ServiceNow CMDB SyncPack v3.6.1

Hello,

We are pleased to announce the release of ServiceNow CMDB SyncPack version 3.6.1. 

• Dependency Note: To use this SyncPack, you must also install "ServiceNow Base" SyncPack version 3.8.1 or later with this release.

Enhancements and Issues Addressed in This Release
The following issues were addressed in this release:

• Added "cmdb_ci_wap_network" to the customer_ci_relations_overrides configuration option on the "Sync Devices from SL1 to ServiceNow" application.
• Addressed an issue that caused Device sync mappings to pull directly from the configuration object in PowerFlow. (Case ID: 00447321)
• Addressed an issue with the "Sync Interfaces from SL1 to ServiceNow" application that caused constant updates if the interface type was included in the mappings. As part of this fix, "type_id" was added to the default mappings, which will not be sent to the "cmdb_ci_network_adapter" or "cmdb_ci_lb_vlan" tables since the field does not exist on those tables in ServiceNow. (Case: 00464089)
• Made a series of updates to the "Sync Interfaces from SL1 to ServiceNow" application:
  • Made an update to ensure that the interface "object_source_id" matches the CI table destination. For example, an interface which is sent to the "dscy_switchport" table will always have a native key containing "IFSWPort".
  • The enable_advanced_topology toggle is now false by default, which means interface to interface relations are not sent by default.
  • Added a new JSON mapping parameter, interface_advanced_mappings, which allows you to define the mappings for the combination of interface IANA type and parent device type to a specific ServiceNow table. This configuration option is blank by default, and must be configured to define the mappings you want to use. For more information about using this parameter, see the Configuring Additional Syncs for the ServiceNow CMDB SyncPack chapter in the ServiceNow CMDB SyncPack manual.
  • Added a new JSON mapping parameter, interface_relation_mappings, which operates similarly to the relationship overrides in the Device Sync. This parameter allows you to define which interface relationships to send to ServiceNow. This configuration option is blank by default, and must be configured to define the relationships you want to send directly. (Case ID: 00446274)

NOTE: If your ServiceNow instance is domain-separated, install the latest "ScienceLogic Domain Separation (Global)" update set in ServiceNow. Ask your ScienceLogic contact for access to this update set.

Thank you, 

Release Management