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BonJecker's avatar
BonJecker
Icon for Participant rankParticipant
3 months ago

Device Failed Availability Check: Unknown

We're having problems with a few windows servers where after a day or two, the server no longer communicates with SL1 and reports the Major event "Device Failed Availability Check: Unknown".  When ch...
  • ErickBurgess's avatar
    ErickBurgess
    3 months ago

    Hi BonJecker,

    This is probably better handled through a Support Case as we'll need to collect log information to determine why the agent is stopped and not restarting. 

    Please include the following in the support case.

    • SL1 version
    • Agent version
    • Is this Gen1 Agent streaming to a Message Collector or Gen3 Agent streaming to SL1 extended
    • Are there any Events in the Windows Application Event log related to the agent?

    Support and/or the engineering will request additional information once the case is open.

    Regards,

    Erick

ErickBurgess's avatar
ErickBurgess
Icon for Moderator rankModerator
3 months ago

Hi BonJecker,

This is probably better handled through a Support Case as we'll need to collect log information to determine why the agent is stopped and not restarting. 

Please include the following in the support case.

  • SL1 version
  • Agent version
  • Is this Gen1 Agent streaming to a Message Collector or Gen3 Agent streaming to SL1 extended
  • Are there any Events in the Windows Application Event log related to the agent?

Support and/or the engineering will request additional information once the case is open.

Regards,

Erick