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BonJecker's avatar
BonJecker
Icon for Participant rankParticipant
3 months ago

Device Failed Availability Check: Unknown

We're having problems with a few windows servers where after a day or two, the server no longer communicates with SL1 and reports the Major event "Device Failed Availability Check: Unknown".  When checking the server, we see that the SiloAgent service is no longer running.  Startup Type is set to Automatic.  Restarting the service fails.

We have tried reinstalling the agent only to find that after a day or two, the service fails to run.  Anyone else experience this or have any suggestions on what we might do to resolve this?

  • ErickBurgess's avatar
    ErickBurgess
    3 months ago

    Hi BonJecker,

    This is probably better handled through a Support Case as we'll need to collect log information to determine why the agent is stopped and not restarting. 

    Please include the following in the support case.

    • SL1 version
    • Agent version
    • Is this Gen1 Agent streaming to a Message Collector or Gen3 Agent streaming to SL1 extended
    • Are there any Events in the Windows Application Event log related to the agent?

    Support and/or the engineering will request additional information once the case is open.

    Regards,

    Erick

  • ErickBurgess's avatar
    ErickBurgess
    Icon for Moderator rankModerator
    3 months ago

    Hi BonJecker,

    This is probably better handled through a Support Case as we'll need to collect log information to determine why the agent is stopped and not restarting. 

    Please include the following in the support case.

    • SL1 version
    • Agent version
    • Is this Gen1 Agent streaming to a Message Collector or Gen3 Agent streaming to SL1 extended
    • Are there any Events in the Windows Application Event log related to the agent?

    Support and/or the engineering will request additional information once the case is open.

    Regards,

    Erick