Forum Discussion

tumelo07's avatar
tumelo07
Icon for Contributor rankContributor
3 months ago

Creating a new ticket status.

Hi is there a way to create new ticket status just like we would do with other fields using Select Objects Editor feature?  We currently have below options that came with the system, and i would lik...
  • MikeMiller's avatar
    MikeMiller
    3 months ago

    Tumelo,

    You can't extend the 'Status' field but you could create another field such as 'Priority' and create values for it.

    -Mike

MikeMiller's avatar
MikeMiller
Icon for Employee rankEmployee
3 months ago

Tumelo,

You can't extend the 'Status' field but you could create another field such as 'Priority' and create values for it.

-Mike

  • BryanHarding's avatar
    BryanHarding
    Icon for Moderator rankModerator
    3 months ago

    In similar fashion you may investigate the use of the "Custom State" field where through the creation of custom Ticket "states" via (Registry > Ticketing > Custom States) could can convey and control ticket status options.

  • tumelo07's avatar
    tumelo07
    Icon for Contributor rankContributor
    3 months ago

    Hi Mike, 

    Thank you for this, i really appreciate it. 

    Regards,

    Tumelo