring Manual Intervention |
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