Forum Discussion

teppotahkapaa's avatar
teppotahkapaa
Icon for Leader rankLeader
2 months ago

Powerflow DeviceSync custom run

We have this kind of issue. discovered thousands of vmware virtual machines in SL1 only need to sync one customer (few hundred vms) into CMDB. So we want to avoid syncing all those thousands into ...
judeEmc2's avatar
judeEmc2
Icon for Moderator rankModerator
2 months ago

Hello, 

I've spoken with our ServiceNow SyncPack experts, and here is their advice:

  • You can remove the device classes you do not want to send over from the mappings, however:
    • For VMware, specific device classes are dependent on relationship to determine uniqueness. If you drop the required classes, you will end up with a data pool that cannot be uniquely identified. 
    • Be cautious about using merge device behavior in SL1, as this could further complicate the situation.

I hope this helps!