NOTE: AWARDS APPLICATIONS CLOSING THIS WEEK!
Enhancing Enterprise Efficiency with Cisco Managed Services
Background
The surge in remote work and the proliferation of connected devices have heightened the need for advanced solutions that offer improved network visibility, faster incident resolution, and streamlined management processes.
Challenge
Enterprises have struggled with visibility over their networks due to the rise of hybrid cloud environments and the complexity of managing multiple devices. Cisco Managed Services was not alone. Traditional support services often failed to address some of these emerging needs, leading to increased downtime and diminished user experience.
Solution
In the culmination of an 18-year ambition, Cisco Managed Services has enabled end-to-end network visibility and automated intelligence-driven correlation and remediation to deliver a better user experience for their enterprise clients. With visibility, event correlation, and workflow automation enabled by SL1, they developed automated steps to diagnose and resolve the most commonly occurring problems across the client base. This innovative solution, Virtual Engineer, frees their engineers to work on innovation instead of manual, repetitive tasks.
Results
The implementation of Cisco Managed Services resulted in significant improvements:
- Enhanced Visibility: Enterprises gained comprehensive insights into their network performance, leading to timely issue detection and resolution.
- Reduced Mean Time to Resolution: Mean time to restore incidents decreased from 351 minutes to just 2.4 minutes, significantly enhancing productivity.
- Automation Savings: With over 280,000 hours saved through automation, engineers could allocate their efforts towards higher-value initiatives.
Cisco's Managed Services exemplify how innovation in technology and automated processes can transform enterprise operations. By leveraging these solutions, businesses gain the agility to respond efficiently to challenges. The lessons learned and best practices shared by Cisco provide valuable insights for organizations looking to integrate AI and automation into their operations.
Applications are closing this week! You too can join the ranks of tech innovators who are shaping the future of enterprise operations. Don’t delay. Apply for the Innovators Awards today!
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