Forum Discussion

Joel's avatar
Joel
Icon for Contributor rankContributor
2 months ago
Solved

KB article has incorrect(outdated?) command for apuser password change

Article link: https://support.sciencelogic.com/s/article/12015

While restoring a full backup our apuser passwords needed to be changed, as the password from a fresh reinstall and the password in our backup were different.

I followed the above KB articles instructions, and the below command from the article to change the password only came up with errors.

UPDATE user SET password=PASSWORD('new password') WHERE User='apuser';

I found article https://support.sciencelogic.com/s/article/1471 which talks about changing the MySQL User Account Passwords, and this below command seemed to work:

SET password FOR 'apuser' = PASSWORD("new password");

Perhaps the KB 12015 is aimed at a different SL1 version than ours, but it would be helpful if it had different options listed.

Our SL1 version is 12.1.1

  • Hello Joel,  

    Thank you for the details regarding the KB, I will forward to our Technical Support team for review and correction.

    Customers can also use the thumbs up/down icon on the articles to send us feedback.  Will be alerted to the feedback request and assign it out to the author to get updated and republished.

    Rene'

  • Hello Joel,  

    Thank you for the details regarding the KB, I will forward to our Technical Support team for review and correction.

    Customers can also use the thumbs up/down icon on the articles to send us feedback.  Will be alerted to the feedback request and assign it out to the author to get updated and republished.

    Rene'

    • Joel's avatar
      Joel
      Icon for Contributor rankContributor

      Hi Rene,

      Thank you for that tip, i did not know the thumbs up/down buttons had a possibility to provide feedback.

      Br,
      Joel