Discussion Forums

With Q2 well underway, the ScienceLogic team is looking forward to connecting with industry peers and potential new partners as we attend a series of major conferences during the remainder of this quarter. We encourage you to join us as we set out to share more on the positive business impacts of automation and the journey to Autonomic IT at Dell Technologies World, Gartner IT IOCS Australia, and Cisco Live. APAC Gartner IT Infrastructure, Operations & Cloud Strategies (IT IOCS) Conference in Sydney, Australia, May 20-21, 2024  In just a few weeks, we’ll head across the globe to the APAC Gartner IT IOCS conference in Sydney, Australia. A platinum sponsor of Gartner IT IOCS, ScienceLogic will be located at booth 105 during the conference. We encourage you to stop by to catch one of our demonstrations of the comprehensive observability and automation capabilities of the SL1 platform.  Additionally, Gavin Cohen, VP of Product Management at ScienceLogic, will present on

We have plans to implement Exchange v101,IIS v103,AD v101 Powerpacks. As per documentation, these powerpacks supported Python version is 2.7. Any plans to migrate to Python 3 in near future?                                                                                Microsoft: IIS ServerMicrosoft: Exchange ServerMicrosoft: Active Directory Server 

Hi,We have SharePoint 2013 installed and would like to monitor the application.  Is there a powerpack for SharePoint 2013 or other ways to monitor SharePoint 2013?  I looked at the one available to download.  The manual show it only supports 2010.NOTE: The Dynamic Applications in this PowerPack support SharePoint Server 2010 SE. Thanks

 With Powerflow most data are pretty easy to sync from SL1 to ITSM/CMDB, in this case ServiceNow. But now we have requirement that we should sync cloud device tags from SL1 to SN.The data from Azure virtual server, using Azure PP, is shown on SL1 like below, multiple key/value rows per device. So those are not easily stored into Attributes. And if I have understood correctly, quite a lot of tags used in cloud.Any ideas how these could be synced with PF into ServiceNow? 

Hi All,What happens when collectors has an communication issue with  central database for more than 2 hrs , because we have some event policy set to expire if the event didn't rigger for 60 mins . During this  network outage the existing alarms will be cleared if the collector doesn't send update about its polled devices? 

Any community whether online or in person is a place to share and learn. As leader of Customer Advocacy, my role too encompasses sharing the voice of our customer in many formats in order for our peers to thrive from this knowledge. In case you missed it, we recently launched our ScienceLogic 2024 Customer Success Honorees - an awards program recognizing those who have made significant progress in a specific area, and have been an integral champion for SL1 success. I wanted to share with you these wonderful advocates, our finalists, in the hopes it inspires you to share your stories of success with our new Nexus community! Stay tuned for our upcoming 2024 Innovators Awards, an application-based awards program celebrating and recognizing customers and partners who are leading the charge in digital transformation, operational excellence, innovation, and business impact utilizing SL1 in innovative ways. Applications are opening early June!  Read more in our CS Honoree eBook. Con

Hi all,Looking forward to enhance the reports. Questions:Is it possible to customize the report name? Current name is <report>_mailadres/username_<timestamp>_<number>Is it possible to customize the mail subject?Current subject is Scheduled Report: <Report Name>We have multiple stacks. Appreciate if we can a stack identification into the mail subject. All thru the PHP, the MySQL and the templating is really powerful I am missing debug facilities. When a small typo is made the report is completed without data or complete broken.Please your view if we can improve the reporting capabilities.Thanks in advance.  

Hello SL1 Community,I accidently unaligned the Meraki Organization Discovery DA from the virtual Cloud Controller after I saw the Meraki Organization Discovery DA app align to devices that were not Meraki.After the virtual Cloud Controller has discovered a Meraki Organization, is there an issue if the Virtual Cloud Controller gets deleted or the Meraki Organization Discovery DA gets un-aligned from the Virtual Cloud Controller?We still see the Meraki Component devices collecting data, SL responded with:The only effect deleting the virtual cloud controller device or un-aligning those collections will have is that new organizations won’t be onboarded when they appear in Meraki and changes to existing Meraki Organization metadata, such as “name” won’t be updated either.This should not cause any problems for you, but we haven’t tested the effects of deleting or un-aligning these items. If you see a new Meraki Org not get discovered, then that might be related.

Are there any formal plans to expand SL1 compatibility with French language operating systems ?We have a new customer engagement that will benefit from such expanded compatibility. 

