Product Blog

Hello all, I wanted to take a little time to share my thoughts as the Product Manager for the Meraki PowerPack. I believe we have a great solution for integration with Meraki's API, but I find that due to Meraki's focus on more simple management and monitoring, a slight shift in mindset may be required to extract the most value. Unfortunately, when I meet with some of you, I find you may be unaware of some of our best practices that would really improve your experience! A condensed version of this information can be found in the PowerPack Manual. Some context to consider as you read: Meraki is not the typical power-user tool you're used to, although it is adding features constantly and at a rapid pace. It is not intended to have every knob and lever. It is intended to be simple and easy. Meraki monitoring is entirely through the cloud API. SNMP monitoring or SSH connections into appliances is not a typical workflow and doing so provides little benefit beyond using the REST API. M

When customers help guide the roadmap, the result looks a lot like Juneau (12.5.1). It’s practical, focused, and full of improvements you asked for. And while this version introduces new marquee features, Skylar One (SL1) customers are more likely to notice how it brings together hundreds of customer-driven engineering upgrades. The result is something admins, operators, and SREs will recognize instantly: a platform that runs faster, models the world more accurately, and fits easily into the rhythm of how you operate. With 700+ enhancements across ingestion, topology, eventing, collectors, HA, UX, and hardware support, Juneau is one of the most customer-driven releases we’ve delivered. These changes come straight from real deployments, break/fix pain points in the field, and hands-on sessions with SEs, Support, and Professional Services. And of course, huge thanks to the brilliant members of the Nexus User Community and all your contributions to the Nexus Idea Hub. Let’s dive into a fe

At Nexus Live on October 8th, we announced an important evolution of the ScienceLogic AI Platform: a new, unified naming convention under the Skylar™ name. This rebrand highlights our commitment to clarity and represents the investments we’ve made to deliver an industry-leading observability platform powered by visionary AI technology.What’s Changing  The ScienceLogic AI Platform offerings are now:  Skylar One (formerly SL1)  Skylar Compliance (formerly Restorepoint)  Skylar Automation (formerly PowerFlow)  Skylar AI: Analytics (no change)  Skylar AI: Advisor (no change)  Skylar AI: Automated RCA will be retired as a standalone offering. Its capabilities will be integrated into upcoming Skylar Advisor releases, simplifying our offering for customers and providing broader and more powerful capabilities.  Why This Change Matters  Over the past 20+ years, ScienceLogic has continuously innovated and expanded through strategic investments and

With three decades of progressive leadership in technology and service delivery, Michael brings a unique combination of technical expertise and customer-focused innovation to every engagement. His diverse background spanning MSPs and Federal agencies—with deep expertise in Security, Systems, Networking, and Observability—provided the perfect foundation for his transformative 21-year journey with ScienceLogic. This experience uniquely positioned him to understand both the technical complexities and operational challenges that organizations face in today's rapidly evolving technology landscape. At ScienceLogic, Michael has partnered with hundreds of clients to drive deployment efficiencies, architect custom solutions, and establish industry best practices. His collaborative approach and deep technical insight have consistently delivered measurable results across diverse environments and use cases. Beyond client delivery, Michael and his team are the architects behind innovative service

In case you hadn’t already heard, ScienceLogic has been named a Visionary in the 2025 Gartner® Magic Quadrant™ for Observability Platforms1. In our view that’s a great opportunity for new ops teams to get to know ScienceLogic. But as part of the Nexus Community working with the SL1 platform, Restorepoint, or Skylar AI for any length of time, that recognition isn’t a surprise at all. You already knew. This isn’t one of those “we’ve arrived” moments for us, especially against a backdrop providing rich monitoring, digital understanding, and automation innovation for over two decades. Instead, we feel it’s a moment of gratefulness and appreciation for the ScienceLogic user community. You have solved one “impossible IT challenge” after another in some of the world’s most complex environments. You’ve tamed local, hybrid, and multi-cloud ops, with workloads and dataflows spanning from mainframes to Kubernetes. The stories you share with us chronicle this. You’re closing observability gap

PowerFlow is ScienceLogic’s integration platform designed to seamlessly extract, transform, and load data between SL1 and third-party tools. Whether you're implementing built-in integrations or creating custom automations, PowerFlow empowers you to streamline workflows, integrate systems, and enhance IT operations. Find the Right Training for Your Needs Explore training options based on your role and objectives: PowerFlow: ScienceLogic's Bi-Directional Task Execution Platform (1 hour)Discover PowerFlow’s core functionality in this introductory learning path, covering key features, configuration, navigation, and troubleshooting. PowerFlow Integrations: ServiceNow (4 hours)Master PowerFlow’s integration with ServiceNow. This comprehensive learning path includes all content from the introductory PowerFlow course, then dives deeper into implementing SL1 and ServiceNow integration use cases. PowerFlow: Software Development Kit (SDK) (1 hour)For advanced users, this training course show

