Community Information

To our Nexus Community,   For nearly two decades, the heartwarming tradition of customer recognition and gratitude has created a culture of customer obsession at ScienceLogic. We feel a sense of pride in recognizing you, our customer community, who continue to be amazing innovators, collaborators, and champions of our partnership.   The trust you have put in us is the cornerstone of our growth, and we're profoundly grateful for the opportunity to serve. The insights and feedback you’ve provided, including here in Nexus, are playing a crucial role in guiding our strategic roadmap, improved customer experience, and we truly value the opportunity to work together and are excited about the possibilities ahead.     Happy Customer Appreciation Day from ScienceLogic from ScienceLogic on Vimeo. Thank you for your continued trust and support.  With gratitude and excitement on this Customer Appreciation Day!  

Hello Nexus Community Members,   Be sure to review this new resource:   Nexus Community Tip: Managing Follows and Notifications | Nexus ScienceLogic Community We want to welcome new Nexus Community Members who joined April 5th-9th (in order of registration date)   @Richard_Hamstra  @JCSK  @BigLee99  @joebiwankenobi  @JohnG  @JamesCC  @stevebarry  @AdamX  @RogerGray  @SteveG  Thank you for joining the community, we look forward to working with you.   Feel free to share your ideas and feedback so we can get you the most helpful resources and information.   Cheers,   Sara- Community Manager 

Hello ScienceLogic Customers and Nexus Early Adopters,  I wanted to reach out to and follow up on the Nexus Swag offering.  If you ordered the swag package- did it arrive and were the items as expected? (pictures are welcome of course!!)  If you didn't order your SWAG it's not too late! Please let me know if you need any assistance.  Just click on the link below to provide us with your shipping information, and we'll take care of the rest.   Redeem Your Nexus Community Early Adopters Kit Now  Your kit includes:  A stylish Nexus branded notebook and pen set, ideal for capturing your innovative ideas and insights.  A sophisticated Nexus branded cardholder, designed to keep your essentials organized in style.  A set of Nexus stickers to adorn your laptop, notebook, or any surface that could use a touch of Nexus pride.  I have been so busy with the launch I haven't ordered mine yet. I will do so today and upload some fun pictures when the

With Q2 well underway, the ScienceLogic team is looking forward to connecting with industry peers and potential new partners as we attend a series of major conferences during the remainder of this quarter. We encourage you to join us as we set out to share more on the positive business impacts of automation and the journey to Autonomic IT at Dell Technologies World, Gartner IT IOCS Australia, and Cisco Live. APAC Gartner IT Infrastructure, Operations & Cloud Strategies (IT IOCS) Conference in Sydney, Australia, May 20-21, 2024  In just a few weeks, we’ll head across the globe to the APAC Gartner IT IOCS conference in Sydney, Australia. A platinum sponsor of Gartner IT IOCS, ScienceLogic will be located at booth 105 during the conference. We encourage you to stop by to catch one of our demonstrations of the comprehensive observability and automation capabilities of the SL1 platform.  Additionally, Gavin Cohen, VP of Product Management at ScienceLogic, will present on

Any community whether online or in person is a place to share and learn. As leader of Customer Advocacy, my role too encompasses sharing the voice of our customer in many formats in order for our peers to thrive from this knowledge. In case you missed it, we recently launched our ScienceLogic 2024 Customer Success Honorees - an awards program recognizing those who have made significant progress in a specific area, and have been an integral champion for SL1 success. I wanted to share with you these wonderful advocates, our finalists, in the hopes it inspires you to share your stories of success with our new Nexus community! Stay tuned for our upcoming 2024 Innovators Awards, an application-based awards program celebrating and recognizing customers and partners who are leading the charge in digital transformation, operational excellence, innovation, and business impact utilizing SL1 in innovative ways. Applications are opening early June!  Read more in our CS Honoree eBook. Con

Hello Nexus Community Members,   Be sure to review this new resource:   Nexus Community Tip: Best Practices for Posting Questions | Nexus ScienceLogic Community  We want to welcome new Nexus Community Members who joined April 2-4th (in order of registration date)   @wimcoelus  @JoseGonzalez  @FilipSkubal  @venkateshb   @vinunair  @Adam   @venkatm23  @ashokkumar  @Lisa_Gagliardi  @emansari  Thank you for joining the community, we look forward to working with you.   Feel free to share your ideas and feedback so we can get you the most helpful resources and information.   Cheers,   Sara- Community Manager 