Hello Nexus Community Members,   Be sure to review this new resource:   Nexus Community Tip: Best Practices for Posting Questions | Nexus ScienceLogic Community  We want to welcome new Nexus Community Members who joined April 2-4th (in order of registration date)   @wimcoelus  @JoseGonzalez  @FilipSkubal  @venkateshb   @vinunair  @Adam   @venkatm23  @ashokkumar  @Lisa_Gagliardi  @emansari  Thank you for joining the community, we look forward to working with you.   Feel free to share your ideas and feedback so we can get you the most helpful resources and information.   Cheers,   Sara- Community Manager 

Hi All, We're seeing a bit of an uptick in customers moving to the cloud-delivered firewall management center from Cisco as opposed to traditional virtual FMCs.  This seems to be a trend with Cisco alongside things like Intersight becoming more prevalent, which the powerpack has already been developed for.  Is there any current intention (or possibly something I missed) to monitor Cisco Firewalls through cloud FMC?  Admittedly I haven't done much research yet into possible open API capabilities for this.

Hello and thank you for accepting the invitation to join this group. We invited each of you for a variety of reasons- some had some great ideas and content in the old community, others have shared feedback requesting more resources & direct collaboration and others just jumped in at launch and started participating.  This group is private, so we have an opportunity to share ideas and feedback which isn't visible to the public. I will share frequent updates and ideas with you and will arrange some special perks as a thank you for your ideas and candor.  In the meantime, I hope you get a chance to order the swag package that was included with the invitation. Let me know if you need additional assistance with that.  Stay tuned for more updates, Sara 

Hello Nexus Community Members,   Here we are in Week 4 after our big community launch. We will be sharing weekly highlights from the community including topics:   Featured content   Welcome to new members  Programs & Upcoming Events   Call-out for ideas  Be sure to review these helpful resources:   Nexus- ScienceLogic Community Member Guidelines  Nexus Community Tip: Community Do’s and Don’ts  Nexus Community Tip: Follow Areas & Content for updates  Today we want to welcome new Nexus Community Members who are early-adopters and joined in March @justinelborough  @jpresley  @Colin  @jamesramsden @jbovee   @bailey  @PattyN  Thank you for joining the community we look forward to working with you.   Feel free to share your ideas and feedback so we can get you the most helpful resources and information.   Cheers,   Sara Leslie- Community Manager 

Restorepoint Product Management would like to invite customers who are actively using Restorepoint to Nexus ScienceLogic Community | Group: Restorepoint User Group.  What you will get out of the user group: Get demos of unreleased features & give feedback Exchange ideas Share tips and learn best practices Help Product Management prioritize Participate in beta versions   Time commitment: 1 hour every other month

We would like to bring to your attention the following End of Life (EOL) updates that may impact the Restorepoint version or operating system you are currently using: EOL Restorepoint v5.4: May 30, 2024 EOL Restorepoint v5.5: August 31, 2024 EOL of all Restorepoint versions that running on any version of CentOS: August 31, 2024 Please note any support issues arising from these product versions will not be addressed after the specified EOL dates. The only exception will be for customers who have bought Restorepoint hardware that came with CentOS. We will support these customers until their hardware reaches end-of-life. Our latest Restorepoint version is v5.6, and all enhancements and bug fixes after August 31, 2024, will be exclusively available for this version. To facilitate your migration from CentOS to Oracle Linux 8, we have prepared a comprehensive migration guide. We encourage you to consult this guide both before and during the migration process. Should you have any further in

The Nexus Community is open for all to join. Here is some guidance and specifics for how to create your ScienceLogic account and how to ask for assistance. From the Home Page select the Register Button (Upper Right-Hand Corner)  This takes you to the Sign Up / Login PageSelect Sign Up   Follow the steps on the Account Registration page:  Here are additional Resources for creating and managing your ScienceLogic User Account: How do I create a customer user account with ScienceLogic?If you don't have a ScienceLogic customer user account yet, go to my.sciencelogic.com and click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete your Profile and Account information before proceeding.What if I have a MyScienceLogic account but not a Nexus Community account or am getting a login error message? If you have already created a MyScienceLogic account and/or have logged into the Support portal please:login to your MyScienceLogic portal

