Forum Discussion

jamesramsden's avatar
jamesramsden
Icon for Expert rankExpert
2 months ago
Solved

Forgot password ap2/em7

We experienced an issue where user couldn't get the 'forgot password' e-mail through AP2, but received it fine from em7 classic web.  Is there any differences in the configuration between the AP2/EM...
forgot password
  • TonyAndres's avatar
    TonyAndres
    2 months ago

    Hello James,

    There are differences between the New UI (AP2) and Classic UI (EM7) and there have been known issues where the Password Reset email works in the Classic UI but fails in the New UI, though the ones I found have been fixed in SL1 12.1.x and later. If you are noticing this behavior as persistent, please submit a Support case so we can investigate the issue further.

    Antonio Andres

    Principal Technical Support Engineer | ScienceLogic

TonyAndres's avatar
TonyAndres
Icon for Moderator rankModerator
2 months ago

Hello James,

There are differences between the New UI (AP2) and Classic UI (EM7) and there have been known issues where the Password Reset email works in the Classic UI but fails in the New UI, though the ones I found have been fixed in SL1 12.1.x and later. If you are noticing this behavior as persistent, please submit a Support case so we can investigate the issue further.

Antonio Andres

Principal Technical Support Engineer | ScienceLogic