Hello and thank you for accepting the invitation to join this group. We invited each of you for a variety of reasons- some had some great ideas and content in the old community, others have shared feedback requesting more resources & direct collaboration and others just jumped in at launch and started participating.  This group is private, so we have an opportunity to share ideas and feedback which isn't visible to the public. I will share frequent updates and ideas with you and will arrange some special perks as a thank you for your ideas and candor.  In the meantime, I hope you get a chance to order the swag package that was included with the invitation. Let me know if you need additional assistance with that.  Stay tuned for more updates, Sara 

Hello Nexus Community Members,   Here we are in Week 4 after our big community launch. We will be sharing weekly highlights from the community including topics:   Featured content   Welcome to new members  Programs & Upcoming Events   Call-out for ideas  Be sure to review these helpful resources:   Nexus- ScienceLogic Community Member Guidelines  Nexus Community Tip: Community Do’s and Don’ts  Nexus Community Tip: Follow Areas & Content for updates  Today we want to welcome new Nexus Community Members who are early-adopters and joined in March @justinelborough  @jpresley  @Colin  @jamesramsden @jbovee   @bailey  @PattyN  Thank you for joining the community we look forward to working with you.   Feel free to share your ideas and feedback so we can get you the most helpful resources and information.   Cheers,   Sara Leslie- Community Manager 

The Nexus Community is open for all to join. Here is some guidance and specifics for how to create your ScienceLogic account and how to ask for assistance. From the Home Page select the Register Button (Upper Right-Hand Corner)  This takes you to the Sign Up / Login PageSelect Sign Up   Follow the steps on the Account Registration page:  Here are additional Resources for creating and managing your ScienceLogic User Account: How do I create a customer user account with ScienceLogic?If you don't have a ScienceLogic customer user account yet, go to my.sciencelogic.com and click Login. On the Login page, please follow the instructions under 'Sign Up'. After you sign up, be sure to complete your Profile and Account information before proceeding.What if I have a MyScienceLogic account but not a Nexus Community account or am getting a login error message? If you have already created a MyScienceLogic account and/or have logged into the Support portal please:login to your MyScienceLogic portal

We would like to welcome you to this forum where you can participate in open collaboration and meaningful discussion about the Nexus Community.  The purpose of this area is to foster collaboration about community related topics, find resources and share feedback. We hope you look forward to participating in these discussions and contributing to the community.  Cheers to fostering connections, sharing insights, and driving the future of AIOps together.  The ScienceLogic Community Team

Here is some helpful Q&A for Ideas Hub Participants  What about the previous community and Ideas Hub offering?   In April 2024 we completed a project to refresh and relaunch the online community. The previous community was on a platform that couldn’t scale to offer the quality of experience we wanted for our customers. As a part of this project, we identified a best-in-class community platform and launched the Nexus Community. We updated the Ideas Hub by working with our product team to slim down the categories, along with copying and assigning existing actionable ideas to corresponding product managers.    Who can see Ideas in the Nexus Community?   The Nexus Community has privacy settings designated by the user account. Only existing customers and employees can see or access the Ideas Hub and its content.   I created ideas before, so why don’t I see them here?   Because we moved to a new community platform, we could not migrate old mem

Welcome to the Nexus Community Ideas Hub,  This area is designated for our customers and product team to collaborate on product enhancements, features, and functionality.   Ideas are organized into different categories. Select the category of interest to vote on and share comments for ideas that are important to you. You can also submit an idea for our product team to review.   Our commitment to you    The ScienceLogic product team appreciates your ideas and participation in this process. We see this as a valuable opportunity to collaborate and innovate together.   All new idea submissions will receive an acknowledgment within three (3) business days.  Our product team will review new submissions within the next five (5) business days.  When our product team receives your idea, you will receive a response with follow-up questions or confirmation that the idea is approved for public voting.   Idea Status Levels  Each ide