In the evolving landscape of enterprise IT, security isn't a feature—it’s a foundation. As organizations grow more distributed and systems become increasingly complex, securing terminal sessions accessed through SSH is a mission-critical component of any corporate security posture. One tool rising in prominence for its role in fortifying SSH access control is  tmux, and it's more than just a handy utility—it's a security enabler.  As part of ScienceLogic’s harden the foundation initiative, the SL1 platform on the 12.2.1 or later release introduces improved tmux session control capabilities to meet industry leading security standards.  ScienceLogic TMUX resources:  SL1 Release Notes  KB Article: What is TMUX and why is it now default on SL1?  KB Article: Unable to Copy or Paste Text in SSH Sessions  TMUX Configuration Cheat Sheet  Increase ITerm TMUX Window    What is TMUX?  tmux (short for terminal multiplexer) is a command-l

Sometimes when syncing devices from SL1 into ServiceNow as a Configuration Items there can be a mismatch. ServiceNow may list the name as Fully Qualified Domain Name and SL1 will use short name. This setting can be updated in SL1, but in some cases the SL1 team would rather see short name than FQDN. This can be setup on a per SL1 Device Class basis. PowerFlow Using the following Jinja2 “if statement” the device name in SL1 can be converted to use “Device Hostname,” in SL1 instead for Microsoft SQL Server Databases. This excerpt of code would go under attribute mappings for name on the ScienceLogic side mapping to name on the ServiceNow side: {%- set output = [] -%} {%- if (device.device_class|trim) in ['Microsoft | SQL Server Database'] }     {%- set output = device.hostname -%} {%- else -%}     {%- set output = device.name -%} {%- endif -%} {{ output }}     Example:  

Effective event management within ScienceLogic SL1 is key to maintaining visibility across your IT ecosystem and ensuring actionable data. When managed properly, event data can directly impact critical business outcomes, such as Mean Time to Resolution (MTTR). However, an overwhelming volume of events without proper context can create noise, making it difficult to extract the insights needed for timely action. So, how can you optimize event handling in SL1 to leverage the platform's full capabilities? Introducing the Event Management video series! This collection of seven short videos (1-5 minutes each) covers various aspects of event management within SL1, helping you understand how to fine-tune your configuration and maximize efficiency. Explore Video Content Click here to view the full Event Management video series on the Support site's video page, or play the video below to get started exploring one of the videos in the series: Video Series Overview Event Management Overview

The "Datacenter Automation Utilities", also known as DCA, PowerPack includes run book automation and action policies that assist with general-purpose activities for other installed Automation PowerPacks. Within this powerpack there are multiple RunBooks that assist you in formatting the output of the data. This includes prettifying the data for the SL1 UI or formatting the data to send to other systems such as ServiceNow. This is already configured for Out-of-the-box automations, but there are a few things to consider when using your own commands. With, the data structure must be in a specific format. The data must be passed as a dictionary, the name of the key must be “command_list_out”, the data must be a list of tuples with the tuple containing three objects. The three objects should be:1. The name of the automation being performed The output of the command/API call/etc. The word “False” or “None”, meaning no further flags need to be passed The RBA output should look somethin

ScienceLogic is excited to announce updates to the Restorepoint training series, now featuring additional content designed to help you build your Network Configuration and Change Management (NCCM) expertise. New training updates include expanded guidance on these topics: Deployment Guidance and Architecture: Understand best practices for deploying Restorepoint and key architecture components. Installation Instructions for Various Environments: Step-by-step guidance for installing Restorepoint in different deployment environments. Expert-Led Walkthroughs: Learn directly from Subject Matter Experts with easy-to-follow video tutorials. What’s Included in the Full Restorepoint Training Series These new updates are now part of the recently launched Restorepoint: Compliance-Focused NCCM training series, available through your ScienceLogic University portal. In the full training series, you’ll gain a comprehensive understanding of the platform and its capabilities, including: Restorepoint

ScienceLogic’s extensive library of pre-built integrations—known as PowerPacks—empowers you to streamline your IT workflows and ensure seamless data flow across your entire environment. By leveraging PowerPacks, you can gain comprehensive visibility into your technologies, applications, and services, while automating critical IT processes to keep pace with the ever-changing demands of your business. What’s more, you have the flexibility to extend your platform by creating custom PowerPacks tailored to your specific needs. PowerPacks: What You Need to Know PowerPacks are essential building blocks for optimizing your SL1 platform, and here's what you should know about them: Importable & Exportable Packages: PowerPacks are customizable packages that you can import and export to manage data seamlessly across your IT environment. Default PowerPacks: Several PowerPacks come pre-installed in your SL1 platform, providing immediate value out of the box. Customization & Updates: You can

