Video: Empower Your Team with Time-Saving Tools on the ScienceLogic Support Site

Fun Fact: 69% of all customer visits to the ScienceLogic Support website that include a search and a Knowledge Base Article click result in a deflected case.

 

That means that instead of opening up a support ticket, our valued customers are able to resolve issues with ScienceLogic's wealth of self-service resources, saving precious time. 

 

 

Play the video below for an overview of how to get the most out of resources on the support site. 

 

 

 

 

ScienceLogic's new training course, How to Open a Support Incident Case in ScienceLogic, will help you navigate the Support site with ease and make the most of our self-help resources. 

 

This 20-minute eLearning will guide you through: 

 

• Efficient Case Creation – Learn best practices for submitting effective support cases to resolve issues as quickly as possible.
• Maximizing Self-Help Resources – Discover how to leverage Knowledge Base Articles, the intelligent Global Search, and Chat functionality to troubleshoot issues on your own. 

 

Click here to explore this training on your ScienceLogic University portal today!