Expert
ExpertHi teppotahkapaa
Thanks fo rhte suggestion, but that wont work for our environment as the "Enrichment" RBA's are technology specific, i.e. PowerShell cmds are executed which will fail to run on network devices :(.
Any other thoughts or ideas?
ContributorHi Neil,
There are three options here -
1:Create a device group for the devices you would like the automation to run on automatically.
2: Set a delay in the elapsed time ( I would suggest doing this anyway 5 mins works for us but would depend on when the incident sync - syncs across) If you have loads of automation running at once spread them out for every 3 mins.
3: The below would work and would only trigger when an external ticket is created, I set a delay so it doesn't override our enrichment.
ExpertThanks for the suggestion LukeAuxilion , I did try that but due to the OOTB Incident sync pack populating the External Ticket ID with "SYNC QUEUED" etc, there are scenarios in our environment where the Enrichment RBA still creates a new ticket, instead of updating ☹️.
I will log a support case and see if I get anywhere with that.