The BasicsIt’s important to understand that remediation options are part of the compliance rule definition, not the policy. That means a single policy can contain rules with different remediation options. To see the remediation options, go to Compliance --> Device Policies, open up a policy, and bring up the rule editor by either creating a new rule or selecting an existing one. You will see the “Remediation” drop-down menu: 1 - Remediation Type "Manual"The first and simplest remediation type is “Manual”.  This is simply a text string providing instructions to an operator who is responding to a compliance alert. For example, a simple rule that checks for the existence of a default “public” SNMP community on a Cisco IOS device could have these very simple instructions: When a device is in violation of this rule, the remediation text will be included in the alert that gets generated.  Here, in an email alert: 2 - Remediation Type "Automatic"The second remediation typ

Based in Austin, Texas, Marc Jensen has been ScienceLogic Sales Engineer for three years. Before coming to ScienceLogic, Marc spent many years working in the network industry in both pre- and post-sales roles, primarily focused on delivering, supporting, and troubleshooting infrastructure security and monitoring solutions. As a result, he knows a disturbing amount about forgotten technologies like Token-Ring and Frame Relay. Fun fact: Marc is really into hiking and backpacking and once spent 27 days in the Utah desert with a blanket, cup, and knife as his only gear. Stay tuned for some great content that Marc will be publishing in the Nexus Community.     

Fun Fact: 69% of all customer visits to the ScienceLogic Support website that include a search and a Knowledge Base Article click result in a deflected case.   That means that instead of opening up a support ticket, our valued customers are able to resolve issues with ScienceLogic's wealth of self-service resources, saving precious time.    Explore the ScienceLogic Support Site    Play the video below for an overview of how to get the most out of resources on the support site.        Learn Time-Saving Best Practices    ScienceLogic's new training course, How to Open a Support Incident Case in ScienceLogic, will help you navigate the Support site with ease and make the most of our self-help resources.    This 20-minute eLearning will guide you through:    Efficient Case Creation – Learn best practices for submitting effective support cases to resolve issues as quickly as possible. Maximizing Self-Help Res

When your IT systems start acting up, it can feel like trying to keep a boat afloat in a storm. With the sheer volume of data generated and incidents occurring, it’s easy to get overwhelmed. Using the power of SL1, you can manage and optimize IT events before they escalate into major incidents. Learn how to turn data overload into actionable insights, help you tame the event noise, and maintain smooth operations.  Why Event Management Matters  Event management is crucial for minimizing downtime and maintaining the efficiency of your IT infrastructure. By effectively managing events, you can quickly resolve issues, reduce operational costs, and ensure a seamless user experience. SL1’s advanced features help you gain control over your IT environment, making it easier to identify, prioritize, and resolve events.  The Power of AIOps  With AIOps, SL1 can analyze vast amounts of data to identify patterns and predict potential issues before they become critical. This proa

ScienceLogic has achieved "In Process" designation in the FedRAMP Marketplace for its Government Cloud platform. This milestone marks significant progress toward FedRAMP Moderate authorization, reinforcing ScienceLogic's commitment to robust security and compliance standards for both government and commercial organizations. Once authorized, agencies  and businesses alike can leverage ScienceLogic's comprehensive IT operations platform while meeting stringent federal security requirements, while regulated industries can benefit from the platform's elevated security protocols. The ScienceLogic Government Cloud will provide organizations with real-time visibility and analytics across their hybrid IT environments, supporting critical digital transformation initiatives. Read the full press release  

The ScienceLogic SL1 platform excels in data collection, event management, automation, and dashboard creation, thanks to its robust built-in PowerPacks. When business needs require a more tailored solution, you can tap into the flexibility of SL1 Studio, a suite of no-code and low-code tools designed for customization. Example Demo: Building a REST API-Based Dynamic Application This video showcases a four-step process using SL1 Studio's low-code tools to create a Dynamic Application that enhances discovery and monitoring by pulling metrics from API endpoints.   The scenario illustrated in the video demonstrates one approach to developing an API-based Dynamic Application. Additionally, SL1 Studio offers the Dynamic Application Builder, a user-friendly wizard that guides you through the creation of Dynamic Applications. Once you’ve built or updated your Dynamic Applications, employ the Quality Assessment Tool PowerPack to thoroughly test your customizations before entering the QA r

Effective event management in ScienceLogic SL1 is crucial for maintaining visibility across your IT ecosystem and ensuring actionable data. Proper data handling can significantly impact key business outcomes, such as Mean Time to Resolution (MTTR). However, a high volume of events lacking context can create noise, obscuring the insights needed for timely action. So, how can you configure and enhance event handling in SL1 to maximize the platform’s capabilities? In this inaugural video of our Event Management series, you'll gain a comprehensive overview of events in SL1, including how they are triggered and strategies for managing and correlating events to sustain the health and efficiency of your infrastructure. Stay tuned for the next installment in our Event Management series, and be sure to check out additional tutorial videos on the ScienceLogic Support site. Looking to Further Optimize Your Event Management? Discover and download the "ScienceLogic SL1: Operational Insights" Power

