Forum Discussion

tumelo07's avatar
tumelo07
Icon for Contributor rankContributor
3 months ago

Creating a new ticket status.

Hi is there a way to create new ticket status just like we would do with other fields using Select Objects Editor feature? 

We currently have below options that came with the system, and i would like to add more. Is there a way to do that? 

  • Status. Status of the ticket. The choices are:
  • Open. Ticket has been created.
  • Pending. Ticket has been acknowledged.
  • Working. Someone is working on the ticket.
  • Resolved. Issue has been resolved.

Regards,

Tumelo 

  • MikeMiller's avatar
    MikeMiller
    3 months ago

    Tumelo,

    You can't extend the 'Status' field but you could create another field such as 'Priority' and create values for it.

    -Mike

  • MikeMiller's avatar
    MikeMiller
    Icon for Employee rankEmployee
    3 months ago

    Tumelo,

    You can't extend the 'Status' field but you could create another field such as 'Priority' and create values for it.

    -Mike

    • BryanHarding's avatar
      BryanHarding
      Icon for Moderator rankModerator
      3 months ago

      In similar fashion you may investigate the use of the "Custom State" field where through the creation of custom Ticket "states" via (Registry > Ticketing > Custom States) could can convey and control ticket status options.

    • tumelo07's avatar
      tumelo07
      Icon for Contributor rankContributor
      3 months ago

      Hi Mike, 

      Thank you for this, i really appreciate it. 

      Regards,

      Tumelo