What you’ll be doing…

We know you love a challenge. And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their networks; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our cutting-edge hybrid cloud network monitoring software. The Sr. Technical Support Engineer provides support for ScienceLogic’s entire product suite.

Acts as a Tier 2 escalation point for advanced customer issues
•Assists with all support cases during periods of heavy volume•Leads support efforts for customers who have been determined to have Critical value
•Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success
•Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned
•Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams
•Acts as a subject matter expert in more than one area of the product
•Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations
•Proactively looks for ways to improve processes and innovate the support experience
•Builds relationships and partnerships with other ScienceLogic teams
•Mentors and trains new team members
•Acts as a Tier 2 escalation point for advanced customer issues
•Provides on-call and shift coverage as required

Visit the Job Posting for more details about the role and to apply