ScienceLogic SL1 is a very powerful system that can make the lives of your operations staff easier, but those outcomes require some maintenance and optimizations. Read on for a few tips about how to get the most out of your SL1 System   1. Use Event Insights  You probably know that Event Insights (Expand left menu -> Events -> Event Insights) is a powerful view to see how SL1 is reducing noise in your system, but did you know that it helps you see potential optimizations also?  On the right side of the Event Insights page there is a section called “Tuning Targets”. By looking at what devices are creating the most events and which event policies are resulting in the most events, you can see actions that you can take to clean things up.   In the example screenshot above, I would want to look at device 203.0.113.249 to see what is going on to trigger so many events. It could be a misconfiguration on the system, a hardware issue that needs to be remedie

Hello Nexus Community Members and ScienceLogic Customers,  I wanted to take a minute to introduce our newest blogger Joshua Ellsworth- Sr. Sales Engineer.  Joshua Ellsworth is a Senior Sales Engineer primarily working with Enterprise customers at ScienceLogic. In his eleven years with the company, he filled roles in post-sales professional services and sales operations prior to moving to the pre-sales. He has a wide-ranging background in IT from end user support to systems administration and web development, and has experience programming with python, php, and javascript. Fun fact: Josh has a Master’s Degree in Library and Information Science.

As continued from Part1 of this blog ScienceLogic’s flagship AIOps product, has arguably the industry’s most complete set of integrations for telemetry collection, enabling insights and rapid automation, and supports almost any kind of device and environment - from legacy through to containers and cloud platforms.   Skylar AI is designed to work alongside SL1 to deliver a new class of insights, recommendations, visualizations and user experience.   At a high-level, the engine behind Skylar AI receives telemetry from SL1 and sends insights back to SL1 that can drive automations, third-party integrations and leverage all other capabilities of SL1. It also has future support to ingest third-party streaming telemetry and customer documents (such as KB articles and support tickets). The data lake within Skylar AI can also be accessed via third-party tools that support ODBC.  Skylar AI is Being Released as a Suite of Services  Skylar AI will initially comprise

Everything’s down. Frustrated customers are calling, emailing and posting on social media. You assemble a war room. News of the problem is spreading like wildfire and has just reached the CEO at the most inopportune moment (think dinner/vacation/out with the kids). Your cell phone and Slack feed are going nuts.  Meanwhile, the front-line technical teams are looking at dashboards and digging through logs, events and metrics, trying to understand what happened. They’re not making much progress, so you escalate and call in more experts. An hour later there’s still no obvious answer. You escalate it again, but this time to the development team. And, eventually, 14 very long hours later, a “rockstar” developer figures it out.   The immediate crisis is over, but there will be painful days of work ahead for you and your team dealing with disgruntled customers, driving a detailed postmortem process and then coming up with an action plan to prevent a repeat occurrence of what jus

Hello Nexus Community Members and ScienceLogic Customers,  I wanted to take a minute to introduce our newest blogger who will be keeping us up to date on AI Product related announcements, trends and best practices.  Gavin Cohen is VP of AI Product Management at ScienceLogic and has over 20 years’ experience across a diverse range of technology roles. At ScienceLogic, he is responsible for defining the company’s AI/ML product roadmap and strategy, working closely with customers, partners and internal teams. Gavin joined ScienceLogic through the acquisition of Zebrium, where he was VP of Product and Marketing and part of the founding team. Prior to joining Zebrium, he was VP of Product and Solutions Marketing at Nimble Storage where he redefined the company’s category and positioning leading to a successful acquisition by HPE. He has also held senior product management, business development and technical evangelist roles in Australia and the U.S.​ Gavin has a Bachelor of Compu

Hollywood- the latest release of ScienceLogic SL1- isn’t simply another extension with powerful new features. It’s a breakthrough upgrade for existing customers, incorporating hundreds of user suggestions and major platform enhancements. It delivers enhanced performance, new unified user interfaces, enhanced automation, and cutting-edge security features to name but a few. But Hollywood (v12.1) goes even further, enabling a new monthly feature upgrade framework. With this upgrade, keeping your SL1 platform up-to-date with the latest capabilities and fixes will be easier than ever. Hollywood is another example of ScienceLogic’s vision to help your team achieve truly optimized human-hybrid IT operations- Autonomic IT ScienceLogic Support has released a series of support guides and how-to videos to walk you through your upgrade to Hollywood. First, we’ve included a new step-by-step upgrade video in the Nexus Resource Center. The video includes an overview with prerequisites, a step-by-st