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Samuel's avatar
Samuel
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6 months ago

Cisco Cat9500FixedSwitchStack Alerts

  Cisco: Power Supply problem. Currently, Power Supply (TenGigabitEthernet */*/* Supply Voltage Sensor) status: unavailable Alerts from Cat9500FixedSwitchStack This is something not an usual aler...
event_management
  • TonyAndres's avatar
    TonyAndres
    6 months ago

    Hello Samuel,

    I apologize for the delay in getting you a response. The event shows the event source is Dynamic, which means that the event is being generated by a dynamic application aligned to the device. If the dynamic application was auto aligned, then it means SL1 detected that the SNMP OIDs the application collects were detected on the device so this could be a legitimate issue on the end device. In this case, please work with the system administrator to see resolve the issue.

    If the dynamic app was manually aligned, then it is possible that the dynamic app does not belong on this device, however, if this was the case, then it would be very unlikely that the dynamic app would be collecting data and generating events. Based on the information provided, this does appear to be a legitimate issue on the end device. Please investigate with the system administrator for that device.

    Tony Andres

    Senior Technical Support Engineer | ScienceLogic

TonyAndres's avatar
TonyAndres
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Hello Samuel,

What is the full event message, event type, event source and event policy that generated the event?

Tony Andres

Senior Technical Support Engineer | ScienceLogic

Samuel's avatar
Samuel
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6 months ago

Hi Tony 

Please find details below. 

Event Policy Name - Cisco: Power Supply Unavailable
Event Message - Cisco: Power Supply problem. Currently, Power Supply (TenGigabitEthernet1/0/18 Supply Voltage Sensor) status: unavailable
Event Type - Major
Event Source - Dynamic


Event Policy Name - Cisco: Temperature Unavailable
Event Message - Cisco: Temperature problem. Currently, Temperature (TenGigabitEthernet1/0/20 Module Temperature Sensor) status: unavailable
Event Type - Major
Event Source - Dynamic

  • TonyAndres's avatar
    TonyAndres
    Icon for Moderator rankModerator
    6 months ago

    Hello Samuel,

    I apologize for the delay in getting you a response. The event shows the event source is Dynamic, which means that the event is being generated by a dynamic application aligned to the device. If the dynamic application was auto aligned, then it means SL1 detected that the SNMP OIDs the application collects were detected on the device so this could be a legitimate issue on the end device. In this case, please work with the system administrator to see resolve the issue.

    If the dynamic app was manually aligned, then it is possible that the dynamic app does not belong on this device, however, if this was the case, then it would be very unlikely that the dynamic app would be collecting data and generating events. Based on the information provided, this does appear to be a legitimate issue on the end device. Please investigate with the system administrator for that device.

    Tony Andres

    Senior Technical Support Engineer | ScienceLogic

    • Samuel's avatar
      Samuel
      Icon for Participant rankParticipant
      6 months ago

      Thank you Tony for all you time and inputs. I will check with log data to trace this from switch. Once this issue get fixed from the system end, i will keep things posted here.