Product Blog

We’ve all been there at one time or another in our careers: a business-critical service failed, and the emergency recovery clock starts ticking with a vengeance. Not just ticking; it’s a blaring siren and a firehose of inquiry from concerned application owners and executives. Worse, both your customers and your team are frustrated. Customers because an app they depend on has brought them to a halt, and your team because resources are diverted to fix the crisis. And perhaps the most perennial of troubleshooting resource drains during application outages is the manual analysis of dozens or hundreds of logs, and millions or billions of messages. It would be easy to think that by now ops teams would have access to powerful analytic tools to make quick work of automating root cause discovery. To be fair, both vendors and open-source have delivered log aggregation and query platforms that at least simplify the first-order log problem- making log data easier to access. But they still require

Restorepoint is a Disaster Recovery and Secure Configuration Management appliance for network devices such as routers, switches, proxies, and firewalls. Restorepoint can automatically retrieve your network device configurations, detect changes and compliance violations, and report these automatically to network administrators. In this Powerhour session we will share with you how to add devices into Restorepoint, why having backups collected is useful in an autonomic IT environment, and how to leverage the SL1 platform in support of key workflows. Additionally, we will present the benefits of Governance, Risk and Compliance (GRC). Within the ScienceLogic Network Change and Configuration Management (NCCM) platform you will be backup over 100 different types of network equipment including firewalls to a central repository. Once the backup is collected then you can track change over time for auditing purposes as well as day to day operational needs to manage effective change control. Integ

In the upcoming ScienceLogic PowerHour we are covering the ‘Harden the Foundation’ of SL1 topic and why you should upgrade from existing Oracle Linux 7 (OL7) to the new Oracle Linux 8 ((OL8) platform. The virtual appliance format that SL1 utilizes allows us to harden the core with OL8 to improve platform security, scalability, and application performance. This session will share the value of that migration with your teams along with details that can be utilized in your internal conversations about the upgrade process. One of the most important aspects of the upgrade is Enhanced Security with OL8; which will enable SL1 users to support advanced security features. For instance: dedicated OL8 STIG builds with FIPS 140-2, TLS 1.3. Additionally, Package Application Streams DNF YUM Package Manager and Faster SL1 System Updates. Another major reason to join the PowerHour is the SL1 application improvements. With Increased Processing Speed of the Database, I/O Performance (Open 7K Business Svc

In today's dynamic IT landscape, operational efficiency and control are paramount for businesses to stay competitive and resilient. ScienceLogic's Run Book Automation (RBA) offers a comprehensive solution aimed at streamlining operations, enhancing control, and identifying critical events. In SL1, creating an automation policy will define the event conditions that must be met before SL1 will trigger an automatic action.  Consider a scenario where an unplanned network device configuration change triggers a compliance alert in SL1, but the alert doesn’t provide all the information necessary to determine the best action for resolution. ScienceLogic’s automations can collect additional event information through a python script and return the data to SL1 and/or your incident platform. With this full information set, the best course for remediation can be determined. If appropriate, automations can also assist with resolution steps to avoid human error as you work to reduce your me

Adding new images to a map as a background graphic is a powerful feature of SL1 maps but getting it right can be tricky. Showing a background image of a location, datacenter rack, or a company logo with active SL1 devices provides a better user experience and understanding of those devices in addition to their current health status and relationships.   The first three steps in adding images to maps are:  Selecting devices via query  Adjusting initial depth of relationships  Naming the map  Once those basic steps are complete you have an active map! To add a background image or multiple images, the next step is to load them into SL1. Start this process in ‘Edit’ mode from within the current map by selecting ‘Settings’ indicated by the cog wheel in the upper right corner then select the ‘Edit’ icon as shown below.      The ‘Edit’ function for images will default to ‘Rectangle.’ Next, using the drop down, select ‘Image.’ Then, use the b

Business Services are a significant differentiator and feature of the SL1 platform. Sl1 has 2 types of service models, the 3 Tier consisting of Business, IT, and Device Services – and the N-Tier offering greater tiers of service models. Both 3 Tier and N-Tier models ‘end’ in a Device Service where actual SL1 devices drive the Health, Availability, and Risk status reflected in the service structures. For more information on Business Services in SL1, reference: https://docs.sciencelogic.com/latest/Content/Web_Monitoring_Tools/Business_Services/business_services_intro.htm A challenge presented in defining N-Tier models is that multiple tiers can be defined in a model then published, the design of that model dictates the service type names but any service added to the published model will be categorized as ‘New Service’ by default. The categorization of a tier is not impactful to how it operates but can have a downstream affect ease of administration, reporting, and visualization in dashbo

It's important to be aware of end of life (EOL) or end of support (EOS) notices affecting devices in your IT estate and worrying about missing critical vulnerability notices or common vulnerabilities and exposures (CVE) alerts isn’t very fun. The good news is, ScienceLogic SL1 has something that can help. Instead of chasing website postings, emails, or combing forums, leverage SL1 to bring the information to you using ‘RSS Feeds’ subscriptions.  SL1 can monitor RSS news feed sites often available through most manufacturers including USCert, DHS CISA, and more. Using a feature called ‘RSS Feeds’ (configured under Events), SL1 will reach out to configured sources, pull available postings into the system, and present them individually as ‘notice’ events in the event console.  Configuring the feature is easily done under Events -> RSS Feeds. Simply create a new event feed using a URL, align it to an organization, choose to represent it in the event console, and choose a collec

  Here, you’ll find dedicated information that’s all about how to get the most out of our products. Not just a list of features; but highlights regarding product updates and a collection of stories, tips, and insights tailored to enhance your experience. Think of it as your go-to guide for everything related to maximizing your product knowledge, crafted to help you use our solutions more effectively and enjoy all the benefits they offer. We’re here to support your journey, listen to your feedback, and evolve together. Dive in and discover all the ways our products can make a difference in your daily routine! Meet our Bloggers Lee Koepping- Sr. Director Global Sales Engineering        Lee is a seasoned executive and technical leader with over 25 years of experience in IT engineering, technical solutions sales, project and business management for both federal and commercial enterprises. Mr. Koepping leads the Global Engineering Team for ScienceLogic establishin