Customer Announcemements

We’ve introduced a new Backup Troubleshooting Guide for Skylar Compliance to help you take control of your backup experience. This easy-to-follow resource empowers you to quickly diagnose and fix common issues—without waiting for Support—so you can keep your systems running smoothly and confidently. By enabling self-resolution, you’ll save time, reduce downtime, and enjoy a more seamless experience. Explore step-by-step solutions, real-world examples, and quick links to deeper resources—all designed to make troubleshooting simple and effective. Log into the Support Portal: Access the Backup Troubleshooting Guide now and start resolving issues faster!

Hello Nexus Community Members,  Please take a minute and share feedback with our product team regarding this feature.  Details in @BryanHarding's post:  Community Info Request - Use of "Correlation Reason" event record field | Nexus ScienceLogic Community Thank you, Sara 

Maximize Uptime with Effective Port Monitoring in SL1  When a critical service goes down, the root cause is often something as simple and important as a port that’s no longer responding. That’s why having clear visibility into TCP/IP port activity is essential for any IT operations team looking to maximize uptime and reduce mean time to resolution (MTTR).  In our latest video, “Maximize Uptime: Monitor Network Ports Effectively and Efficiently,” we walk you through the complete process of discovering, monitoring, and troubleshooting ports in SL1. Whether you're managing a handful of devices or overseeing a global infrastructure, this guide offers practical steps to help you stay ahead of issues and keep your systems running smoothly.  What You’ll Learn:  How to discover both default and custom ports in SL1  Three different ways to create port monitors so you can scale your setup to match your environment  How to view port metrics and events in r

At ScienceLogic, innovation has always been at the core of what we do. In 2024, our focus was on solidifying our position as a leader in AIOps, driving automation, intelligence, and operational excellence for IT teams worldwide. Now, as we enter 2025, we’re expanding our vision and positioning to make strides in the observability space—a critical evolution for managing modern IT ecosystems.   With the growing complexity of hybrid cloud environments and the need for real-time insights, observability has become essential for achieving full-stack visibility, actionable intelligence, and seamless IT performance. Gartner has expanded their observability definition beyond APM and inclusive of Infrastructure Monitoring, AIOps and Automation. Therefore, we are looking to position ourselves as a leading observability vendor.   Why Your Feedback Matters  As we look to reposition ourselves as an observability leader, your feedback as a ScienceLogic customer is very important.

ScienceLogic was founded with a mission to develop intelligent, scalable technology solutions that provide IT professionals with a unified view across diverse systems, enabling rapid insights and proactive issue prevention. ScienceLogic has identified a zero-day remote code execution vulnerability within a third-party utility that is delivered with the SL1 package. We assess this as a CRITICAL severity vulnerability and have confirmed that the vulnerability has been exploited in one instance. Therefore, we recommend immediately that you follow the remediation steps described below. We are committed to assisting to our customers and partners with any processes or concerns. What Happened:ScienceLogic recently released a patch for a vulnerability that affected all versions of ScienceLogic SL1, including extended architecture. A zero-day remote code execution in a third-party utility module which is used by SL1 was identified. The relevant functionality exhibiting this