We would like to welcome you to this forum where you can participate in open collaboration and meaningful discussion about the Nexus Community.  The purpose of this area is to foster collaboration about community related topics, find resources and share feedback. We hope you look forward to participating in these discussions and contributing to the community.  Cheers to fostering connections, sharing insights, and driving the future of AIOps together.  The ScienceLogic Community Team

Here is some helpful Q&A for Ideas Hub Participants  What about the previous community and Ideas Hub offering?   In April 2024 we completed a project to refresh and relaunch the online community. The previous community was on a platform that couldn’t scale to offer the quality of experience we wanted for our customers. As a part of this project, we identified a best-in-class community platform and launched the Nexus Community. We updated the Ideas Hub by working with our product team to slim down the categories, along with copying and assigning existing actionable ideas to corresponding product managers.    Who can see Ideas in the Nexus Community?   The Nexus Community has privacy settings designated by the user account. Only existing customers and employees can see or access the Ideas Hub and its content.   I created ideas before, so why don’t I see them here?   Because we moved to a new community platform, we could not migrate old mem

Welcome to the Nexus Community Ideas Hub,  This area is designated for our customers and product team to collaborate on product enhancements, features, and functionality.   Ideas are organized into different categories. Select the category of interest to vote on and share comments for ideas that are important to you. You can also submit an idea for our product team to review.   Our commitment to you    The ScienceLogic product team appreciates your ideas and participation in this process. We see this as a valuable opportunity to collaborate and innovate together.   All new idea submissions will receive an acknowledgment within three (3) business days.  Our product team will review new submissions within the next five (5) business days.  When our product team receives your idea, you will receive a response with follow-up questions or confirmation that the idea is approved for public voting.   Idea Status Levels  Each ide

Hi All, As a default Sl1 is polling the interfaces with limited metrics , if i need to add few metrics additional is is possible to extend the internal collection? Basically i don't want to create a new DA and poll the interfaces for the limited metrics , with the same poll cycle i need to capture the additional details.

IT leaders have long recognized automation’s key value in accelerating IT incident response and eliminating downtime. Unfortunately, the challenge of diagnosing modern, complex IT stacks often frustrates teams attempting to realize automation’s full potential. Fortunately, recent innovations in Generative AI can help.    From advanced ITSM process automation to one click issue remediation, generative AI is the catalyst. It accurately advises you on what happened, recommends resolution actions, and takes the most effective action for you. But only if it’s part of an end-to-end AIOps platform.  Listen in with industry expert and principal analyst Carlos Casanova for a conversation on automation, generative AI, and trustworthy machine insight. You’ll learn how to leverage AI to break through barriers to increased IT productivity and lower downtime.  Watch On-Demand: AI/ML: Activating Catalyst for Superior IT Automation 

Explore everything about the SL1 12.2 Hollywood release with this learning track which includes a press release, solution sheet, on-demand webinar, and more.   Explore how our AIOps platform, SL1, harnesses the immense power of artificial intelligence (AI) and machine learning (ML) to empower IT teams with human-ready root cause analysis. See how SL1 shows real-world examples of how our actionable insights enable IT teams to rapidly pinpoint anomalies and their root causes, auto-remediate issues, and work 10X more efficiently.   After reviewing these resources, you’ll understand how ScienceLogic SL1:   Delivers human-ready AI insights using generative AI  Helps filter out the noise using AI/ML  Unlocks operational efficiencies with automation  I also encourage you to check out the 12.2 release notes and documentation for a deeper dive into the Hollywood release. 

We would like to welcome you to this forum where you can participate in open collaboration and meaningful discussion about all things Restorepoint.  The purpose of this area is to foster collaboration about network configuration backup, recovery, compliance, and change management topics and for you to find solutions.  As a community of IT professionals, we're always eager to learn new things and improve our skills. In this forum you can find people with similar ideas and challenges who can help you learn and be inspired.  We hope you look forward to participating in these discussions and contributing to the community.  Cheers to fostering connections, sharing insights, and driving the future of AIOps together.  The ScienceLogic Community Team

We would like to welcome you to this forum where you can participate in open collaboration and meaningful discussions about all things SL1.  The purpose of this area is to foster collaboration about ScienceLogic SL1 topics and ideas and for you to find solutions.  As a community of IT professionals, we're always eager to learn new things and improve our skills. In this forum you can find people with similar ideas and challenges who can help you learn and be inspired.  We hope you look forward to participating in these discussions and contributing to the community.  Cheers to fostering connections, sharing insights, and driving the future of AIOps together.  The ScienceLogic Community Team