ServiceNow Events SyncPack v1.2.1

Hello, 

We are pleased to announce an update to the ServiceNow Events SyncPack. Version 1.2.1 addressed two issues to improve to address an issue that caused lock documents to be created, but not cleaned up: 

• Added the new "Remove Lock Documents" application, which allows for the removal of stale lock documents in Couchbase that were created by the "Process and Cache SL1 Events" application. ScienceLogic recommends that you schedule the application every five minutes with the default configurations. Fifty thousand lock documents are removed in every application run. This could take, for example, an hour and 30 minutes when removing one million lock documents. Running this application will not impact other applications running in PowerFlow.
• The "Process and Cache SL1 Events" application now uses a Redis lock instead of a Couchbase lock. (Case: 00507358)

This update is now available on the Support Portal downloads page. 

Thank you, 
Release Management